Afrihost New Network Feedback - Part 2

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Any idea what could be causing me to lose connection. Modem light switches to red ie the internet light. Quick reboot and its all good again, but its been happening at least 3 or 4 times now..
 
Icemanbrfc said:
Any idea what could be causing me to lose connection. Modem light switches to red ie the internet light. Quick reboot and its all good again, but its been happening at least 3 or 4 times now..
Click to expand...

Sounds like a line fault. Have you tried that other router yet? What are your SNR and Attenuation readings?
 
wingnut771 said:
Sounds like a line fault. Have you tried that other router yet? What are your SNR and Attenuation readings?
Click to expand...
This is from the other router. Its been rock solid, but earlier just saw the light went red. Reboot and back up again. Bit annoying to have to reboot every time.

Im not home now, but will have a look when i get home and post.
 
Icemanbrfc said:
This is from the other router. Its been rock solid, but earlier just saw the light went red. Reboot and back up again. Bit annoying to have to reboot every time.

Im not home now, but will have a look when i get home and post.
Click to expand...

Still leaning towards a line fault because when the Telkom tech tried his router the "metallic noise" (whatever that is) went away when you refreshed the connection, kinda like now.

Now that it's properly FUBARed now, you probably stand a better chance of it getting fixed this time.
 
wingnut771 said:
Still leaning towards a line fault because when the Telkom tech tried his router the "metallic noise" (whatever that is) went away when you refreshed the connection, kinda like now.

Now that it's properly FUBARed now, you probably stand a better chance of it getting fixed this time.
Click to expand...
Yeh, but numerous techs said no line faults. The last tech who indicated a fault with the router. So its a bit confusing, because the one says no line fault, and the other said router. So maybe its something inbetween : D
 
Icemanbrfc said:
Yeh, but numerous techs said no line faults. The last tech who indicated a fault with the router. So its a bit confusing, because the one says no line fault, and the other said router. So maybe its something inbetween : D
Click to expand...

Telkom love the "up to x mbps" slogan, so they don't actually have to fix anything. Now that the line is loosing sync, they "have" to fix it now.
 
Icemanbrfc said:
Any idea what could be causing me to lose connection. Modem light switches to red ie the internet light. Quick reboot and its all good again, but its been happening at least 3 or 4 times now..
Click to expand...

What type of router is it? Could also be a router that might be on its way out. I had a TRENDnet router a few years ago that did the red light thing and required frequent reboots. I replaced it and everything was good again.
 
Zoopy said:
What type of router is it? Could also be a router that might be on its way out. I had a TRENDnet router a few years ago that did the red light thing and required frequent reboots. I replaced it and everything was good again.
Click to expand...
Nah wouldnt be that. I got a brand new router off Lara , which is an Aztech. Took my buddys Dlink as well, and did the same thing. So my only conclusion, is that its a line fault. At least now i can push to have the line fixed.
 
Icemanbrfc said:
Nah wouldnt be that. I got a brand new router off Lara , which is an Aztech. Took my buddys Dlink as well, and did the same thing. So my only conclusion, is that its a line fault. At least now i can push to have the line fixed.
Click to expand...
Oh no, I thought it would have solved your network ups and downs. :(
 
Icemanbrfc said:
Nah wouldnt be that. I got a brand new router off Lara , which is an Aztech. Took my buddys Dlink as well, and did the same thing. So my only conclusion, is that its a line fault. At least now i can push to have the line fixed.
Click to expand...

Possible reasons.
Modem - But you already tested 2 and that possibly rules that out.
Filters - your modem and or phone is plugged into.
Cable - Intermittent fault like a "dry joint" on your line from wall socket to exchange
Card - The card at the exchange that you are assigned to could be faulty.

I have had all 4 scenarios over the span of years I have my ADSL/VDSL line.
Just recently the cable had a dry joint with intermittently dropping me until it finally snapped of, the line died, tech came out and replaced it all with new cable. But took a few months before that happened, obviously driving me up the walls :D
 
Don't know what's going on, but playing Armored Warfare EU servers and getting 300 ping with constant jitters = unplayable, World of Warships also unplayable as seen on the screenshot below. This wasn't experienced at all at the beginning of the weekend. Home Network equipment tested and all is up to standard.

Untitled.jpg

C:\Users\Hart>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 71 ms 76 ms 86 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 39 ms 30 ms 29 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 27 ms 27 ms 28 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 28 ms 28 ms 28 ms 41.169.57.216
8 27 ms 29 ms 30 ms 41.160.2.69
9 77 ms 77 ms 77 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
10 32 ms 30 ms 34 ms 196.43.51.74
11 * 32 ms 32 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.1
0.42]
12 * 85 ms 80 ms 198.54.206.73
13 32 ms 32 ms 32 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

C:\Users\Hart>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 4 ms 5 ms 3 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 114 ms 114 ms 113 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 28 ms 30 ms 30 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 78 ms 79 ms 88 ms mweb.ixp.joburg [196.46.25.145]
7 28 ms 28 ms 28 ms 201.bu-ether5.vic-pe-2.optinet.net [197.80.7.71]

8 31 ms 27 ms 28 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
9 * * 28 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
10 * 108 ms 111 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
11 28 ms 30 ms 28 ms 197-81-229-15.jhb.mweb.co.za [197.81.229.15]
12 28 ms 29 ms 27 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

C:\Users\Hart>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 4 ms 7 ms 5 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 76 ms 73 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 * 29 ms 30 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 26 ms 26 ms 28 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 28 ms 29 ms 29 ms 41.169.57.216
8 * * * Request timed out.
9 278 ms 287 ms 270 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [21
6.6.55.85]
10 202 ms 202 ms 205 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
11 * 194 ms 195 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.
159.89]
12 * 206 ms 201 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
13 * 210 ms 232 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
14 * 205 ms 244 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.2
31.139.1]
15 219 ms 209 ms 206 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.
139.42]
16 192 ms 193 ms 193 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
17 200 ms 200 ms 201 ms 195.219.83.102
18 * * * Request timed out.
19 * 195 ms 193 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 197 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
23 * 198 ms 198 ms 132.185.255.165
24 199 ms 200 ms 195 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.

Edit; Resetting router as well as leaving router off for 30min proves in-effective.
 
Last edited:
Google not working. Youtube not working. Some international sites not loading correctly.

Edit: Sites are working but international is slow.

5662212624.png
 
Last edited:
HartsockZA said:
Don't know what's going on, but playing Armored Warfare EU servers and getting 300 ping with constant jitters = unplayable, World of Warships also unplayable as seen on the screenshot below. This wasn't experienced at all at the beginning of the weekend. Home Network equipment tested and all is up to standard.

View attachment 391336

C:\Users\Hart>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 71 ms 76 ms 86 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 39 ms 30 ms 29 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 27 ms 27 ms 28 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 28 ms 28 ms 28 ms 41.169.57.216
8 27 ms 29 ms 30 ms 41.160.2.69
9 77 ms 77 ms 77 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
10 32 ms 30 ms 34 ms 196.43.51.74
11 * 32 ms 32 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.1
0.42]
12 * 85 ms 80 ms 198.54.206.73
13 32 ms 32 ms 32 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

C:\Users\Hart>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 4 ms 5 ms 3 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 114 ms 114 ms 113 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 28 ms 30 ms 30 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 78 ms 79 ms 88 ms mweb.ixp.joburg [196.46.25.145]
7 28 ms 28 ms 28 ms 201.bu-ether5.vic-pe-2.optinet.net [197.80.7.71]

8 31 ms 27 ms 28 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
9 * * 28 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
10 * 108 ms 111 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
11 28 ms 30 ms 28 ms 197-81-229-15.jhb.mweb.co.za [197.81.229.15]
12 28 ms 29 ms 27 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

C:\Users\Hart>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 4 ms 7 ms 5 ms 192.168.2.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 76 ms 73 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 * 29 ms 30 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 26 ms 26 ms 28 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 28 ms 29 ms 29 ms 41.169.57.216
8 * * * Request timed out.
9 278 ms 287 ms 270 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [21
6.6.55.85]
10 202 ms 202 ms 205 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
11 * 194 ms 195 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.
159.89]
12 * 206 ms 201 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
13 * 210 ms 232 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
14 * 205 ms 244 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.2
31.139.1]
15 219 ms 209 ms 206 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.
139.42]
16 192 ms 193 ms 193 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
17 200 ms 200 ms 201 ms 195.219.83.102
18 * * * Request timed out.
19 * 195 ms 193 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 197 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
23 * 198 ms 198 ms 132.185.255.165
24 199 ms 200 ms 195 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.

Edit; Resetting router as well as leaving router off for 30min proves in-effective.
Click to expand...

Turn wifi off and test with a LAN cable.
 
You're truly special. If one says home network equipment tested. One usually means wifi and cable results show the exact same results.

All my gaming is done through lan. I feel sorry for people using wifi to do gaming on.
 
Last edited:
HartsockZA said:
You're truly special. If one says home network equipment tested. One usually means wifi and cable results show the exact same results.

All my gaming is done through lan. I feel sorry for people using wifi to do gaming on.
Click to expand...

The first hop to your router looks waaay off, like you're on wifi. Either a router or line fault.

Okay, if you don't want input, I'll bugger off then.
 
Morning everyone :)

Hope everyone had a great weekend (hopefully there are no Ireland cricket supporters in the audience today). We've chatted amongst ourselves and we've decided that we'd like to try to get things back on track here in this thread and focus on the main objective - which is to gather information to feedback to other internal departments and to offer assistance wherever we can to clients here in this thread.

Let's hope we can do this together, and get back to the great community we've all enjoyed in the past.

Again, just a reminder that this thread is intended for constructive feedback for the DSL network. Please let's all try to respect each other, and the reps who are just doing their part to help as many clients as they can.

Play the ball, not the man.

If anyone has an issue posted in the thread over the last week or so that did not get the attention it should have, PLEASE PM me and we'll get your sorted ASAP.

Looking forward to some awesome convos again :)
 
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