Afrihost New Network Feedback - Part 2

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Definitely something up with Afrihost and Twitch of late.... im on a capped 10 meg line and i can ONLY watch in low quality.
Switch to Webafrica free 1 gig account, can even watch in Source Quality. That right there shows its on your end guys...
 
Gh0ster said:
Definitely something up with Afrihost and Twitch of late.... im on a capped 10 meg line and i can ONLY watch in low quality.
Switch to Webafrica free 1 gig account, can even watch in Source Quality. That right there shows its on your end guys...
Click to expand...

Hhmmm, I'll need to confirm with our NOC team if there are any trends around Twitch. Not personally aware of any at this stage.
How's your throughput looking to Twitch?
 
NewBiks said:
I am not trying to be rude or stubborn.

It's not that I can't go out and obtain a trial account, it's the fact that I have to obtain one. I'm having a problem on your network.
I won't be using the ISP where I got the trial account from, so the performance I may or may not receive from them is not important to me.

I will be looking for a trial account.
Click to expand...

One should always keep trial accounts for testing purposes. If Crystal Web trial doesn't work, then nothing will IMHO.
 
Afrihost: Slow downloads on the PS4, poor twitch streaming, packet loss in the Battlefield 1 beta.

Every other trial account (Web Africa, Axxess, Vox, Crystal Web): Fast downloads, normal twitch streaming, no packet loss whatsoever.

Can someone explain to me what's going on? At this rate September will be my last month with Afrihost.
 
Lishen23 said:
Afrihost: Slow downloads on the PS4, poor twitch streaming, packet loss in the Battlefield 1 beta.

Every other trial account (Web Africa, Axxess, Vox, Crystal Web): Fast downloads, normal twitch streaming, no packet loss whatsoever.

Can someone explain to me what's going on? At this rate September will be my last month with Afrihost.
Click to expand...

Sorry to hear about the issues here :(
Any test results that I can take a look at to see where the issues are coming in?
 
Guys, come on. This BS ping again? Friend and I in Durban both having the same issue.

Ping to EU should be 200, not 350.

Code: 
Target Name: 185.60.112.157
         IP: 185.60.112.157
  Date/Time: 2016/08/31 7:36:47 PM - 2016/08/31 7:46:47 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    42    0    0.79    1.82    1.11  home.gateway.home.gateway [192.168.1.254]
  2    41  100       0       0       0   [-]
  3    42    0    6.95   23.74    8.28  dbn-up2.ip.adsl.co.za [169.1.5.174]
  4    42    0    6.58   20.55    8.00  dbn-in1.ip.adsl.co.za [169.1.5.204]
  5    42    0    7.01   12.15    7.87  41.162.84.192 [41.162.84.192]
  6    42    0   15.10   17.13   15.90  172.18.1.162 [172.18.1.162]
  7    39   72  157.74  207.10  183.80  if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
  8    42    2  330.39  394.21  362.64  if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
  9    42    2  332.97  419.58  364.96  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
 10    42    0  321.57  376.46  352.72  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
 11    42    0  319.03  378.63  352.50  if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
 12    42    2  318.14  376.85  352.14  if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
 13    42    2  320.60  374.16  352.08  if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
 14    42   12  321.54  378.23  351.06  if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
 15    42    2  321.97  376.77  351.16  if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
 16    42    0  325.79  378.44  351.69  if-ae-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
 17    42    2  320.25  377.10  352.69  80.231.153.66 [80.231.153.66]
 18    41  100       0       0       0  185.60.112.157 [185.60.112.157]
 
Vorastra said:
Guys, come on. This BS ping again? Friend and I in Durban both having the same issue.

Ping to EU should be 200, not 350.

Code: 
Target Name: 185.60.112.157
         IP: 185.60.112.157
  Date/Time: 2016/08/31 7:36:47 PM - 2016/08/31 7:46:47 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    42    0    0.79    1.82    1.11  home.gateway.home.gateway [192.168.1.254]
  2    41  100       0       0       0   [-]
  3    42    0    6.95   23.74    8.28  dbn-up2.ip.adsl.co.za [169.1.5.174]
  4    42    0    6.58   20.55    8.00  dbn-in1.ip.adsl.co.za [169.1.5.204]
  5    42    0    7.01   12.15    7.87  41.162.84.192 [41.162.84.192]
  6    42    0   15.10   17.13   15.90  172.18.1.162 [172.18.1.162]
  7    39   72  157.74  207.10  183.80  if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
  8    42    2  330.39  394.21  362.64  if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
  9    42    2  332.97  419.58  364.96  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
 10    42    0  321.57  376.46  352.72  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
 11    42    0  319.03  378.63  352.50  if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
 12    42    2  318.14  376.85  352.14  if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
 13    42    2  320.60  374.16  352.08  if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
 14    42   12  321.54  378.23  351.06  if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
 15    42    2  321.97  376.77  351.16  if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
 16    42    0  325.79  378.44  351.69  if-ae-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
 17    42    2  320.25  377.10  352.69  80.231.153.66 [80.231.153.66]
 18    41  100       0       0       0  185.60.112.157 [185.60.112.157]
Click to expand...

Not looking good at all :(
Is your local latency OK?
 
I have this problem again too. Just started now at 7:30pm.
The ping to any international IP is really high.


Tracing route to [173.252.90.132]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 11 ms 11 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 11 ms 11 ms 12 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 11 ms 13 ms 11 ms 41.162.84.192
6 21 ms 21 ms 21 ms 172.18.1.162
7 204 ms 198 ms 210 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 360 ms 374 ms 372 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
9 375 ms 395 ms 386 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 362 ms 363 ms 367 ms if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
11 363 ms 373 ms 366 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 361 ms 347 ms 394 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 361 ms 368 ms 358 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
14 356 ms 355 ms 341 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
15 364 ms 357 ms 359 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 367 ms 371 ms 370 ms 80.231.62.2
17 372 ms 364 ms 375 ms ae11.mpr2.lhr2.uk.zip.zayo.com [64.125.30.52]
18 413 ms 432 ms 441 ms ae27.cs1.lhr11.uk.eth.zayo.com [64.125.30.236]
19 436 ms 443 ms 443 ms ae5.cs1.lga5.us.eth.zayo.com [64.125.29.126]
20 429 ms 434 ms 415 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
21 434 ms 435 ms 425 ms ae2.er3.lga5.us.zip.zayo.com [64.125.31.214]
22 434 ms 424 ms 437 ms 128.177.165.234.IPYX-100687-870-ZYO.zip.zayo.com [128.177.165.234]
23 463 ms 472 ms 467 ms be8.bb02.ewr2.tfbnw.net [157.240.33.34]
24 494 ms 457 ms 461 ms ae42.bb04.iad3.tfbnw.net [157.240.33.23]
25 492 ms 477 ms 485 ms ae12.bb04.atn1.tfbnw.net [74.119.76.126]
26 457 ms 450 ms 469 ms ae3.dr07.atn1.tfbnw.net [74.119.76.101]
 
isabelladol said:
I have this problem again too. Just started now at 7:30pm.
The ping to any international IP is really high.


-snip
Click to expand...

Thanks for posting the results :)
Looks you're in KZN too - I'll have our team check this out further. Seeing too many reports from the same region :(
 
AfriGuy said:
Sorry to hear about the issues here :(
Any test results that I can take a look at to see where the issues are coming in?
Click to expand...

What do you need? trace routes on Afrihost and other ISPs look somewhat identical in terms of ping. The issue is when I start a stream, the stream doesn't work above low.

When I'm in a game, I'm getting packet loss on afrihost.

When I download something on psn it goes at 4mbps instead of the 18mbps that it should, other ISPs don't have this issue in all cases, so the conclusion I've came to is it's afrihost that is the problem.
 
From Amanzimtoti (also in KZN) ping spikes around the 380 - 400 mark to internationals. This is really starting to unsettle me. Different night, same issues. IP is for diablo 3 - Blizzard EU Server

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms 1 ms 4 ms 10.0.0.2
2 * * * Request timed out.
3 26 ms 25 ms 24 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 24 ms 26 ms 27 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 25 ms 30 ms 29 ms 41.162.84.192
6 38 ms 37 ms 40 ms 172.18.1.162
7 223 ms * * if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 392 ms 411 ms 415 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
9 399 ms 398 ms 402 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 364 ms 395 ms 473 ms if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
11 417 ms 437 ms 403 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
12 389 ms 419 ms 446 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
13 411 ms 387 ms 396 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
14 * 405 ms 401 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
15 383 ms 467 ms 408 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
16 625 ms 796 ms 461 ms if-ae-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
17 374 ms 382 ms * 80.231.153.66
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Last edited:
Samildanach said:
From Amanzimtoti (also in KZN) ping spikes around the 380 - 400 mark to internationals. This is really starting to unsettle me. Different night, same issues. IP is for diablo 3 - Blizzard EU Server

-snip
Click to expand...

Thanks for confirming, our NOC team are running some tests.
 
Lishen23 said:
What do you need? trace routes on Afrihost and other ISPs look somewhat identical in terms of ping. The issue is when I start a stream, the stream doesn't work above low.

When I'm in a game, I'm getting packet loss on afrihost.

When I download something on psn it goes at 4mbps instead of the 18mbps that it should, other ISPs don't have this issue in all cases, so the conclusion I've came to is it's afrihost that is the problem.
Click to expand...

A traceroute to a local and international destination should do - this should help our NOC team pin-point an issue.
 
Yeah i was very apprehensive when they said the KZN issues have been solved, so im not at all surprised.
 
AfriGuy said:
A traceroute to a local and international destination should do - this should help our NOC team pin-point an issue.
Click to expand...

Local

C:\Users\Lishen>tracert www.news24.co.za

Tracing route to x.24.com [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 28 ms 30 ms 27 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 29 ms 27 ms 38 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 30 ms 26 ms 27 ms optinet.ixp.durban [196.10.141.75]
6 113 ms 114 ms 113 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
7 66 ms 65 ms 70 ms te0-0-0-0.vic-p-1.optinet.net [197.84.4.38]
8 59 ms 63 ms 58 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
9 58 ms 59 ms 57 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
10 55 ms 61 ms 55 ms 196.28.178.66
11 56 ms 56 ms 55 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
12 56 ms 55 ms 55 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 60 ms 59 ms 59 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 71 ms 68 ms 65 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International

C:\Users\Lishen>tracert www.twitch.tv

Tracing route to ssl.cdn.twitch.tv.c.footprint.net [8.253.13.173]
over a maximum of 30 hops:

1 2 ms 1 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 31 ms 27 ms 29 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 31 ms 28 ms 46 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 31 ms 29 ms 31 ms 41.162.84.192
6 35 ms 35 ms 36 ms 172.18.1.162
7 227 ms 223 ms 226 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 399 ms 398 ms 392 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 380 ms 379 ms 376 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
10 392 ms 393 ms 393 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 392 ms 371 ms 387 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 384 ms 387 ms 391 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 393 ms 397 ms 391 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
14 394 ms 384 ms 372 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 381 ms 367 ms 367 ms 195.219.83.102
16 * * * Request timed out.
17 386 ms 384 ms 383 ms 8.253.13.173
 
Quick update on this guys, we're investigating a KZN specific, potential issue to the EU.
I'll have updates posted as soon as they're made available.
 
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