Afrihost Fibre Feedback

[Kolmogorov]

As far as I know Cape Town was fully restored. If you're still down, please drop me a PM

Got it sorted, thanks

 

[DE173]

Hi Afriman

Almost two weeks now and still my account is not activated, all green lights on box , no internet connectivity, just wondering how long am i gonna wait , to be activated, numerous calls to Octotel, saying the line is active, yet i cant activate via the email link..... please can you escalate my request.

 

[AfriGenie]

Hi Afriman

Almost two weeks now and still my account is not activated, all green lights on box , no internet connectivity, just wondering how long am i gonna wait , to be activated, numerous calls to Octotel, saying the line is active, yet i cant activate via the email link..... please can you escalate my request.

That's way too long for the activation to be pending! Can you please PM me your account details so that I can have our Team look into this!

 

[Naks]

Looks like DNS is down again, for international sites... ffs...

 

[AfriGenie]

Looks like DNS is down again, for international sites... ffs...

Hi, are you still struggling with international traffic?

 

[Naks]

Hi, are you still struggling with international traffic?

No, it was fine this morning.

 

[AfriGenie]

No, it was fine this morning.

Thanks! If there is any change, please let me know!

 

[Bucks_Fizz]

Hi, Please forgive this "query"

I have a 50/50 premium uncapped line and have just signed up for Netflix (trial for a month to see if worth it).
I took the Full package as i have a 4K tv.
According to the web, this could result in a lot of bandwidth

Is there a FUP applicable (do i need to limit my viewing or can i go mal)

 

[AfriGenie]

Hi, Please forgive this "query"

I have a 50/50 premium uncapped line and have just signed up for Netflix (trial for a month to see if worth it).
I took the Full package as i have a 4K tv.
According to the web, this could result in a lot of bandwidth

Is there a FUP applicable (do i need to limit my viewing or can i go mal)

On the Premium Uncapped accounts real-time services will never be shaped or throttled, so enjoy!

 

[Naks]

Thanks! If there is any change, please let me know!

DNS is being flaky again this morning, can you please investigate this and fix once and for all?

 

[AfriGenie]

DNS is being flaky again this morning, can you please investigate this and fix once and for all?

Are there any specific sites or services that are being affected? I just need a bit more detail to take to the Network Team.

 

[Naks]

Are there any specific sites or services that are being affected? I just need a bit more detail to take to the Network Team.

YouTube, Mybroadband.co.za, everything really

 

[AfriGenie]

YouTube, Mybroadband.co.za, everything really

Are they slow, or just not loading?

Could you quickly run a traceroute to Youtube and MyBroadband please.

 

[Naks]

they are not loading.

the issue is transient, so by the time I report it to you/support, the sites are loading again. Is no one else experiencing this?

>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dlinkrouter [192.168.0.1]
2 4 ms 4 ms 4 ms 169-1-32-193.ip.afrihost.co.za [169.1.32.193]
3 4 ms 3 ms 3 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 23 ms 22 ms 21 ms 169-1-21-80.ip.afrihost.co.za [169.1.21.80]
5 22 ms 22 ms 21 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241]
6 22 ms 21 ms 22 ms 72.14.237.239
7 22 ms 21 ms 21 ms play.google.com [216.58.223.14]

Trace complete.

>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms dlinkrouter [192.168.0.1]
2 4 ms 3 ms 3 ms 169 [169.1.32.193]
3 5 ms 3 ms 4 ms 169 [169.1.21.201]
4 4 ms 6 ms 4 ms cloudflare.ixp.capetown [196.10.140.198]
5 5 ms 5 ms 7 ms mybroadband.co.za [104.20.10.169]

Trace complete.

 

[Naks]

And it just went off again for a few seconds:

>tracert mybroadband.co.za
Unable to resolve target system name mybroadband.co.za.
>tracert www.youtube.com
Unable to resolve target system name www.youtube.com.


>tracert www.youtube.com

Tracing route to www.youtube.com [216.58.223.14]
over a maximum of 30 hops:

1 1 ms 11 ms 12 ms dlinkrouter [192.168.0.1]
2 14 ms 13 ms 14 ms 169-1-32-193.ip.afrihost.co.za [169.1.32.193]
3 15 ms 15 ms 15 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 31 ms 32 ms 32 ms 169-1-21-80.ip.afrihost.co.za [169.1.21.80]
5 23 ms 23 ms 21 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241]
6 21 ms 21 ms 21 ms 72.14.237.239
7 24 ms 23 ms 22 ms plus.google.com [216.58.223.14]

Trace complete.

 

[AfriGenie]

they are not loading.

the issue is transient, so by the time I report it to you/support, the sites are loading again. Is no one else experiencing this?

And it just went off again for a few seconds:

Thanks!

I'm not getting any other reports of intermittent DNS issues at the moment. I'm guessing you're using the default Afrihost DNS?

 

[Naks]

Thanks!
I'm not getting any other reports of intermittent DNS issues at the moment. I'm guessing you're using the default Afrihost DNS?

Yes, fibre is set to DHCP

 

[AfriGenie]

Yes, fibre is set to DHCP

Thanks!

Can you please restart your WiFi router quickly and see if the issue re-occurs.

 

[Naks]

Thanks!
Can you please restart your WiFi router quickly and see if the issue re-occurs.

First thing I did, no change.

I've started a Wireshark capture on port 53, I'll see if any funnies happen with DNS requests during the day and report back.

 

[AfriGenie]

First thing I did, no change.

I've started a Wireshark capture on port 53, I'll see if any funnies happen with DNS requests during the day and report back.

Great! Thank you, that will help a great deal!