Afrihost New Network Feedback - Part 2

[Grant]

and not answer support mails

they haz noes internet - send a letter

 

[i.got~issues]

they haz noes internet - send a letter

:crylaugh:

 

[Kenny]

OK, compared to 9am, at least their DNS serves are pinging

 

[Icemanbrfc]

Same here, completely down.

 

[Davedes]

Turn the shaping system off...

 

[Icemanbrfc]

Turn the shaping system off...

It's not shaping

 

[Kenny]

Carbonite is working

---
Tracing route to carbonite.co.za [196.46.186.152]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 32 ms 25 ms 25 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
4 33 ms 25 ms 27 ms 169.1.5.128
5 24 ms 53 ms 24 ms 196.10.140.7
6 47 ms 62 ms 44 ms CORE.GP-ID-DCE-6.TO.GP-ID-MEC-1.AINX.P2P.10G.za.africainx.net [41.84.13.199]
7 44 ms 45 ms 45 ms 41.66.152.58
8 46 ms 45 ms 44 ms server.prophecy.co.za [196.46.186.152]

Trace complete.
---

 

[Johnatan56]

Everything still dead for me. 2.5 hours and still no fix for a major network outage.

 

[Chris333]

When is this going to be sorted out

 

[AfriMan]

Morning everyone.

We are definitely aware of the connectivity issues. At present it looks like an issue related to backhaul/routing in the South, and our engineers are busy sorting out an alternative workaround.

We hope to have everything back on track shortly.

Thank you for your patience - I know it couldn't happen on a worse day

 

[Kenny]

Morning everyone.

We are definitely aware of the connectivity issues. At present it looks like an issue related to backhaul/routing in the South, and our engineers are busy sorting out an alternative workaround.

We hope to have everything back on track shortly.

Thank you for your patience - I know it couldn't happen on a worse day

Good morning, any chance to explain why carbonite is working?

 

[Davedes]

Local traceroutes are working but international dead in the water.

 

[Kaito]

Morning everyone.

We are definitely aware of the connectivity issues. At present it looks like an issue related to backhaul/routing in the South, and our engineers are busy sorting out an alternative workaround.

We hope to have everything back on track shortly.

Thank you for your patience - I know it couldn't happen on a worse day

It's not the worse day. Lot of people are still sleeping and most of us don't have any critical work but I don't suppose you have an ETA by any chance ?

 

[AfriMan]

We've just confirmed that there is a fibre break on our backhaul, which is why mobile and DSL are affected. They are busy repairing the fibre, it seems like that will be faster than rerouting traffic at this stage, but we should have a contingency in place if it comes to that.

Hold tight, we should be back very shortly

 

[diepeterpan]

Morning everyone.

We are definitely aware of the connectivity issues. At present it looks like an issue related to backhaul/routing in the South, and our engineers are busy sorting out an alternative workaround.

We hope to have everything back on track shortly.

Thank you for your patience - I know it couldn't happen on a worse day

Happy new year AfriMan, ok, less Happy I suppose, thanks for update, a fairly accurate ETA would help, ASAP is not cutting it.

 

[Kaito]

We've just confirmed that there is a fibre break on our backhaul, which is why mobile and DSL are affected. They are busy repairing the fibre, it seems like that will be faster than rerouting traffic at this stage, but we should have a contingency in place if it comes to that.

Hold tight, we should be back very shortly

Great. On another note:
Happy New Year

 

[medicnick83]

Afrihost & Axxess down (though, as a Afrihost support tech told me, What happens to Afrihost, happens to Axxess because they are the same company - any truth to that?)

 

[Davedes]

Afrihost & Axxess down (though, as a Afrihost support tech told me, What happens to Afrihost, happens to Axxess because they are the same company - any truth to that?)

Correct

Same network, different companies but overall owned by Afrihost.

 

[Icemanbrfc]

We've just confirmed that there is a fibre break on our backhaul, which is why mobile and DSL are affected. They are busy repairing the fibre, it seems like that will be faster than rerouting traffic at this stage, but we should have a contingency in place if it comes to that.

Hold tight, we should be back very shortly

You are working on a Sunday :O

 

[lord-of-war]

Maybe Afrihost switch the new management system on

The new Shaping System!