Afrihost New Network Feedback - Part 2

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AfriGenie said:
If you're not having a great experience then we definitely need to look into it and find out what's happening to cause it! :(
Click to expand...

Great!

Feel free to look at the HUNDREDS of traceroutes I've already provided in this thread. Perhaps now is a good time to stop ignoring them, and to start responding to them yes.
 
Originally Posted by BRANDON69
I think what what afrihost should have done is added free time data and unshaped priority including double data to it afrihost plus addon it would made things more simpler.

For example take for instance starting at 100gb going for R99 and then add afrihost plus and it becomes unshaped and double data with now total 200gb and 18 hours of free data you then pay R199pm

AfriGenie said:
That's one way we could have gone.

At the end of the day it's about providing our Clients with the product that they want to use. Plus+ is awesome but's a way to add additional value. :)
Click to expand...

I see alot of people confused about the new products and angry in the comments section.

Well AfriGenie give Gian the heads up if he want to save Afrihost implement the solution as my previous comment.
 
AfriGenie said:
:(

Oh crickey! I'm sure your DSL Line issue will be resolved ASAP!
Click to expand...

And just like that it seems it has been resolved...

588874477.png

Download is back to my previous experience... upload is slow (as always). But heck! at least You Tube isn't buffering any :)
 
BRANDON69 said:
I see alot of people confused about the new products and angry in the comments section.

Well AfriGenie give Gian the heads up if he want to save Afrihost implement the solution as my previous comment.
Click to expand...

If he wanted to simplify the product he could have just declared that Double data will not continue into 2017.

Then he could have then offered a new package, Shaped Double Data, in January to great fanfare and bee seen as innovative again.

Instead he has sown confusion in the market just at the time that is least convenient for most people and Afrihost has shot itself in the foot once more.
 
So now how much will it be per month for 400GB priority boosted unshaped capped account bundle (including dsl line)?
 
For anyone who is interested.

Reply from AH support:
"For a 400GB Capped DSL Priority Boosted Package you are looking at paying R799 /pm for the data package alone."

So dsl line rental is extra now.
 
AH manages my dsl line. Can someone tell me how to move my dsl line away from AH so that I am not strapped down?

EDIT: Another question: If I don't want the isp managing the line - what do I do?
 
Last edited:
another evening of packet loss
5df4594a7dba641ed338d40a4c00d7e2.jpg
 
A side note - it has now gone from R699 for a 400GB unshaped capped bundle to R799 for just unshaped capped data. That is a R100 increase + the dsl line is now separate. Well done. AH - you could've just cancelled free time and double data.
 
Last edited:
kohlhtor said:
Speedtest to Frankfurt
http://www.speedtest.net/result/5879516513.png
Click to expand...

Agreed.
5879544349.png

So according to you, capped packages are currently unshaped, correct?
Then why bother paying the premium for the "priority" unshaped capped accounts if I can't even get a stable 200ms ping in the evening that I'm supposed to have and my 8.6/0.72Mbps throughput that I am supposed to have on my 10 Mbps line.

"Unshaped", but if the network's broken, then what's the point as you stated. It's artificial shaping if you know that your network doesn't deliver and yet you still claim it's "unshaped".

Code: 
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=22ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms

EDIT:
Code: 
Tracing route to frankfurt.de [62.96.236.95]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ARCHER_D5 [192.168.0.1]
  2    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    24 ms    23 ms    22 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5    24 ms    23 ms    24 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  6    23 ms    24 ms    24 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    23 ms    24 ms    23 ms  41.164.52.40
  8    25 ms    24 ms    24 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  [color=red]9   234 ms   215 ms   228 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253][/color]
 10   147 ms   147 ms   146 ms  if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
 11   171 ms   171 ms   170 ms  if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
 12   171 ms   169 ms   170 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 13   176 ms   176 ms   177 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 14   175 ms   175 ms   175 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 15   179 ms   176 ms   177 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 16   217 ms   211 ms   213 ms  linx-ge7-0-oscar.lon.router.colt.net [195.66.224.49]
 17   188 ms   188 ms   189 ms  gi0-2-sar2.JPU.router.colt.net [212.74.84.39]
 18   263 ms   266 ms   249 ms  cpede_fra000990.ia.colt.net [62.96.176.218]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

https://db-ip.com/41.206.164.253
That 230ms ping trip is still within the city.
 
Last edited:
AfriNatic said:
Afrihost :) ,but lets first see what the pings to bras are like during the times when you are experiencing latency issues.
Click to expand...

so...to bras is fine but hop 3 and 4 is still terrible:

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 110 ms 107 ms 107 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 75 ms 75 ms 78 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 121 ms 89 ms 85 ms 41.164.52.40
6 60 ms 57 ms 54 ms 172.18.1.164
7 57 ms 61 ms 63 ms cloudflare.ixp.joburg [196.46.25.198]
8 85 ms 82 ms 87 ms 104.20.30.244

Trace complete.


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 26ms, Average = 22ms
 
Dianysis said:
So now how much will it be per month for 400GB priority boosted unshaped capped account bundle (including dsl line)?
Click to expand...

It will depend on your line speed, which I don't think you've mentioned here or in your PM. But it would be exactly what you were pay pre-Double Data if you are now on 400+400GB.

We are not increasing prices in any way for unshaped accounts (just no longer offering the free data)
 
Afriman - I have a capped bundle account with you guys and if I pause it, will the dsl line portion of it remain active? Or will that be paused too?
 
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