Afrihost Capped DSL Feedback

Evening Guys!

I am really sorry about this! :( There is an issue in the South affecting our DSL and Openserve Clients, our Team is working with our upstream providers to get this resolved as quickly as possible.
 
AfriGenie said:
Evening Guys!

I am really sorry about this! :( There is an issue in the South affecting our DSL and Openserve Clients, our Team is working with our upstream providers to get this resolved as quickly as possible.
Click to expand...

7493992459.png

On the bright side, at least my upload is still good. :crylaugh:
 
You were probably pulling the Youtube content from a CDN in the Cape so it wasn't affected by the issue. :)
 
Isengard said:
The same as the local one. I noticed it starts deteriorating around 7pm and gets worse from there.
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You really shouldn't get the same speed. Since it is an international speed test you are by default going to become subject to 170 - 200 ms distance latency, so the speed you are getting on what looks like to be a 8 Mbps line is fairly common since it is international traffic.

I am not saying that there isn't an issue on your side, I am just saying that it is normal to get a worse result when doing a speed test to international servers.

Have you tried going a ping test or traceroute?
 
AfriNatic said:
You really shouldn't get the same speed. Since it is an international speed test you are by default going to become subject to 170 - 200 ms distance latency, so the speed you are getting on what looks like to be a 8 Mbps line is fairly common since it is international traffic.

I am not saying that there isn't an issue on your side, I am just saying that it is normal to get a worse result when doing a speed test to international servers.

Have you tried going a ping test or traceroute?
Click to expand...

I understand it's normal to get a worse result, however getting less than 1Mb/s is far from being normal. The variance in speed is usually at most around 1Mb/s. If the issue occurs again tonight I will do a trace and post it here, but it's quite clear there is an issue on the international link somewhere and not on my end.
 
Isengard said:
I understand it's normal to get a worse result, however getting less than 1Mb/s is far from being normal. The variance in speed is usually at most around 1Mb/s. If the issue occurs again tonight I will do a trace and post it here, but it's quite clear there is an issue on the international link somewhere and not on my end.
Click to expand...

I hear what you are saying. Please send me a ping test and traceroute and we'll see what is going on.
 
AfriNatic said:
I hear what you are saying. Please send me a ping test and traceroute and we'll see what is going on.
Click to expand...

Here we go again, third night in a row. Please investigate as there is clearly an issue here that is on your network.

5:04PM (Good): http://www.speedtest.net/result/7502105159
6:13PM (Good): http://www.speedtest.net/result/7502279712
6:51PM (Bad): http://www.speedtest.net/result/7502371840
6:59PM (Local Good): http://www.speedtest.net/result/7502390476

Trace at 6:55PM

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 19 ms 17 ms 16 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 16 ms 16 ms 17 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 17 ms 17 ms 17 ms 41.164.52.40
6 16 ms 16 ms 18 ms ix-ae-7-453.tcore1.klt-cape-town.as6453.net [41.206.164.53]
7 172 ms 173 ms 176 ms if-ae-5-2.tcore2.pv9-lisbon.as6453.net [80.231.159.109]
8 166 ms 167 ms 165 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
9 172 ms 171 ms 172 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
10 165 ms 165 ms 166 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
11 170 ms 169 ms 175 ms if-ae-11-2.tcore1.l78-london.as6453.net [80.231.139.42]
12 171 ms 169 ms 170 ms if-ae-17-2.tcore1.ldn-london.as6453.net [80.231.130.130]
13 * 173 ms 173 ms 195.219.83.102
14 * * * Request timed out.
15 * 169 ms 169 ms ae-22-3610.ear2.london15.level3.net [4.69.167.158]
16 176 ms 174 ms 177 ms niu-solutio.ear1.london15.level3.net [212.187.173.210]
17 * * * Request timed out.
18 * * * Request timed out.
19 169 ms 169 ms 168 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
20 179 ms 178 ms 178 ms 132.185.255.164
21 178 ms 178 ms 177 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.
 
Isengard said:
Here we go again, third night in a row. Please investigate as there is clearly an issue here that is on your network.

5:04PM (Good): http://www.speedtest.net/result/7502105159
6:13PM (Good): http://www.speedtest.net/result/7502279712
6:51PM (Bad): http://www.speedtest.net/result/7502371840
6:59PM (Local Good): http://www.speedtest.net/result/7502390476

Trace at 6:55PM

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 19 ms 17 ms 16 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 16 ms 16 ms 17 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 17 ms 17 ms 17 ms 41.164.52.40
6 16 ms 16 ms 18 ms ix-ae-7-453.tcore1.klt-cape-town.as6453.net [41.206.164.53]
7 172 ms 173 ms 176 ms if-ae-5-2.tcore2.pv9-lisbon.as6453.net [80.231.159.109]
8 166 ms 167 ms 165 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
9 172 ms 171 ms 172 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
10 165 ms 165 ms 166 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
11 170 ms 169 ms 175 ms if-ae-11-2.tcore1.l78-london.as6453.net [80.231.139.42]
12 171 ms 169 ms 170 ms if-ae-17-2.tcore1.ldn-london.as6453.net [80.231.130.130]
13 * 173 ms 173 ms 195.219.83.102
14 * * * Request timed out.
15 * 169 ms 169 ms ae-22-3610.ear2.london15.level3.net [4.69.167.158]
16 176 ms 174 ms 177 ms niu-solutio.ear1.london15.level3.net [212.187.173.210]
17 * * * Request timed out.
18 * * * Request timed out.
19 169 ms 169 ms 168 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
20 179 ms 178 ms 178 ms 132.185.255.164
21 178 ms 178 ms 177 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.
Click to expand...

Your trace looks pretty healthy - not too concerned about the timeouts since it's pretty consistent other wise. We're definitely seeing good international speeds in general - but I'll check with our NOC team if they're seeing any funnies on our side :(
 
AfriMan said:
Your trace looks pretty healthy - not too concerned about the timeouts since it's pretty consistent other wise. We're definitely seeing good international speeds in general - but I'll check with our NOC team if they're seeing any funnies on our side :(
Click to expand...

Please do because it's 7pm and international is once again down the toilet...
 
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