Afrihost New Network Feedback - Part 2

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Afrihost Midnight Buffet, All you can eat Data. "Why worry about being Data Hungry, with Midnight Buffet, you will always be satisfied" :D

Genius :D
 
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AfriGuy said:
Should be OK in that case.
Is your router doing any DNS forwarding/ caching?
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It is, but only up till the TTL value from the response received from the upstream DNS. This hasn't been a problem before. I've just disabled it and I'll see if this makes a difference. It works 100% during the day, though - the problem only started at about 8PM each night - about the same time as what I saw several other people reported problems starting, so I doubt it's on my side.
 
juanvh said:
It is, but only up till the TTL value from the response received from the upstream DNS. This hasn't been a problem before. I've just disabled it and I'll see if this makes a difference. It works 100% during the day, though - the problem only started at about 8PM each night - about the same time as what I saw several other people reported problems starting, so I doubt it's on my side.
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Thats strange then. With free time between midnight at 6pm, one would have assumed that most people would do most of their things during those times. I know that sounds strange, because most people get home from work around 5 or 6pm, so it might be busier.

what are your general stats looking like? hows browsing, and so on?
 
Icemanbrfc said:
Thats strange then. With free time between midnight at 6pm, one would have assumed that most people would do most of their things during those times. I know that sounds strange, because most people get home from work around 5 or 6pm, so it might be busier.

what are your general stats looking like? hows browsing, and so on?
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Browsing is fine. The only issue is Youtube - every other site worked. I even tried starting a download and it maxed my line using only a single running thread. Honestly, I'm not too worried about this, since I have an easy workaround - I just mentioned the issue since other people also reported problems starting at 8PM in case it helps anyone when trying to diagnose.
 
juanvh said:
Browsing is fine. The only issue is Youtube - every other site worked. I even tried starting a download and it maxed my line using only a single running thread. Honestly, I'm not too worried about this, since I have an easy workaround - I just mentioned the issue since other people also reported problems starting at 8PM in case it helps anyone when trying to diagnose.
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This sounds like an isolated issue though, most YouTube queries we've seen have been caching related.
 
Hi, I changed my DSL Access password at 12.20 on clientzone until now it didn't disconnect :(. Why?
 
I just wanted to inquire something. What is essentially the difference between capped and business uncapped other than the one obviously having a set cap?

I noticed when I do 2 updates (same time) through App Store on business uncapped, both run fast but through the capped account, until 1 update is finished, the other will be slow.
 
moedawood said:
Hi, I changed my DSL Access password at 12.20 on clientzone until now it didn't disconnect :(. Why?
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RADIUS won't always drop your connection, it'll only review your password again when you try and make a new authentication.
 
moedawood said:
I just wanted to inquire something. What is essentially the difference between capped and business uncapped other than the one obviously having a set cap?

I noticed when I do 2 updates (same time) through App Store on business uncapped, both run fast but through the capped account, until 1 update is finished, the other will be slow.
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Business Uncapped is more suited to Business, there's optional shaping you can implement via ClientZone as well as the option to use a static IP.
 
5636419891.png


4Mbs Afrihost Capped, JHB North
 
jmacc said:
Can someone from Afrihost please explain why you shape Windows Update and Apple App Store traffic on a capped account. Your website clearly states that capped accounts are not shaped. I have been trying to patch a handful of devices today and it has been an absolute nightmare! If I manually download the Windows updates, the http download via browser runs at full line speed. The Afrihost website reflects the network status as "running like a bomb" yet the service is unusable.
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Today a gentleman by the name of Oscar called me and all I can say is - WOW what a difference. Professional, articulate, no nonsense, customer driven. We've been with Afrihost for many years and I have never experienced this level of service from an Afrihost representative. There was no excuses, no irrelevant test requests and no BS. This guy had one mission - solve the problem. He did in 5 hours what many others could not do in two months.
Our account was incorrectly mapped and it was subject to shaping. When Oscar called me back I was under the impression that we'll first have to do some tests. There was none of that. I updated a Windows computer and for the first time, the updates downloaded at full line speed. Thank you so much Oscar - you, my friend may not be famous but you are a Legend in my book!
 
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