Afrihost New Network Feedback - Part 2

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Would you be able to post a traceroute to one of those servers?
No prob mate, as follows:

Diablo 3 - EU Server 1:
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 18 ms 18 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 19 ms 19 ms 19 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 20 ms 19 ms 18 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 27 ms 26 ms 26 ms 41.164.52.40
7 26 ms 26 ms 25 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 258 ms 266 ms 265 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 176 ms 176 ms 176 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
10 180 ms 180 ms 179 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
11 265 ms 265 ms 254 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
12 253 ms 247 ms 258 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
13 265 ms * 270 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
14 174 ms 174 ms 174 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
15 176 ms 176 ms 176 ms 80.231.153.66
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Diablo 3 EU Server 2:
Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 27 ms 26 ms 25 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 113 ms 110 ms 113 ms cpt-rx1.ip.adsl.co.za [169.1.5.94]
5 31 ms 30 ms 35 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 34 ms 34 ms 34 ms 41.164.52.40
7 34 ms 33 ms 34 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 264 ms 293 ms * if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 185 ms 184 ms 184 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
10 193 ms 191 ms 266 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
11 198 ms 187 ms 188 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
12 265 ms * 263 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
13 263 ms 269 ms 265 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
14 270 ms 270 ms 281 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
15 183 ms 181 ms 182 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
16 184 ms 184 ms 183 ms 80.231.153.66
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

League of Legends - EU West Server 1:
Tracing route to 185.40.65.1 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 20 ms 18 ms 19 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 20 ms 19 ms 20 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 19 ms 19 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 26 ms 27 ms 26 ms 41.164.52.40
7 87 ms 76 ms 85 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 238 ms 225 ms 223 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
9 177 ms 174 ms 173 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 167 ms 167 ms 167 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 256 ms 260 ms 251 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 248 ms * 258 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 239 ms 247 ms 256 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 181 ms 180 ms 181 ms 195.219.83.102
15 * * * Request timed out.
16 * 416 ms 643 ms 213.19.195.234
17 * * * Request timed out.
18 286 ms 285 ms 285 ms 104.160.141.103
19 270 ms 271 ms 269 ms 104.160.141.105
20 371 ms 354 ms 366 ms 185.40.65.1

Trace complete.

League of Legends - EU West Server 2:
Tracing route to 162.249.72.1 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 27 ms 26 ms 26 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 27 ms 26 ms 26 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 27 ms 28 ms 27 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 34 ms 34 ms 34 ms 41.164.52.40
7 50 ms 45 ms 42 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 271 ms 278 ms 279 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 251 ms 244 ms 241 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
10 182 ms 181 ms 181 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 175 ms 175 ms 176 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 233 ms 233 ms 246 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 252 ms 256 ms 256 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 262 ms 265 ms 268 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 188 ms 188 ms 188 ms 195.219.83.102
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Oops! An Error Occurred
Transaction amount more than current limit allows

Is there really a cap limit on a prepaid / pay as you go account now? if so, that's pretty retarded.
 
Last edited:
Tracing route to 104.160.141.3 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 87 ms 86 ms 86 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 46 ms 43 ms 44 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 45 ms 44 ms 44 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 43 ms 48 ms 42 ms 41.164.52.40
7 44 ms 44 ms 45 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 195 ms 192 ms 192 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
9 234 ms 235 ms 239 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 202 ms 198 ms 198 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 192 ms 195 ms 195 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 196 ms 196 ms 199 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 198 ms 196 ms 195 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 213 ms 202 ms 200 ms 195.219.83.102
15 * * * Request timed out.
16 * * * Request timed out.
17 302 ms 296 ms 301 ms 104.160.141.3

Trace complete.

and then this...



And this isn't unique to me, other friends on Afrihost are having the same issues as I am. C'mon guys really...
 
Tracing route to 104.160.141.3 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 87 ms 86 ms 86 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 46 ms 43 ms 44 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 45 ms 44 ms 44 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 43 ms 48 ms 42 ms 41.164.52.40
7 44 ms 44 ms 45 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 195 ms 192 ms 192 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
9 234 ms 235 ms 239 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 202 ms 198 ms 198 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 192 ms 195 ms 195 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 196 ms 196 ms 199 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 198 ms 196 ms 195 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 213 ms 202 ms 200 ms 195.219.83.102
15 * * * Request timed out.
16 * * * Request timed out.
17 302 ms 296 ms 301 ms 104.160.141.3

Trace complete.

and then this...



And this isn't unique to me, other friends on Afrihost are having the same issues as I am. C'mon guys really...
I am seeing over 300ms to Germany, normally hovers around 190ms...
 
A lot of ppl mostly in CPT and DBN go through this pretty much every single night... Welcome to Afriland, it's been an ongoing issue for weeks already, if not months.
 
Why is a speedtest done through Webafrica's server on Ookla showing high latency?

Webafrica server:

IMG_1616.PNG

Mweb server:

IMG_1617.PNG

Telkom Internet server:

IMG_1618.PNG

Latency is always at 60ms through webafrica's server and it's hosted in Durban
 
Our LiveChat Team appears to be online at the moment. Are you getting an error message when you request a new chat session?

Which DNS servers are you using at the moment?

How is your streaming performance? Are you seeing any other services that are running slowly on your connection?
The online chat team shows online, but as soon as you try to connect to them , it goes to offline .
 
Oops! An Error Occurred
Transaction amount more than current limit allows

Is there really a cap limit on a prepaid / pay as you go account now? if so, that's pretty retarded.

We do have some auto limits to try to ensure that our clients don't spend more than they planned, but those should be customisable in ClientZone. This should only be for airtime though. Have you topped up to the same value as your monthly limit?
 
Tracing route to 104.160.141.3 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 87 ms 86 ms 86 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 46 ms 43 ms 44 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 45 ms 44 ms 44 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 43 ms 48 ms 42 ms 41.164.52.40
7 44 ms 44 ms 45 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 195 ms 192 ms 192 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
9 234 ms 235 ms 239 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 202 ms 198 ms 198 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 192 ms 195 ms 195 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 196 ms 196 ms 199 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 198 ms 196 ms 195 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 213 ms 202 ms 200 ms 195.219.83.102
15 * * * Request timed out.
16 * * * Request timed out.
17 302 ms 296 ms 301 ms 104.160.141.3

Trace complete.

and then this...



And this isn't unique to me, other friends on Afrihost are having the same issues as I am. C'mon guys really...

Definitely not looking great there, we usually expect well below 200ms to EU. Will check in with the team :(
 
View attachment 402426

Just wanted to inquire if the latency to LA is normal?

LA is on the West Coast, which means it's pretty much the furthest that a data packet can travel. Because the states is so huge, it also usually means that traffic could travel via multiple peering networks to reach the destination. Generally speaking, that would be an average ping, though we'd like to see pings below 300ms wherever we can.
 
No prob mate, as follows:

Diablo 3 - EU Server 1:
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 18 ms 18 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 19 ms 19 ms 19 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 20 ms 19 ms 18 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 27 ms 26 ms 26 ms 41.164.52.40
7 26 ms 26 ms 25 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 258 ms 266 ms 265 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 176 ms 176 ms 176 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
10 180 ms 180 ms 179 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
11 265 ms 265 ms 254 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
12 253 ms 247 ms 258 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
13 265 ms * 270 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
14 174 ms 174 ms 174 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
15 176 ms 176 ms 176 ms 80.231.153.66
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Diablo 3 EU Server 2:
Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 27 ms 26 ms 25 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 113 ms 110 ms 113 ms cpt-rx1.ip.adsl.co.za [169.1.5.94]
5 31 ms 30 ms 35 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 34 ms 34 ms 34 ms 41.164.52.40
7 34 ms 33 ms 34 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 264 ms 293 ms * if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 185 ms 184 ms 184 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
10 193 ms 191 ms 266 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
11 198 ms 187 ms 188 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
12 265 ms * 263 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
13 263 ms 269 ms 265 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
14 270 ms 270 ms 281 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
15 183 ms 181 ms 182 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
16 184 ms 184 ms 183 ms 80.231.153.66
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

League of Legends - EU West Server 1:
Tracing route to 185.40.65.1 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 20 ms 18 ms 19 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 20 ms 19 ms 20 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 19 ms 19 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 26 ms 27 ms 26 ms 41.164.52.40
7 87 ms 76 ms 85 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 238 ms 225 ms 223 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
9 177 ms 174 ms 173 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 167 ms 167 ms 167 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 256 ms 260 ms 251 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 248 ms * 258 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 239 ms 247 ms 256 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 181 ms 180 ms 181 ms 195.219.83.102
15 * * * Request timed out.
16 * 416 ms 643 ms 213.19.195.234
17 * * * Request timed out.
18 286 ms 285 ms 285 ms 104.160.141.103
19 270 ms 271 ms 269 ms 104.160.141.105
20 371 ms 354 ms 366 ms 185.40.65.1

Trace complete.

League of Legends - EU West Server 2:
Tracing route to 162.249.72.1 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 27 ms 26 ms 26 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 27 ms 26 ms 26 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 27 ms 28 ms 27 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 34 ms 34 ms 34 ms 41.164.52.40
7 50 ms 45 ms 42 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 271 ms 278 ms 279 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 251 ms 244 ms 241 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
10 182 ms 181 ms 181 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 175 ms 175 ms 176 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 233 ms 233 ms 246 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 252 ms 256 ms 256 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 262 ms 265 ms 268 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 188 ms 188 ms 188 ms 195.219.83.102
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Definitely not looking good here. I have reported to the network team to look into this :(
 
The guys should be online now. Can you let me know if you're still seeing problems here?
Not really needed by me now, but this is what i experienced the last time i tried it. But will let you know if it does the same :)
 
We do have some auto limits to try to ensure that our clients don't spend more than they planned, but those should be customisable in ClientZone. This should only be for airtime though. Have you topped up to the same value as your monthly limit?

Customizable? where about? i have no set limit it depends on howmuch bandwidth i need at any given time, hence me using a top up account... it fluxuates, how long will my account be locked now? & please give an option to remove this autolimit, the idea of a payas you go is so you can pay as you go?
 
Last edited:
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