Afrihost Fibre Feedback

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AfriMan said:
Not sure if I am confused. Thought we'd worked everything out and wrote off everything for you.

Sorry, didn't realise you were still unhappy with that arrangement :(
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I was acknowledging that forum members post, as he puts it 'for awareness sake'

My cancellation should be sorted month end?

Can I ask why does afrihost have a low fup on fibre?

Are there plans for new deals?
 
CUDlybunny said:
I was acknowledging that forum members post, as he puts it 'for awareness sake'

My cancellation should be sorted month end?

Can I ask why does afrihost have a low fup on fibre?

Are there plans for new deals?
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OK cool :)

Are you referring to Home Uncapped? We feel our thresholds are fair. Remember that it's important to compare like with like. Many of our competitors throttled products are in the same range as our Premium Uncapped - which is never throttled and only sometimes shaped. Our Home product is much cheaper.
 
I am absolutley disgusted at the level of service that Afrihost offers. I am not getting internet coming through to my router and I have spoken to 2 support staff already who have both told me to reset my router to factory settings which I have done. Then they proceeed to tell me that they need to get clearance from OpenServe in order for the internet to come through. I spoke with the guy from Openserve this morning who was kind enough to follow up on my progress. I told him the story and he said that me that their side is working. Both support staff guys promised to call me back, which they have not done. I even went home to wait for the guy to call me telling him that he needed to call me back at 12:15 and he never did, wasting my time and petrol. I am so disgusted that I actually want to tell Afrihost they can cancel my entire order because Octotel who is installing lines in my area now seem to be a much better option right now.
 
Lawzie said:
I am absolutley disgusted at the level of service that Afrihost offers. I am not getting internet coming through to my router and I have spoken to 2 support staff already who have both told me to reset my router to factory settings which I have done. Then they proceeed to tell me that they need to get clearance from OpenServe in order for the internet to come through. I spoke with the guy from Openserve this morning who was kind enough to follow up on my progress. I told him the story and he said that me that their side is working. Both support staff guys promised to call me back, which they have not done. I even went home to wait for the guy to call me telling him that he needed to call me back at 12:15 and he never did, wasting my time and petrol. I am so disgusted that I actually want to tell Afrihost they can cancel my entire order because Octotel who is installing lines in my area now seem to be a much better option right now.
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That's pretty horrible on our side - I'm sorry we put you through that. It definitely sounds like we should be able to resolve this for you.

I'd really appreciate if you could drop me a PM so I can look into this and make sure the right persin gives you some urgent feedback.
 
Fibre device setup discount

Good morning @AfriMan

I would like to enquire why I received an invoice for "51451519 Fibre device setup discount" R362.34 ?

please refer to IN16403680
 
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How does roll over of capped Fibre packages work? Roll over of all data as at the end of a month or just for the data available for the previous month?
 
Heinie777 said:
How does roll over of capped Fibre packages work? Roll over of all data as at the end of a month or just for the data available for the previous month?
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Left over from the previous month, discarding leftovers from months prior to that. Verifying the correctness of the quantity rolled over is a bit of an issue currently, as per my sig :)
 
Space said:
Good morning @AfriMan

I would like to enquire why I received an invoice for "51451519 Fibre device setup discount" R362.34 ?

please refer to IN16403680
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I don't think I can trace the account from the invoice number with our general search tools. Can you please PM me your account number or ClientZone username?
 
I think I did yes. Do you have access to the list?

I can maybe PM my email address to you or what info do you need.
 
Napalm said:
I think I did yes. Do you have access to the list?

I can maybe PM my email address to you or what info do you need.
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Once you've submitted your details to us on that list, our Team will take care of the rest for you. We'd love to be able to everyone Fibre as quickly as possible, but the timeframes involved can vary quite a bit.
 
Hi Afrigenie..

Is says... :
Thanks for Submitting Your Interest
We will notify you when your address is Fibre ready.
 
Napalm said:
Hi Afrigenie..

Is says... :
Thanks for Submitting Your Interest
We will notify you when your address is Fibre ready.
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If you drop me a PM with your email address, and actual address I can see if there is a timeframe yet.
 
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