Afrihost New Network Feedback - Part 2

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AfriMan said:
From the ping to your bras, I would say this is congestion :(
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Seems to have resolved itself, may be due to Telkom fiddling to install fibre. Doubt it's congestion at my specific exchange.

savage said:
You don't mention where in slaap stad you are, but there are multiple software upgrades and msan deployments happening around CPT today and tomorrow. You may be in a area affected by a upgrade.
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I'm in Pretoria
 
Hi,

As you know Free-Time (which gives you 18 hours of free internet every day) comes to an end this month.

BUT the good news is you CAN still enjoy Free-Time next month.

So how can you keep Free-Time?

If you upgrade to a Capped package of R99 per month or more you will still get 18 hours of daily Free-Time in December.

Simply log into your ClientZone, click on the Connectivity icon, choose your DSL package, click the ‘Edit Package’ button and choose a new package of R99 or more.

Why are we stopping Free-Time for the lowest Capped packages?

From December any month-to-month Capped DSL Data package of LESS than R99 will no longer get 18 hours of Free-Time.

The truth is we wanted to keep Free-Time going forever. For everyone.

But we crunched the numbers and we simply cannot afford to do it.

For example one of our clients (who pay us R29 per month) used over 3,300GBs of Free-Time in October alone. That's less than R0.01 per GB!

While I am truly delighted that they enjoyed Free-Time and got such great value out of it (and I in no way begrudge them their free GBS!) this gives you an idea of how difficult it is for us to keep offering Free-Time to everyone.

However, as we promised we will keep Free-Time going till the end of November for ALL of our Capped Packages.

What will happen in December?

For December you can still get the full 18-hours of Free-Time if you have an ADSL data package of R99 and more.

Any Capped package of R99 and more will still automatically get the full 18 hours of free data for the whole of December.

We wanted you to have a great festive month of December and celebrate the end of 2016 in a bountiful abundance of GBs!

Unfortunately we could not stretch out the Free-Time for the smaller Capped packages, and from December they will no longer have the 18 hours of Free-Time.

What will happen from January?

I’m not sure.

I really want to keep Free-Time going somehow and I promise you that I will do everything in my power to try and do this.

However the simple truth is that it is very challenging offering Free-Time GBs on top of the already low prices we charge per GB.

But we will do our best to find a way!

I will let you know what’s happening with Free-Time in 2017 during the month of December.

So what’s the bottom line?

If you have a low capped DSL package with us, and you want to keep enjoying Free-Time, then you need to upgrade to at least a R99 per month option.

R99 per month will give you 100GB to use in the Peak hours between 18h00 and midnight AND you will have 18 hours of Free-Time to enjoy every day in December.

I want you to to keep enjoying every moment of Free-Time and download and stream to your heart's content during your daily 18 hours of Free-Time!

As always I am sincerely grateful thank you so much for your business!

Warm regards

Gian
CEO, Afrihost
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^
 
ScottulusMaximus said:
Seems to have resolved itself, may be due to Telkom fiddling to install fibre. Doubt it's congestion at my specific exchange.



I'm in Pretoria
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Telkom are busy doing a lot of copper backhaul replacements with fibre. There's probably a big push before the network freeze around the 15th December or so.
 
Can someone on Afrihost side clarify the new arrangement with capped accounts? I see the 18h free time is going but what about the older 12am-6am time slot? For the smaller accounts obviously.
 
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Kosmik said:
Can someone on Afrihost side clarify the new arrangement with capped accounts? I see the 18h free time is going but what about the older 12am-6am time slot? For the smaller accounts obviously.
Click to expand...

As far as I know the 12am - 06:00 turned into 12am - 18:00. So it could very well be that cheaper packages won't get free time of any kind at all. Unless they build a special profile for it.

Good question.
 
Orihalcon said:
As far as I know the 12am - 06:00 turned into 12am - 18:00. So it could very well be that cheaper packages won't get free time of any kind at all. Unless they build a special profile for it.

Good question.
Click to expand...

A lot of folks will leave again then, Axxess offer the same and many other companies still offer the after hours window. Afrihost were first to push it to 18 hours but would expect a return to the market status quo or will have to move.

50+50 is too much for me and I'm happy to schedule large downloads for after hours.
 
Morning AfriPeeps

Any feedback on the MWEB hosted site issues? Makes working on them impossible on my Afrihost capped accounts.

Afrihost
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   cpt-up1.ip.adsl.co.za -    2 |   51 |   50 |    7 |   13 |   46 |    7 |
|                   cpt-in1.ip.adsl.co.za -    7 |   43 |   40 |    7 |   13 |   49 |    8 |
|                  cpt-net1.ip.adsl.co.za -    0 |   54 |   54 |    7 |   12 |   31 |   10 |
|                    optinet.ixp.capetown -    0 |   54 |   54 |    8 |   17 |   36 |   13 |
|           te0-7-0-3.cpt-p-2.optinet.net -    0 |   54 |   54 |   26 |   32 |   57 |   27 |
|           te0-7-0-0.cpt-p-1.optinet.net -    0 |   54 |   54 |   37 |   45 |   53 |   46 |
|           te0-0-0-0.vic-p-2.optinet.net -    0 |   54 |   54 |   29 |   34 |   60 |   32 |
|             197-84-4-100.cpt.mweb.co.za -    0 |   54 |   54 |   29 |   37 |   85 |   41 |
|      201.bu-ether5.vic-pe-2.optinet.net -    0 |   54 |   54 |   29 |   39 |   63 |   34 |
|            197-81-226-81.jhb.mweb.co.za -    0 |   54 |   54 |   27 |   35 |   67 |   36 |
|            197-81-226-61.jhb.mweb.co.za -    0 |   54 |   54 |   34 |   43 |   98 |   44 |
|             197-81-229-2.jhb.mweb.co.za -    5 |   47 |   45 |   29 |   37 |   86 |   30 |
|            197-81-229-17.jhb.mweb.co.za -    0 |   54 |   54 |   37 |   44 |  113 |   38 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   11 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|

Vox
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   10 |    0 |    0 |    0 |    0 |    0 |
|telkom-upload-vlan-barrack-ipc.vox.co.za -    0 |   51 |   51 |    9 |   24 |   39 |   22 |
|vox-upload-teraco-cpt-barrack-ipc.vox.co.za -    0 |   51 |   51 |    6 |   18 |   29 |   16 |
|   vox-b2b-pts-barrack-ipc-int.vox.co.za -    0 |   51 |   51 |   11 |   22 |   32 |   22 |
|                    optinet.ixp.capetown -    0 |   51 |   51 |    8 |   19 |   41 |   17 |
|           bu-ether1.cpt-p-1.optinet.net -    0 |   51 |   51 |   28 |   35 |   54 |   34 |
|           te0-0-0-0.vic-p-2.optinet.net -    0 |   51 |   51 |   32 |   41 |   56 |   39 |
|              197-80-7-47.jhb.mweb.co.za -    0 |   51 |   51 |   25 |   27 |   56 |   29 |
|            197-81-226-81.jhb.mweb.co.za -    0 |   51 |   51 |   26 |   30 |   62 |   26 |
|            197-81-226-61.jhb.mweb.co.za -    3 |   48 |   47 |   26 |   41 |   94 |   27 |
|             197-81-229-2.jhb.mweb.co.za -    0 |   51 |   51 |   28 |   37 |   98 |   30 |
|            197-81-229-17.jhb.mweb.co.za -    3 |   48 |   47 |   26 |   31 |   85 |   26 |
|                        viking1.mweb.net -    0 |   51 |   51 |   26 |   36 |   75 |   29 |
|                       www1.swh.mweb.net -    0 |   51 |   51 |   35 |   46 |   78 |   43 |
|________________________________________________|______|______|______|______|______|______|
 
Well for R164 I am getting 400GB PM from VOX and have 1.6TB of rollover data accumulated, so the end of the 18 Hours free time is hardly a big issue for me. I will definitely not be upping my account by an extra R99 for the sake of one more month, I have only managed to use 25Gb so far this month and a total of 128GB last month.

I took the offer to try AFRIHOST again, having been a loyal subscriber up until the AfrirRED/AfriGreen fiasco.
Now, having been back for the past few months, I see nothing much has changed as far as cape Town is concerned.

The Network is still very good and responsive from Midnight to 6PM, despite the extra load of free time, but is totally unusable from 6PM to midnight. Likewise most weekends can be hit and miss, especially if a fault occurs on a saturday, not much will be done to resolve it till monday.

I also see we are still being asked to do individual tests, even when 20 people in the same region report the same Issue.
Shaping is still happening at certain times (even if it is called something else to obfuscate the issue) and Business Uncapped is still not worth the money.

On the upside, the network status page is actually being updated occasionally :)

I don't blame the AfriGeeks here on the forum, they do a thankless job and they do it well and with dignity, but they too are kept in the dark, by the network team and upper management, as to the real issues and capacity planning/management.

So I will once again be bowing out, not as a customer, I still have 4 Data SIM's, but from the ADSL product and this forum.

Heading over to Client Zone now, to hit the cancel button once more.

Cheers
Chris

EDIT: - From the Client Zone:

"Cancellation Effective Date: Midnight, 31 December 2016

You will not be billed for December but your current data allocation is usable until Midnight, 31 December 2016"

Nice touch, thankyou Afrihost.
 
Last edited:
Kosmik said:
Can someone on Afrihost side clarify the new arrangement with capped accounts? I see the 18h free time is going but what about the older 12am-6am time slot? For the smaller accounts obviously.
Click to expand...

All accounts that cost R99 and upwards (which is the 50GB+50GB) will continue to get Free-Time, however any packages that are less than R99 will go back to After Hours data, which is from midnight to 8am everyday.
 
Orihalcon said:
As far as I know the 12am - 06:00 turned into 12am - 18:00. So it could very well be that cheaper packages won't get free time of any kind at all. Unless they build a special profile for it.

Good question.
Click to expand...

They will definitely get some time, we'll just have some packages on Free-Time (18 hours) where the base cost is R99 and above and others on After Hours (8 hours) which is less than R99 per month spent.
 
Kosmik said:
A lot of folks will leave again then, Axxess offer the same and many other companies still offer the after hours window. Afrihost were first to push it to 18 hours but would expect a return to the market status quo or will have to move.

50+50 is too much for me and I'm happy to schedule large downloads for after hours.
Click to expand...

We're definitely seeing some free after hours data for all paid capped packages. Gian's email will explain as it pertains to each individual client's product :)
 
caroper said:
Well for R164 I am getting 400GB PM from VOX and have 1.6TB of rollover data accumulated, so the end of the 18 Hours free time is hardly a big issue for me. I will definitely not be upping my account by an extra R99 for the sake of one more month, I have only managed to use 25Gb so far this month and a total of 128GB last month.

I took the offer to try AFRIHOST again, having been a loyal subscriber up until the AfrirRED/AfriGreen fiasco.
Now, having been back for the past few months, I see nothing much has changed as far as cape Town is concerned.

The Network is still very good and responsive from Midnight to 6PM, despite the extra load of free time, but is totally unusable from 6PM to midnight. Likewise most weekends can be hit and miss, especially if a fault occurs on a saturday, not much will be done to resolve it till monday.

I also see we are still being asked to do individual tests, even when 20 people in the same region report the same Issue.
Shaping is still happening at certain times (even if it is called something else to obfuscate the issue) and Business Uncapped is still not worth the money.

On the upside, the network status page is actually being updated occasionally :)

I don't blame the AfriGeeks here on the forum, they do a thankless job and they do it well and with dignity, but they too are kept in the dark, by the network team and upper management, as to the real issues and capacity planning/management.

So I will once again be bowing out, not as a customer, I still have 4 Data SIM's, but from the ADSL product and this forum.

Heading over to Client Zone now, to hit the cancel button once more.

Cheers
Chris

EDIT: - From the Client Zone:

"Cancellation Effective Date: Midnight, 31 December 2016

You will not be billed for December but your current data allocation is usable until Midnight, 31 December 2016"

Nice touch, thankyou Afrihost.
Click to expand...

Sorry to see you've called it quits. We wish you all the best for the future, buddy :)
 
Afriman said:
What will happen from January?

I’m not sure.

I really want to keep Free-Time going somehow and I promise you that I will do everything in my power to try and do this.

However the simple truth is that it is very challenging offering Free-Time GBs on top of the already low prices we charge per GB.

But we will do our best to find a way!
Click to expand...




a suggestion to solve Afrihost's dilemma:

1.) Give everyone with Afrihost Plus+ (new and existing clients) 18h of Free-Time per day, regardless of whether they are on a Capped, Uncapped or Prepaid account. To sweeten the deal even further, add monthly Roll-over to capped data.

This will ensure Afrihost receives at least what seems to be their break-even revenue in this case of R99 per user per month.


2.) Allow anyone who chooses to purchase JUST Afrihost Plus+ at R99 per month, the 18h of Free-Time per day and Soft Cap them (as per Afrihost Plus+ existing T's & C's) to 128 kbps download speed between 18:00 and 00:00 .


3.) Any add-on data purchased will then just be for the remaining 6h each evening (between 18:00 and 00:00) according to the client's choice: Capped, Uncapped or Prepaid Afrihost data.




point 1.) above will be enough to incentivise me to buy Afrihost Plus+ which I do not currently do.
 
Last edited:
Space said:
Vox is only giving 200GB per month for R164 on the Fat Pipe Promo (with 6 month rollover)
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Data allocations for period: 1/Nov/2016 - 30/Nov/2016
Allocation Type Status Data (MB)
Capped Contract Data: ADSL-FPP-400GB-PROM Available 400,000.00 MB
Fat Pipe Roll-Over Data Available 1,200,000.00 MB
Zero-Rated Data Available Unlimited
 
AfriMan said:
We're definitely seeing some free after hours data for all paid capped packages. Gian's email will explain as it pertains to each individual client's product :)
Click to expand...

Just a note, the email does not state anything about accounts less than R99 except that they won't be eligible for the 18 hours free time. I suggest you guys send a follow up communication clarifying the return of the 12am - 8am for the smaller accounts, not total loss of free time.
 
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