jondo_h
Active Member
"We always do our absolute best to deliver the best products and services to our clients."
Unfortunately phrases like this are empty words when one suffers constant connection resets and outages. In fact, they're not just empty words, they're an insult to your customers. Rather just don't say it. Just say you're battling, you're overextended, and you're desperately trying to figure something out. Because that's what I see: desperation.
You might do your best, but your best has been terrible since the day you switched to the MTN network. That was your turning point. Since then everything has been downhill. Basically since then you've been terrible, and then you shot yourself in the foot by offering dirt cheap mobile data right around the time things seemed to have stabilised. I've evaded the worst of it because I had the foresight to go to a capped account, while uncapped accounts were savaged and brutalised on a daily basis. But now even capped accounts seem to be in the crosshairs.
I'm keeping my eyes open for a suitable offer from one of your competitors and as soon as that happens, I'm out. I am surprised that you guys are still in business - you must have a genius in your finance department. You should shut down or spin off your mobile data offering, and stop taking on new customers - and then maybe you'd be able to manage the load, but from my vantage point, you guys are just way overextended, and are holding on by a thread. I'm so frustrated with my service now that I can't wait to go elsewhere.
Unfortunately phrases like this are empty words when one suffers constant connection resets and outages. In fact, they're not just empty words, they're an insult to your customers. Rather just don't say it. Just say you're battling, you're overextended, and you're desperately trying to figure something out. Because that's what I see: desperation.
You might do your best, but your best has been terrible since the day you switched to the MTN network. That was your turning point. Since then everything has been downhill. Basically since then you've been terrible, and then you shot yourself in the foot by offering dirt cheap mobile data right around the time things seemed to have stabilised. I've evaded the worst of it because I had the foresight to go to a capped account, while uncapped accounts were savaged and brutalised on a daily basis. But now even capped accounts seem to be in the crosshairs.
I'm keeping my eyes open for a suitable offer from one of your competitors and as soon as that happens, I'm out. I am surprised that you guys are still in business - you must have a genius in your finance department. You should shut down or spin off your mobile data offering, and stop taking on new customers - and then maybe you'd be able to manage the load, but from my vantage point, you guys are just way overextended, and are holding on by a thread. I'm so frustrated with my service now that I can't wait to go elsewhere.
