Afrihost Fibre Feedback

Status
Not open for further replies.
Bucks_Fizz said:
Hi,

So what do i do with a Vumatel invoice when the installation was supposed to be free (as part of the promotion couple of months back)
Click to expand...

You just need to send it to [email protected] and our Accounts Team will get it squared away for you. If you can PM me the ticket reference number once you've sent it I'll make sure it's taken care of.
 
Hi Afrigenie,

Thanks for the feedback. I also spoke to a Ryan S on the chatline (client zone) He was extremely helpful and advised the same as you.
I have forwarded to the accounts team and await feedback. Will PM you ref# once received
 
Bucks_Fizz said:
Hi Afrigenie,

Thanks for the feedback. I also spoke to a Ryan S on the chatline (client zone) He was extremely helpful and advised the same as you.
I have forwarded to the accounts team and await feedback. Will PM you ref# once received
Click to expand...

Thanks! :)
 
Luke7777 said:
What are the reasons for this ? It was always stated that it would be the same as ADSL... or can't your Dev team handle it... (and all these months of saying that your dev team is busy with rollover, was actually one big fat lie :D)

If this is the case , I'll definitely find myself another provider once my need for uncapped is over. Axxess has 3 months, Vox has 6 , so no shortage of options..
Click to expand...

I can assure you that this is completed unrelated to our Dev Team. This was a mistake on my side, it's not a feature of our Capped Fibre products.
 
AfriGenie said:
I can assure you that this is completed unrelated to our Dev Team. This was a mistake on my side, it's not a feature of our Capped Fibre products.
Click to expand...
So after 8 months you all of sudden realise this... what a load of bs as well as lying to your fibre customer base about your product as well as what your dev team is supposedly busy with. Unbelievable .. well , you've lost this customer . I don't have to deal with dishonest people....
 
Naks said:
So after THREE bloody hours, now all of a sudden support informs me that they are having issues with Frogfoot...

Why the f wasn't this shown on their website's Network Status???
Click to expand...

We're working to get an update on what's going on. The moment that we have a definite confirmation our Network Team will definitely put a notice up.
 
Almost five hours of no Internet should be confirmation enough?

What kind of ****show are you running that your customers have to be the ones informing you of network issues?
AfriGenie said:
We're working to get an update on what's going on. The moment that we have a definite confirmation our Network Team will definitely put a notice up.
Click to expand...
 
Naks said:
Almost five hours of no Internet should be confirmation enough?

What kind of ****show are you running that your customers have to be the ones informing you of network issues?
Click to expand...

Our Team on Twitter was able to determine the cause of the issue that you are experiencing, and our Fibre Team was already in the process of investigating this.

I can assure you that our Team is doing everything that they can to ensure that your connection is restored as quickly as possible.
 
AfriGenie said:
Our Team on Twitter was able to determine the cause of the issue that you are experiencing, and our Fibre Team was already in the process of investigating this.

I can assure you that our Team is doing everything that they can to ensure that your connection is restored as quickly as possible.
Click to expand...
Sure.

In the meantime, I am running out of mobile data because of your fibre downtime.

So, are you going to be giving me some mobile data to make up for your inability to restore fibre service?
 
Naks said:
[MENTION=323060]AfriGenie[/MENTION] It's been 6 hours now, are you going to get the service back up any time soon?
Click to expand...

I was chatting to you over on Twitter as well, and it looks like you are back up and running. If there is any change, please let me know!
 
Hey AfriPeople, I'm on Vumatel fibre in Cape Town's northern suburbs. Haven't had any connectivity the whole day. I know there were issues yesterday morning that you resolved, but haven't seen anything mentioned today. Is it just me, or is there an outage in the area?
 
Kolmogorov said:
Hey AfriPeople, I'm on Vumatel fibre in Cape Town's northern suburbs. Haven't had any connectivity the whole day. I know there were issues yesterday morning that you resolved, but haven't seen anything mentioned today. Is it just me, or is there an outage in the area?
Click to expand...

As far as I know Cape Town was fully restored. If you're still down, please drop me a PM :(
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X