Afrihost Fibre Feedback

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Not sure if I am confused. Thought we'd worked everything out and wrote off everything for you.

Sorry, didn't realise you were still unhappy with that arrangement :(
[MENTION=192591]AfriMan[/MENTION] [MENTION=323060]AfriGenie[/MENTION]

So I see I've been debited R2437.56, can't say I'm surprised. Please help me out with getting this reversed...
 
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[MENTION=192591]AfriMan[/MENTION] [MENTION=323060]AfriGenie[/MENTION]

So I see I've been debited R2437.56, can't say I'm surprised. Please help me out with getting this reversed...

Sorry to hear that. :( I'll ask the guys to follow up on this for you, if they haven't already. :)
 
Bit of an understatement don't you think... Haven't bothered to check international since

We'll definitely have to troubleshoot this more if you're still having trouble. Let me know how it tests when you have a moment.
 
Sorry to hear that. :( I'll ask the guys to follow up on this for you, if they haven't already. :)
How should I follow up on this?

2 days now without any clarity on this situation.

Looks like going for 3 days...
 
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How should I follow up on this?

2 days now without any clarity on this situation.

Looks like going for 3 days...

I can definitely follow up for you. Can you PM me again though - I cleared our my inbox cos I was getting warnings and I've lost your details :(
 
I can definitely follow up for you. Can you PM me again though - I cleared our my inbox cos I was getting warnings and I've lost your details :(
I've sent you a pm.

Afrihost disabled my clientzone, so seems I either have to phone in or chat to you here.
 
Clientzone reflects my available data differently between first and detail screen. First screen says 91% used and 19GB available (not taking my actual package (200+200) into account ) Detail screen says 220, which is correct. Please confirm that your system will not cut me off , based on the first screen. Have reported this to Fella on Monday already...

One other thing... Clientzone is missing some of the Capped Fibre packages... only has 100, 500 and 1000GB , nothing in between (I'm on the 200GB btw)
 
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Clientzone reflects my available data differently between first and detail screen. First screen says 91% used and 19GB available (not taking my actual package (200+200) into account ) Detail screen says 220, which is correct. Please confirm that your system will not cut me off , based on the first screen. Have reported this to Fella on Monday already...

One other thing... Clientzone is missing some of the Capped Fibre packages... only has 100, 500 and 1000GB , nothing in between (I'm on the 200GB btw)

Are you taking about the package change page? Remember it won't show you the package you're currently on, as it won't be a valid option.

If you've reported that cosmetic ClientZone error to Afrifella, I am sure he's passed it onto our Dev team. Will follow up with him.
 
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