Afrihost Capped DSL Feedback

The Internet on Afrihost in general is terrible between 6pm to 10pm.
No use complaining anymore as it falls on deaf ears.
Afrihost have reached their upper network capacity period. All regions are struggling at night. As proven by the hundreds of tests posted.
 
1) 3.3Mbps on a 10Mbps line, dropped connections, for the past 2 months
2)--- google.com ping statistics ---
62 packets transmitted, 60 packets received, 3.2% packet loss
round-trip min/avg/max/stddev = 45.295/103.524/353.940/56.778 ms
3) Customer service that don't log tickets or fix the problem.
4) Afrihost blames telkom and telkom blames afrihost.

Who wouldn't switch ISP's?
 
Hummercellc said:
The Internet on Afrihost in general is terrible between 6pm to 10pm.
No use complaining anymore as it falls on deaf ears.
Afrihost have reached their upper network capacity period. All regions are struggling at night. As proven by the hundreds of tests posted.
Click to expand...

It's quite clear from the congestion every night that, in Cape Town at least, capacity is at 100% during the period. Real-time movie streaming is obviously growing rapidly and this is the time slot most households would be watching movies.

To be fair, I can understand that spending millions to upgrade IPC to cover that period is probably not cost-effective, especially as subscriber growth is most likely flat. This affects profits badly.

I must add that real-time services seem to be absolutely fine in the evenings. Voice con-calls, real-time video streaming all work fine for me. Browsing and downloads are sluggish at best, but at least the real-time prioritization seems to work fine.
 
alport said:
1) 3.3Mbps on a 10Mbps line, dropped connections, for the past 2 months
2)--- google.com ping statistics ---
62 packets transmitted, 60 packets received, 3.2% packet loss
round-trip min/avg/max/stddev = 45.295/103.524/353.940/56.778 ms
3) Customer service that don't log tickets or fix the problem.
4) Afrihost blames telkom and telkom blames afrihost.

Who wouldn't switch ISP's?
Click to expand...

:(

Do we manage your DSL line? If there is an issue on your line we definitely need to look into this.
 
AfriGenie said:
Awesome! :)

How is the streaming looking?
Click to expand...

streaming is much better thanks, havent had a disconnect for the last 3 weeks, so fingers crossed. Im really only streaming, with the occasional download of mostly old old movies lol.
 
NewBiks said:
what is being done about this? ^

or do I need to continue to test night after night again?
Click to expand...

Sorry to hear that this is an ongoing experience for you. :( Are you seeing similar results when testing to Joburg?
 
No-one manning support tonight? Still waiting for a response to a ticket logged via mail and a call back sms. Support lines have a 20min wait.
 
Kosmik said:
No-one manning support tonight? Still waiting for a response to a ticket logged via mail and a call back sms. Support lines have a 20min wait.
Click to expand...

Our Support Team is still available. Please feel free to PM me your ticket info and I'll help you get it sorted. :)
 
AfriFella said:
Sorry to hear that this is an ongoing experience for you. :( Are you seeing similar results when testing to Joburg?
Click to expand...

I live in the south, the performance was bad pinging to a server in the south so I assume it would be the same if not worse to the North.
 
Did something change on the Afrihost dsl network from 1 May? I have a 4mbps line and I used to get good download speed, at least 3 mbps. Something has changed from the 1st of May as I'm getting max 2.5 mbps and more regularly below 2 mbps. I have a capped account and went for the option where they do throttle speed when the network gets busy. I was hoping that would be during business hours and not in the evenings when I want to watch Netflix. Streaming is becoming a little frustrating now.
 
carelvdm said:
Did something change on the Afrihost dsl network from 1 May? I have a 4mbps line and I used to get good download speed, at least 3 mbps. Something has changed from the 1st of May as I'm getting max 2.5 mbps and more regularly below 2 mbps. I have a capped account and went for the option where they do throttle speed when the network gets busy. I was hoping that would be during business hours and not in the evenings when I want to watch Netflix. Streaming is becoming a little frustrating now.
Click to expand...

There definitely haven't been any changes on our side since Monday. Have you seen an increase in latency at all?

Has your performance dropped throughout the day or only at specific times?
 
AfriGenie said:
There definitely haven't been any changes on our side since Monday. Have you seen an increase in latency at all?

Has your performance dropped throughout the day or only at specific times?
Click to expand...

Hi - latency is up and down. Tested tonight at 409ms but yesterday it was 26ms. So, I don't think that is the issue - the issue is the download speed. I'm not at home during the day - so not sure what it's like then. I have run tests @ 16:30, 19:30, 20:00 and it's consistently slow - ranging between 1.22mbps and 2.76mbps
 
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