So I recently moved into a house in the Durbanville area in Cape Town and had the option of:
1. ADSL - Distance from exchange makes it a bad choice
2. Fibre with Openserve - ETA 4-6 weeks
3. Fibre with Octotel - Pre-order, another way to say "don't take this if you need internet soon"
So here follows a timeline of my experience with Afrihost/Openserve this far:
17 July - 11:32 - I order a 4/2mbps Home Uncapped installation on Openserve from Afrihost. Told that Openserve would be in contact directly. Installation time of between 4 and 6 weeks.
18 July - 08:00 - My free D-Link Wifi Router is deliverd to my office.
11 August 2017 - 12:00'ish - Openserve contractor contacts me to arrange installation. We set date for Monday 14 August at 12:30
14 August 2017 - 12:30 - I arrive home (had to take special time from work for this) and the guys are ready and waiting. They need to bring the fibre through 4 or 5 manholes before even pulling it into my house. The entire process takes about 4 hours and then they start the splicing. First sign of trouble, not of the available fibres in the manhole are 'lit'. The contractor says it is out of their hands and Openserve needs to provision a fibre line properly first. I ask them to expedite if possible, since I've been on 3G only for more than a month by this time. The contractor says it should take about a week. I need to mention, the installers were very professional and courteous the whole time.
16 August 2017 - 11:45 - Same contractors call me, tell me that the line has been provisioned and we can do the final splicing and install. Admittedly, I'm impressed at this time, it only took 2 days. So I head home and the splicing takes all of 20-30 minutes.
16 August 2017 - 14:00 - I log support call with Afrihost and ask "What now?".
16 August 2017 - 14:09 - Christopher P responds with instructions. He says I should receive automated instructions as well when Openserve completes the order process, but provides instructions (that work flawlessly) nonetheless.
16 August 2017 - 14:09 - I get the automated mail anyway. Suppose I could've waited....
So at this point, I have internet. Well done all round as the process went fairly smooth (apart from unlit fibre) up to this point.
17 August 2017 - time irrelevant - All is well and I'm getting a fairly good experience. I realise soon though that between me, my wife and our plethora of IP connected devices, the 4/2mbps connection just won't cut it. I decide to upgrade to 10/5 mbps Home Uncapped.
19 August 2017 - 09:35 - Get email from Afrihost telling me that the line will be migrated to 10/5mbps and I get the info on pro-rata billing, etc. Again, relatively painless experience.
But now the problems start...
So I do a few speedtests on Saturday and the results are far from ideal...
I log the following support call to Afrihost:
The response:
At the time of writing this post, I've used all of 21.31GB on this line but I'm already throttled (according to AH Support)? This doesn't sound right to me.
https://www.afrihost.com/microsites/network/management/ says realtime services (which includes Speedtest at least) should still work fine, even under heavy strain.
I replied as such to **********, but I am still waiting on an answer.
So please Afri{anyone}, help me out here...
Super happy to hear that you finally confirmed a date! This is going to be a long weekend for you... 
