Afrihost Fibre Feedback

Status
Not open for further replies.
Just want to share my good news on here. My line was installed on Wednesday morning. I had a bit of a run-around trying to get my account activated since Wednesday, but that was in part my own fault. I just finished talking to Boston R. from online support. He was a tremendously great help in getting my account activated and sending me my username and password.

Very big thank you to Boston R. and Zayne for getting this done for me. I'm going to be doing all kinds of test tonight when I get home. I can't wait!
 
Max_Terrible said:
Just want to share my good news on here. My line was installed on Wednesday morning. I had a bit of a run-around trying to get my account activated since Wednesday, but that was in part my own fault. I just finished talking to Boston R. from online support. He was a tremendously great help in getting my account activated and sending me my username and password.

Very big thank you to Boston R. and Zayne for getting this done for me. I'm going to be doing all kinds of test tonight when I get home. I can't wait!
Click to expand...

Thanks for this amazing post, Max! :) It's so great to hear that you're online and received such great assistance from our Team. Enjoy your fibre and keep us posted with feedback!
 
AfriFella said:
Thanks for this amazing post, Max! :) It's so great to hear that you're online and received such great assistance from our Team. Enjoy your fibre and keep us posted with feedback!
Click to expand...

You're very welcome. I know what it's like to constantly receive criticism and no one ever acknowledging when something goes right. I like to let people know when I am satisfied with their service.

I have one issue, though. I rushed home during lunch break to test the connection, and after resetting both devices and updating my username and password, the connection still seems to not work. It does the exact same thing as it did before.
 
Max_Terrible said:
You're very welcome. I know what it's like to constantly receive criticism and no one ever acknowledging when something goes right. I like to let people know when I am satisfied with their service.

I have one issue, though. I rushed home during lunch break to test the connection, and after resetting both devices and updating my username and password, the connection still seems to not work. It does the exact same thing as it did before.
Click to expand...

That sounds very strange! Are you referring to the reset of your Wifi username and password?
 
AfriFella said:
That sounds very strange! Are you referring to the reset of your Wifi username and password?
Click to expand...

I rebooted the router and turned it off and on again. That was the reset I was referring to. After I put the correct username and password.

Everything shows as active and working, even the lights on the ONT and router all show that everything should be working, except, there doesn't seem to be any access to the internet. Even the clientzone says no sessions have been activated yet, but everything is on and connected at the moment.
 
Last edited:
AfriFella said:
Morning paoloc. I've asked our Critical Care Team to contact you and assist with finally putting your issue to rest.
Click to expand...

Another week of no action, and another meaningless escalation to some department that has done nothing.

Afrihost fibre upgrade from 10mbps to 20mbps initiated on 14 Oct 2017. Despite following up weekly with Afrihost, it's still not done. Buyer beware: Afrihost is not the company it once was.
 
Max_Terrible said:
I rebooted the router and turned it off and on again. That was the reset I was referring to. After I put the correct username and password.

Everything shows as active and working, even the lights on the ONT and router all show that everything should be working, except, there doesn't seem to be any access to the internet. Even the clientzone says no sessions have been activated yet, but everything is on and connected at the moment.
Click to expand...

I managed to get everything sorted out. I've been online since Friday evening and haven't experienced any problems or issues since then. Everything has been smooth sailing for me. Thanks again to Boston and the Afrihost team.
 
Max_Terrible said:
I managed to get everything sorted out. I've been online since Friday evening and haven't experienced any problems or issues since then. Everything has been smooth sailing for me. Thanks again to Boston and the Afrihost team.
Click to expand...

That's awesome to hear! :D
 
paoloc said:
Another week of no action, and another meaningless escalation to some department that has done nothing.

Afrihost fibre upgrade from 10mbps to 20mbps initiated on 14 Oct 2017. Despite following up weekly with Afrihost, it's still not done. Buyer beware: Afrihost is not the company it once was.
Click to expand...

:( That's really not cool. Our Critical Care Team is working to get this resolved as quickly as possible.
 
Hi AfriTeam,

The Afrihost NNTP server seems to be down/having issues. Very recent articles (less than 7 days) are missing/failing.

Could you check the status please?

While you're at it, still waiting on the capped data reporting issue to be resolved - any updated status other than 'team is working on this'?
 
acp said:
Hi AfriTeam,

The Afrihost NNTP server seems to be down/having issues. Very recent articles (less than 7 days) are missing/failing.

Could you check the status please?

While you're at it, still waiting on the capped data reporting issue to be resolved - any updated status other than 'team is working on this'?
Click to expand...

Heya acp. Our news servers are definitely up and running. Are you still battling to connect this evening?

I don't have any ETA on Capped Fibre reporting. :(
 
AfriFella said:
Heya acp. Our news servers are definitely up and running. Are you still battling to connect this evening?

I don't have any ETA on Capped Fibre reporting. :(
Click to expand...

Not a 100% sure yet on whether something's gone wrong with my setup, but I'm still having issues...

As a test, I did de-activate the AH news server last night for a test with my paid account with longer retention and more connections and the file I was looking for downloaded fine.

Can you perhaps re-post or PM settings for the server, especially retention and connections?
 
Don't know if I'm alone with this, but since getting my Afrihost/Vumatel Fibre set up, I've been experiencing occasional intermittent DNS issues.

As of yesterday, it got really bad, to the extent where today I changed the DNS of my Windows PC's to Google's DNS, and everything is perfect now.

My Android Phone and Tablet on the other hand, still suffer the DNS issue, since I can't seem to change the DNS at Router level. :(
 
acp said:
Not a 100% sure yet on whether something's gone wrong with my setup, but I'm still having issues...

As a test, I did de-activate the AH news server last night for a test with my paid account with longer retention and more connections and the file I was looking for downloaded fine.

Can you perhaps re-post or PM settings for the server, especially retention and connections?
Click to expand...

Sorry about the late reply here, acp. :( I'll find out the best configuration settings from our server admins and drop you a PM. .:)
 
Totempole said:
Don't know if I'm alone with this, but since getting my Afrihost/Vumatel Fibre set up, I've been experiencing occasional intermittent DNS issues.

As of yesterday, it got really bad, to the extent where today I changed the DNS of my Windows PC's to Google's DNS, and everything is perfect now.

My Android Phone and Tablet on the other hand, still suffer the DNS issue, since I can't seem to change the DNS at Router level. :(
Click to expand...

Really sorry to hear that! :( When you mention DNS issues, do you mean a browser DNS error?
 
AfriFella said:
Really sorry to hear that! :( When you mention DNS issues, do you mean a browser DNS error?
Click to expand...

I mean, pages were just getting stuck on "Looking for www.website.com" or Waiting for "www.website.com" and often just timing out with "Server Not Found".

The only reason I suspected DNS as the issue was my system logs, which indicated this:

(Warning) Name resolution for the name www.website.com timed out after none of the configured DNS servers responded.
Click to expand...

After changing my DNS, I got this:
(Information) The following DNS server(s) were successfully validated as active servers that can service this client. 8.8.8.8
Click to expand...

Haven't had an issue since.
 
Last edited:
Totempole said:
I mean, pages were just getting stuck on "Looking for www.website.com" or Waiting for "www.website.com" and often just timing out with "Server Not Found".

The only reason I suspected DNS as the issue was my system logs, which indicated this:



After changing my DNS, I got this:


Haven't had an issue since.
Click to expand...

Thanks for clarifying. :) I'm glad switching to Google DNS solved your problem. We're not seeing any DNS related issues on our network at the moment. I'm sure that the issue you experienced may have only been temporary and isolated. Using auto DNS will give you the best experience on our network as it is optimized with the caches and CDNs we use. Feel free to switch back when you are ready and let me know. :)
 
AfriFella said:
Thanks for clarifying. :) I'm glad switching to Google DNS solved your problem. We're not seeing any DNS related issues on our network at the moment. I'm sure that the issue you experienced may have only been temporary and isolated. Using auto DNS will give you the best experience on our network as it is optimized with the caches and CDNs we use. Feel free to switch back when you are ready and let me know. :)
Click to expand...

To say it solved my problem is a bit of a stretch. Since I can't change my DNS at Router Level, my other devices still have the same issue. I'm not particularly concerned about it at this point. With my Android devices, it's more a minor annoyance than a serious problem.
 
Totempole said:
To say it solved my problem is a bit of a stretch. Since I can't change my DNS at Router Level, my other devices still have the same issue. I'm not particularly concerned about it at this point. With my Android devices, it's more a minor annoyance than a serious problem.
Click to expand...

Google DNS is not ideal, which is why we suggest using Auto. If we are aware of a general problem, we can push new or alternate DNS to you to resolve the problem temporarily - depending on the nature of the issue.
 
AfriMan said:
Google DNS is not ideal, which is why we suggest using Auto. If we are aware of a general problem, we can push new or alternate DNS to you to resolve the problem temporarily - depending on the nature of the issue.
Click to expand...

Well, for now I've figured out how to switch all of my devices to Google DNS, and my problems are gone, so the issue is definitely DNS related.

If it's not an Afrihost issue, maybe it's my router. No way of knowing, because I can't specify a DNS at router level.

Either way, everything works right now, so I'm happy.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X