Is afrihost not communicating with critical care
This was i getting this morning after i send trace to them on the weekend
The answer was no problem on Afrihost on the Weekend
Good day Thorsten
I hope you are well
I've once again checked with the network team, performed tests and I'm afraid we're still unable to reproduce the same results you are providing.
We have been communicating back and forth regarding this issue for months without resolution. Almost every time we are unable to reproduce the reported latency or poor downloads. In the rare cases that we have, we have corrected it on our end which seems to resolve your problem for a day or two. Now I understand that this is very frustrating and time consuming, however as explained before, we will gladly fix the issue if we can identify the issue. I'm sorry to say that we have not been able to identify the cause of your problem as all our testing has yielded acceptable results.
How do we move forward from here?
We are unable to assist you with this problem and will understand if you choose to move to another provider as a result thereof. Should you choose to move to another provider, I will credit your account pro-rata for the remainder of the month however still keep the service active for the remainder of the month. Kindly advise how you would like to proceed.
I hope this information serves you well, have a great day and please let me know if I can help with anything else
Warm regards,
Gary - Critical Care Crew
Afrihost - Pure Internet Joy!