Afrihost CAPPED ADSL Feedback (MTN)

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froot said:
Okies.

Well I just got myself a new router today, just to double-check that it's not router related.

Afrihost
Code: 
Your Latest Results
Last Result:
Download Speed: 5132 kbps (641.5 KB/sec transfer rate)
Upload Speed: 804 kbps (100.5 KB/sec transfer rate)
Latency: 47 ms
8/22/2014 5:14:22 PM

WA
Code: 
Last Result:
Download Speed: 8590 kbps (1073.8 KB/sec transfer rate)
Upload Speed: 852 kbps (106.5 KB/sec transfer rate)
Latency: 25 ms
8/22/2014 5:14:58 PM

It's better today, but still a massive difference.

Traceroutes:
WA
Code: 
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     7 ms     7 ms     7 ms  196-215-
  2    11 ms    10 ms    10 ms  cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
  3    10 ms    11 ms    10 ms  cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
  4    12 ms    12 ms    11 ms  196.26.0.61
  5    10 ms    10 ms    10 ms  168.209.1.179
  6    12 ms    12 ms    11 ms  41-208-29-126.mtnns.net [41.208.29.126]
  7    14 ms    14 ms    14 ms  jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

  8    13 ms    13 ms    14 ms  196.44.31.99
  9    13 ms    13 ms    13 ms  196.31.220.8
 10    13 ms    12 ms    12 ms  196.31.220.25
 11    12 ms    12 ms    12 ms  196.31.63.206
 12    12 ms    12 ms     *     vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    12 ms    13 ms     *     cms-gm.afrihost.com [197.242.144.102]
 14    12 ms     *       13 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Afrihost
Code: 
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  105-236-
  3    11 ms     *       10 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  4    11 ms    10 ms    10 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
  5    13 ms    12 ms    13 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
  6    10 ms    10 ms     *     qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7    11 ms    11 ms    12 ms  196.44.31.99
  8    12 ms    11 ms    11 ms  196.30.1.39
  9    12 ms    12 ms    11 ms  196.31.220.21
 10    12 ms    11 ms    12 ms  196.31.63.202
 11    11 ms    12 ms    12 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    12 ms    12 ms    11 ms  afrihost.com [197.242.144.102]

Trace complete.

Pathping seems to be inconclusive too.

Code: 
pathping afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:
  0,1
  2  105-236-
  3  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  4  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7  196.44.31.99
  8  196.30.1.39
  9  196.31.220.21
 10  196.31.63.202
 11  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12  afrihost.com [197.242.144.102]

Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           x [192.168.0.101]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  105-236-11-
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  ipc-recieve-rb-3a.za.mtnbusiness.n
et [41.181.178.77]
                                0/ 100 =  0%   |
  4   13ms     1/ 100 =  1%     1/ 100 =  1%  rb-cr-1.za--rb-dca-1.za-a.mtnns.ne
t [196.44.0.146]
                                0/ 100 =  0%   |
  5   10ms     0/ 100 =  0%     0/ 100 =  0%  jh-cr-2.za--rb-cr-1.za-a.mtnns.net
 [196.44.31.95]
                                0/ 100 =  0%   |
  6   13ms     3/ 100 =  3%     3/ 100 =  3%  qux-jh-dca-2.za-b.za.mtnbusiness.n
et [41.181.165.115]
                                0/ 100 =  0%   |
  7   11ms     0/ 100 =  0%     0/ 100 =  0%  196.44.31.99
                                0/ 100 =  0%   |
  8   13ms     0/ 100 =  0%     0/ 100 =  0%  196.30.1.39
                                0/ 100 =  0%   |
  9   13ms     1/ 100 =  1%     1/ 100 =  1%  196.31.220.21
                                0/ 100 =  0%   |
 10   12ms     1/ 100 =  1%     1/ 100 =  1%  196.31.63.202
                                0/ 100 =  0%   |
 11   12ms     0/ 100 =  0%     0/ 100 =  0%  vl9-ah-ha-2.za.mtnbusiness.net [19
6.30.42.133]
                                1/ 100 =  1%   |
 12   11ms     1/ 100 =  1%     0/ 100 =  0%  cms-gm.afrihost.com [197.242.144.1
02]

Trace complete.
Click to expand...

Traces don't really show anything, but the throughput tests are pretty clear. I think we need to test further with you. Seems like your account might not be doing what it should be. I know that we can push throughput higher than that, so we'll have to see why it's not working for you.

PM me :(
 
i.got~issues said:
/sigh

Again ... international issues.

View attachment 143446

Again... line issues;

View attachment 143448

And still zero word of feedback from Afrihost support or Critical Care.
Only the email from them on the 18th August and then silence... not even an acknowledgement of my subsequent email messages.
This was logged with them on the 19th July originally.

There is absolutely zero value in having the line managed by Afrihost. None.

Oh, well, perhaps the line in Telkom's hands again and some assistance from TelkomZA can resolve an issue that Afrihost seems to be happy to ignore.

/meh
Click to expand...

That definitely should not be the case. We should b doing our best, whether through Critical Care or general Support, to follow up and resolve your queries as quickly as we possibly can. I'm sorry if this didn't happen the way it should have.

Can you drop me PM with an update of what has happened up to now, and I'll make sure this is picked up properly :(
 
AfriMan said:
That definitely should not be the case. We should b doing our best, whether through Critical Care or general Support, to follow up and resolve your queries as quickly as we possibly can. I'm sorry if this didn't happen the way it should have.

Can you drop me PM with an update of what has happened up to now, and I'll make sure this is picked up properly :(
Click to expand...

Hi

Thanks AfriMan... no need.

I have unbundled and cancelled... going back to Telkom.
 
Voxratio said:
Holy shoot, my usage just shot up 2GB in 2 hours... wtf is going on... how can I use this much when a YouTube video will barely load.
Click to expand...

Sometimes bandwidth reports are delayed so we receive them late. Especially if we lose a session unexpectedly and do not receive the "end" packet, which gives us the session total. These can sometimes arrive from Telkom hours or even days later :(

If you're current usage is accurate, but this usage gets lumped on top, it can look like a ton of data in a short space of time :(
 
Voxratio said:
4MB line doing 2GB in 2 hours. I'm surprised because I somehow did all that but can't get a stable 100KBps when streaming :? (or downloading, for that matter, so I don't know where this is coming fom)

EDIT: OK, I am going connect the router but block all outgoing traffic.
Click to expand...

I doubt that it's outgoing traffic. You also need some outgoing traffic to use the internet properly, so it may make your connection a bit iffy :(
 
wingnut771 said:
I understand your dilema!

I have a 4mb line and when I max it out I can manager 1.5GB/hour!

This is one of the things I don't like about AH (and another ISP) is the delayed stats.

So, before you go any further in accusing the ISP etc, just bear in mind that sometimes the data is delayed (only with AH and another ISP I've used it seems), so you say 2GB in 2 hours, and you were shocked with the usage because you were having such a kuk experience anyway, but I need to ask;

What were you doing the 2 hours before and after?

Sometimes you just have to average things, then they make sense (doesn't mean I agree with them because if other SP's can do it, why can't they do it!?).
Click to expand...

I can't speak for why other ISP do or don't use the method you suggest. Our aim is be be transparent, so we give you the same information we get from Telkom. Averaging out usage ultimately skews reporting and where you could get a very accurate and granular report otherwise, the entire dataset is potentially contaminated. So I think we'd prefer to be open and let you work with the data in a way that makes sense to you.
 
Hi, anybody having issues is Pretoria or is it just me? I lost connection now My Adsl wont authenticate. Thanks
 
ArnoVermeulen said:
Hi, anybody having issues is Pretoria or is it just me? I lost connection now My Adsl wont authenticate. Thanks
Click to expand...

I have been getting issues since around 5pm today. Slow, and traceroutes are high from the 3rd hop (IPC).

Connected via PPPoE now:

Code: 
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     8 ms     7 ms     7 ms  
  2    64 ms    66 ms    64 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  3    55 ms    56 ms    58 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
 
ArnoVermeulen said:
Hi, anybody having issues is Pretoria or is it just me? I lost connection now My Adsl wont authenticate. Thanks
Click to expand...

Received feedback from Afrihost, seems there is a Telkom issue in my area.

My apologies but there seems to be a Telkom Outage in the area at the moment -
Outage Num:22466
Telkom ADSL outage affecting Sinoville (012 543 & 567)
Telkom ADSL services in the following area may be Inaccessible : Sinoville (012 543 567)
Start Date:2014-08-26 20:29:13
End Date:
Status:Open
Click to expand...
 
Which area are you in? I have been unable to let my line sync at 4mbps. It drops to below 2mvps at times. Have tried recreation of ports and fix my line magically buttons. No luck. Line connected but very slow with drops every few minutes then I need to reset the router to connect again.
 
Towards the end of every month the same thing happens in the Cape - slow speeds even though I have an unshaped capped account. Last month Afrihost added a few Gigs of IPC but it is still not enough. IPC is probably the most expensive item in the chain of an ISP other than wages. It therefore makes sense that they will try to buy as little as possible without affecting users. I have a 10Mbps line and usually get 8.7Mbps because of the distance to the exchange. come the end of the month when everyone is frantically try to use up all their CAP and my speed drops to about 6Mbps during peak hours. Most people wouldn't even notice this and so Afrihost thinks they can get away with not purchasing an more IPC from Telkom in the Cape. why give away double the CAP when they know their network can't cope. I am paying for an unshaped account but not receiving one. I will once again be asking for a refund this month.
 
Afrihost is up **** creek again this morning. They've really tested my patience this month. I will be requesting a refund.
 
froot said:
I have been getting issues since around 5pm today. Slow, and traceroutes are high from the 3rd hop (IPC).

Connected via PPPoE now:

Code: 
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     8 ms     7 ms     7 ms  
  2    64 ms    66 ms    64 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  3    55 ms    56 ms    58 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
Click to expand...

When I check the IPC reports, there shouldn't have been contention around 5pm and demand only really started to look high between 8pm and 10pm. Could this not be a local exchange issue? Have you already verified that other ISP accounts show now 2nd hop latency problems?
 
DeathStrike said:
Which area are you in? I have been unable to let my line sync at 4mbps. It drops to below 2mvps at times. Have tried recreation of ports and fix my line magically buttons. No luck. Line connected but very slow with drops every few minutes then I need to reset the router to connect again.
Click to expand...

It sounds like the line has an unstable sync. So the profile is set to 4Mbps but the actual sync rate varies. This is usually a distance or cable quality issue. In most cases it's best to drop the sync to a more stable rate to avoid packet loss and latency.

PM me, and I can take a closer look and advise you better :(
 
AfriMan said:
It sounds like the line has an unstable sync. So the profile is set to 4Mbps but the actual sync rate varies. This is usually a distance or cable quality issue. In most cases it's best to drop the sync to a more stable rate to avoid packet loss and latency.

PM me, and I can take a closer look and advise you better :(
Click to expand...
Hi afriman.

I have been on stable 4 mb line all month. Was just last night that had issues. Granted that there was a storm going on so that could have something to do with it. I am going to test again today and see.

I'm using Netflix and would ideally like to stay on 4mb.
 
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