Afrihost New Network Feedback - Part 2

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My Uncapped 10Mbps is not dialing from my Mikrotik today seems Username/Password invalid but coped the details from my afrihost clientzone something weird going on =/
 
willsotaku said:
My Uncapped 10Mbps is not dialing from my Mikrotik today seems Username/Password invalid but coped the details from my afrihost clientzone something weird going on =/
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Doh!
Shoot me a PM with your DSL username and I'll take a look at the logs :)
 
AfriGuy said:
Excellent :D
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Btw who runs your data must fall campaign. :( how can my poems not be creative to win mobile data :D i bet its Genie running things. He probably thinks AfriMystery.. Oh wait, AfriMystery cant take part in this give away. No staff can enter :D
 
Icemanbrfc said:
Btw who runs your data must fall campaign. :( how can my poems not be creative to win mobile data :D i bet its Genie running things. He probably thinks AfriMystery.. Oh wait, AfriMystery cant take part in this give away. No staff can enter :D
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SkyNet runs it, it's a new bot we're trying out.
Nothing bad will happen :p
 
AfriGuy said:
SkyNet runs it, it's a new bot we're trying out.
Nothing bad will happen :p
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:D well they just tweeted Game Of Thrones as the greatest. I was shocked. Do they know of Rick Grimes and the Walking Dead crew... Returning soon, and Negan is ready ;)
 
AfriGuy said:
If that's the way you feel then I'm afraid we can no longer continue to engage with you.
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Not cool. There are clearly problems on your network, and you are just brushing him off?
I personally got tired of trying to diagnose the Afrihost network for Afrihost. Nothing ever comes of the tests and complaints posted here. There is no point in posting here except for the time wasted doing so. Would Afrihost kindly fix their network please, it is not like the service is free. We pay for it.
 
Hummercellc said:
Not cool. There are clearly problems on your network, and you are just brushing him off?
I personally got tired of trying to diagnose the Afrihost network for Afrihost. Nothing ever comes of the tests and complaints posted here. There is no point in posting here except for the time wasted doing so. Would Afrihost kindly fix their network please, it is not like the service is free. We pay for it.
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I'm happy to discuss this via PM.
 
electrofreeze said:
afriguy like we said before we are not here to send tests and test your equipment we are paying for a service and we want that service we are paying for
when the service don't work we will post and it is your job to sort it out and fix the problems
i can also quote your posts from last year when your Internet service was up to crap and all the posts from you saying there is nothing wrong and in the meantime you knew there was problems
so please don't take everybody as a fool and do your job properly and stop denying when you have problems on your network
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AfriGuy said:
If that's the way you feel then I'm afraid we can no longer continue to engage with you.
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And if anyone wants to know why Afrihost will never get the opportunity to provide bandwidth to me again, here's the answer.

Frustrated user with a bad experience.... "lalalalalala we're not listening"

Users don't want to do incessant trace routes and pings and speedtests.

And he's absolutely right about you guys claiming everything was fine when in fact you had severe IPC constraints. Historically, it's been an Afrihost problem. Why should anyone believe it's not an Afrihost problem now? The onus is on you guys to prove that you're running a reliable, well specced network. The people paying for the service should not have to prove to you that it's not your problem....
 
Sinbad said:
And if anyone wants to know why Afrihost will never get the opportunity to provide bandwidth to me again, here's the answer.

Frustrated user with a bad experience.... "lalalalalala we're not listening"

Users don't want to do incessant trace routes and pings and speedtests.

And he's absolutely right about you guys claiming everything was fine when in fact you had severe IPC constraints. Historically, it's been an Afrihost problem. Why should anyone believe it's not an Afrihost problem now? The onus is on you guys to prove that you're running a reliable, well specced network. The people paying for the service should not have to prove to you that it's not your problem....
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I'm happy to debate this with you via PM.
This thread isn't designed for debate, but for Afrihost feedback.
 
Hummercellc said:
Not cool. There are clearly problems on your network, and you are just brushing him off?
I personally got tired of trying to diagnose the Afrihost network for Afrihost. Nothing ever comes of the tests and complaints posted here. There is no point in posting here except for the time wasted doing so. Would Afrihost kindly fix their network please, it is not like the service is free. We pay for it.
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Its not about brushing people off, but not at one point has any of the reps taken anybody for fools. The poster while understandably frustrated by things, has indicated that the reps or AG has taken him for a fool. A little respect goes a long way, even in times when things are not going great. Again, the reps have been nothing but respectful from what i can see, but they are human, and can only take so much, before they break.

In saying all that, i didnt see anything wrong on my side, apart from the usual Telkom issues. So im a bit surprised to see so many people indicating a problem. Either its working for everybody, or its not working for anybody. Very strange situation for an isp to be in, when half is working, and the other side not working
 
AfriGenie said:
Wow... That's not a great experience. Which DNS servers were you using if you don't mind me asking? You shouldn't have been seeing any buffering on Youtube or Netflix with a 20Mbps line.
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Modem set to get DNS from provider - so whatever you are sending me.

Like I said its not bad - only buffers occasionally on HD streams - its just not as good as my uncapped account. Same with NetFlix - not terrible just not as good. Quality occasionally drops to SD and streams don't start immediately.

I'm sure if cost is your primary concern this is a good deal. Can't really complain for the price.

Personally nowadays I'd rather pay a premium for the best. Ever considered budget/premium accounts? Serve both segments of the market?
 
lestoran said:
Modem set to get DNS from provider - so whatever you are sending me.

Like I said its not bad - only buffers occasionally on HD streams - its just not as good as my uncapped account. Same with NetFlix - not terrible just not as good. Quality occasionally drops to SD and streams don't start immediately.

I'm sure if cost is your primary concern this is a good deal. Can't really complain for the price.

Personally nowadays I'd rather pay a premium for the best. Ever considered budget/premium accounts? Serve both segments of the market?
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Happy to take a look at some tests, the Capped accounts should provide you with an unshaped experience.
Keen to run through some tests so we can see if the experience can be improved at all?
 
Sinbad said:
And if anyone wants to know why Afrihost will never get the opportunity to provide bandwidth to me again, here's the answer.

Frustrated user with a bad experience.... "lalalalalala we're not listening"

Users don't want to do incessant trace routes and pings and speedtests.

And he's absolutely right about you guys claiming everything was fine when in fact you had severe IPC constraints. Historically, it's been an Afrihost problem. Why should anyone believe it's not an Afrihost problem now? The onus is on you guys to prove that you're running a reliable, well specced network. The people paying for the service should not have to prove to you that it's not your problem....
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+1

And it's not only the reps, it's the attitude of the entire company.
 
AfriGuy said:
I'm happy to debate this with you via PM.
This thread isn't designed for debate, but for Afrihost feedback.
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This IS AfriHost feedback.

I think everyone should just start sending AfriHost invoices for time spent troubleshooting YOUR network. We don't pay for ADSL so we can be network technicians for you. And now when called out on it you want to cry foul and take it to PM where the public can't see it?

I am so happy that we canceled. You are not a real ISP. My advice to everyone else having issues? Move to a better ISP. AfriHost is, and has always been, a mickey mouse ISP. Sad to see that in 2016 nothing has changed.
 
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savage said:
+1

And it's not only the reps, it's the attitude of the entire company.
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Was a client of AH for 5 years - not at present

Just reading through this thread to see if it is worth coming back for the 3rd time

Wow! Nothing has changed - reps with attitude spewing bs info about the state of their network
 
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