Afrihost New Network Feedback - Part 2

Vio · May 28, 2016

Devo1 said:
anyone having issues in the Western Cape?

I'm seeing intermittent solid blocks of no connectivity LAG with no packets for about 3-4 seconds every 15 minutes or so on quake live today.

Johnatan56 · May 28, 2016

Vio said:
I'm seeing intermittent solid blocks of no connectivity LAG with no packets for about 3-4 seconds every 15 minutes or so on quake live today.

Also experiencing lag spikes on HotS and LoL. Averaging about 240ms to HotS.
Tracerts and pings seem fine though.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\SYSTEM32>ping vienna.at -t

Pinging vienna.at [194.183.128.94] with 32 bytes of data:
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\SYSTEM32>tracert vienna.at

Tracing route to vienna.at [194.183.128.94]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    23 ms    22 ms    23 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    27 ms    23 ms    23 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  5    22 ms    22 ms    22 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    23 ms    22 ms    23 ms  41.164.52.40
  7    28 ms    23 ms    23 ms  if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   165 ms   166 ms   167 ms  if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
  9   173 ms   173 ms   172 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   169 ms   173 ms   177 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   166 ms   166 ms   166 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 12   168 ms   168 ms   169 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 13   168 ms   165 ms   166 ms  ldn-b5-link.telia.net [62.115.9.173]
 14   240 ms   165 ms   172 ms  ldn-bb3-link.telia.net [213.155.132.194]
 15   185 ms   183 ms   183 ms  prs-bb3-link.telia.net [62.115.134.100]
 16   191 ms   191 ms   192 ms  zch-b2-link.telia.net [62.115.135.123]
 17   197 ms   197 ms   195 ms  russmedia-ic-317231-zch-b2.c.telia.net [62.115.146.227]
 18   195 ms   194 ms   194 ms  194-208-001-037.tele.net [194.208.1.37]
 19   194 ms   195 ms   195 ms  gi0-2-75-cr6-swz1.net.tele.net [194.183.142.167]
 20   197 ms   199 ms   198 ms  service.tele.net [194.183.128.94]

Trace complete.

C:\WINDOWS\SYSTEM32>

Bashley · May 28, 2016

Welcome to hell

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.---.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 3474 ms 231 ms 59 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Bashley>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192..1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * 3191 ms * 41.86.112.68
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Johnatan56 · May 28, 2016

Bashley said:

Welcome to hell

Code:

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.---.1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10  3474 ms   231 ms    59 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Bashley>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

  1     1 ms     2 ms     1 ms  192..1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *     3191 ms     *     41.86.112.68
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

You sure that's not between you and the exchange? Would you mind posting a ping test to bras.afrihost.com?

TEXTILE GUY · May 28, 2016

AfriGuy said:
Hi

Line stats hardly ever stay the same, there are so many factors that bring in change.
Either way, I'll happily log a fault for you - please PM me the affected number and the ticket ref#.

So, update ... the Telkom guy came out. Turns out there was a fault on a line which he replaced while we chatted with him.

SNR is back to 11.5.

The line is syncing at 4megs, despite the disputed distance from the exchange - aaaaand the worlds a happy place.

Live and learn.

Thanks

Johnatan56 · May 28, 2016

TEXTILE GUY said:
So, update ... the Telkom guy came out. Turns out there was a fault on a line which he replaced while we chatted with him.

SNR is back to 11.5.

The line is syncing at 4megs, despite the disputed distance from the exchange - aaaaand the worlds a happy place.

Live and learn.

Thanks

Nice

LaraC · May 28, 2016

TEXTILE GUY said:
So, update ... the Telkom guy came out. Turns out there was a fault on a line which he replaced while we chatted with him.

SNR is back to 11.5.

The line is syncing at 4megs, despite the disputed distance from the exchange - aaaaand the worlds a happy place.

Live and learn.

Thanks

That is good news.

TEXTILE GUY · May 28, 2016

Johnatan56 said:
Nice

LaraC said:
That is good news.

Well thank you ..... and its good to be back on the forum

Icemanbrfc · May 28, 2016

TEXTILE GUY said:
Well thank you ..... and its good to be back on the forum

you missed so many great giveaways

Slaught3r · May 28, 2016

Icemanbrfc said:
Thats pretty bad. Which area are you in pal?

Gauteng East. Tired of this crap.

Loppas said:
The reason its timing out to that ip is because you are still on the old system where you get a reply on the 2nd hop. The timing out on the 3rd hop and terrible latency on further hops is pretty bad though.

Yup. Dealing with this for 6 months now. But been asked to post tracerts every time so not sure how posting horrible tracerts sorts out my issues. But anyhoo....

Bashley · May 28, 2016

Johnatan56 said:
You sure that's not between you and the exchange? Would you mind posting a ping test to bras.afrihost.com?

No problem.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

My internet was perfect. 21:30, all hell down the tubes.

And so, I would like to ask. Is it possible for the the exchange to be perfect most of the time, and then shot to hell the rest of the time. The exchange node is about 30 meters from the house.

DreamKing · May 29, 2016

my line speed is going down to 1024k, but sometime that will go up to 1750k. original speed should be 2M, so what is the problem?

Johnatan56 · May 29, 2016

DreamKing said:
my line speed is going down to 1024k, but sometime that will go up to 1750k. original speed should be 2M, so what is the problem?

What's you attenuation/SNR?

Bashley said:
No problem.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

My internet was perfect. 21:30, all hell down the tubes.

And so, I would like to ask. Is it possible for the the exchange to be perfect most of the time, and then shot to hell the rest of the time. The exchange node is about 30 meters from the house.

If it's specific times it could be congestion, could also be Telkom working on the lines or your port messing up. I am not sure if you are on the new or old system, but as your first > second hop always timed out and the bras.afrihost (a ping to the equipment at the exchange) timed out, it is most likely a line fault/exchange issue.

Call Afrihost support and ask them to check for you, they have the tools to diagnose it.

DreamKing · May 29, 2016

Johnatan56 said:
What's you attenuation/SNR?

don't remember , but I used the clientzone tool to check the line ==> all green.

Johnatan56 · May 29, 2016

DreamKing said:
don't remember , but I used the clientzone tool to check the line ==> all green.

Yeah, ASSIA would keep it in the green though. ASSIA would try and keep your line synced closest to the line speed you pay while still keeping the SNR at/above 6dB.

Dianysis · May 29, 2016

Anyone else getting wonky speeds on Google Play Store downloads and updates?

daveza · May 29, 2016

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

1 <1 ms <1 ms 2 ms capetown.xxx.local [10.10.20.1]
2 192.168.1.254 reports: Destination net unreachable.

Comes and goes.

daveza · May 29, 2016

Tracing route to www.gopetition.com [174.132.96.140]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms capetown.xxx.local [10.10.20.1]
2 2 ms 1 ms <1 ms 192.168.1.254
3 * * * Request timed out.
4 28 ms 25 ms 24 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 59 ms 59 ms 78 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 94 ms 83 ms 226 ms 41.164.52.40
7 26 ms 25 ms 25 ms if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 172 ms 195 ms 200 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 177 ms 177 ms 174 ms if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
10 183 ms 183 ms 183 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 182 ms 183 ms 204 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 180 ms 183 ms 179 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 186 ms 186 ms 186 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
14 184 ms 180 ms 178 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 183 ms 179 ms 180 ms 195.219.83.102
16 * * * Request timed out.
17 242 ms 242 ms 241 ms 4.35.90.138
18 * * * Request timed out.
19 289 ms 293 ms 289 ms ae5.dar02.dal06.networklayer.com [50.97.19.5]
20 287 ms 290 ms 287 ms po62.dsr02.dllstx2.networklayer.com [184.172.118.149]
21 319 ms 297 ms 298 ms te4-1.car11.dllstx6.networklayer.com [70.87.254.222]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.

Johnatan56 · May 29, 2016

daveza said:
Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

Comes and goes.

192.168.1.0-192.168.255.255 is private, no ISP would use it. That's your router dropping.(assuming you are connected to an extension/bridged modem?)

daveza · May 29, 2016

Tracing route to facebook.com [69.171.230.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms capetown.xxx.local [10.10.20.1]
2 <1 ms <1 ms <1 ms 169.0.116.197
3 * * * Request timed out.
4 * * 32 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 27 ms 27 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 25 ms 24 ms 26 ms 41.164.52.40
7 29 ms 28 ms 27 ms if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 169 ms 167 ms 168 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
9 168 ms 168 ms 168 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 234 ms 279 ms 262 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 174 ms 173 ms 178 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
12 173 ms 173 ms 173 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
13 169 ms 167 ms 167 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 168 ms 170 ms 167 ms 195.219.83.102
15 307 ms 308 ms 309 ms ae-1-9.edge2.SanJose3.Level3.net [4.69.209.181]
16 399 ms 416 ms 413 ms 4.53.210.78
17 298 ms 307 ms 300 ms ae3.bb04.sjc1.tfbnw.net [31.13.26.166]
18 319 ms 388 ms 318 ms ae9.bb03.prn2.tfbnw.net [31.13.25.198]
19 314 ms 313 ms 314 ms ae2.dr13.prn1.tfbnw.net [31.13.27.175]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 323 ms 319 ms 318 ms edge-star-mini-shv-17-prn1.facebook.com [69.171.230.68]

Trace complete.

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Afrihost New Network Feedback - Part 2

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