Afrihost New Network Feedback - Part 2

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Is it possible that the after hours data does not register properly? Seems like the last 2 days took a huge chunk out of my cap and i did not really change anything behaviorally. And i don't mean a little bit of an increase, the last 2 days used about 40% of my cap, which does not really seem possible.
 
BlackJack1301 said:
Is it possible that the after hours data does not register properly? Seems like the last 2 days took a huge chunk out of my cap and i did not really change anything behaviorally. And i don't mean a little bit of an increase, the last 2 days used about 40% of my cap, which does not really seem possible.
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Just checked, +1

I did 7GB overnight, seems to been taken from my cap instead of counting as midnight data. It is most definitely midnight data as I added it to queue at 12:30am.
Only 16GB carry over this time -.-
 
BlackJack1301 said:
Is it possible that the after hours data does not register properly? Seems like the last 2 days took a huge chunk out of my cap and i did not really change anything behaviorally. And i don't mean a little bit of an increase, the last 2 days used about 40% of my cap, which does not really seem possible.
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Johnatan56 said:
Just checked, +1

I did 7GB overnight, seems to been taken from my cap instead of counting as midnight data. It is most definitely midnight data as I added it to queue at 12:30am.
Only 16GB carry over this time -.-
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That's not cool! I'll need to check what happened here, could you please PM me the DSL usernames that this happened on.
 
AfriGuy said:
Any chance you're able to check with an ISP trial account to see what the experience is like?
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Do you feel this is something that should be left for the client to deal with? I personally don't like handing my details out to everyone, who knows what third party they are selling it to.
 
NewBiks said:
Do you feel this is something that should be left for the client to deal with? I personally don't like handing my details out to everyone, who knows what third party they are selling it to.
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It's simply a process of elimination.
PM me your details and I'll get you in touch with our Critical Care team who can run through various tests and provide a test account from there.
 
AfriGuy said:
It's simply a process of elimination.
PM me your details and I'll get you in touch with our Critical Care team who can run through various tests and provide a test account from there.
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I am not trying to be rude or stubborn.

It's not that I can't go out and obtain a trial account, it's the fact that I have to obtain one. I'm having a problem on your network.
I won't be using the ISP where I got the trial account from, so the performance I may or may not receive from them is not important to me.

I will be looking for a trial account.
 
NewBiks said:
I am not trying to be rude or stubborn.

It's not that I can't go out and obtain a trial account, it's the fact that I have to obtain one. I'm having a problem on your network.
I won't be using the ISP where I got the trial account from, so the performance I may or may not receive from them is not important to me.

I will be looking for a trial account.
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I'm not sure I follow, I was under the impression you weren't keen on grabbing a trial account? This is why I suggested the Critical Care route to make things a bit easier.

Let me know how you'd like to proceed here.
 
I'm still having issues with Twitch on Afrihost. I have a 2mb line and it's buffering on low quality constantly. I switch ISP and its solid on medium, no buffering ever, even while browsing the web. I wanted to cancel my 100gb capped before the end of the month but was unaware of the 25th of the month thing. Sad face. :(
 
GTtronics said:
I'm still having issues with Twitch on Afrihost. I have a 2mb line and it's buffering on low quality constantly. I switch ISP and its solid on medium, no buffering ever, even while browsing the web. I wanted to cancel my 100gb capped before the end of the month but was unaware of the 25th of the month thing. Sad face. :(
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Sorry to hear about the issues here :(
Twitch is always a bit of a tough one to crack. Have you run any troubleshooting with our team to determine the cause of the poor experience when using your Afrihost account?
 
AfriGuy said:
Sorry to hear about the issues here :(
Twitch is always a bit of a tough one to crack. Have you run any troubleshooting with our team to determine the cause of the poor experience when using your Afrihost account?
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Not yet no. Not sure what I could do my side if it's working flawlessly with another ISP. Was planing to switch ISP until twitch works properly with you guys, then I'll stay.
 
GTtronics said:
Not yet no. Not sure what I could do my side if it's working flawlessly with another ISP. Was planing to switch ISP until twitch works properly with you guys, then I'll stay.
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Always good to run through some tests to see if anything could be causing this :)
Shoot me a PM with your DSL username and I'll see if I can spot anything.
 
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