Afrihost - Pure Fibre Feedback Thread Part 2

We have observed another even this evening and Vumatel has mitigated the impact.

Changes made by Afrihost, Echosp and Vumatel have not been successful in mitigating these events.
 
AfriNatic said:
We have observed another even this evening and Vumatel has mitigated the impact.

Changes made by Afrihost, Echosp and Vumatel have not been successful in mitigating these events.
Click to expand...
It does seem to be happening less frequently, so something has worked. And the outages are shorter, the prompt action is appreciated.
 
Nooooooooo, I'm just about to leave the office, was looking forward to getting some gaming in before load-shedding
 
We are speaking with Vuma to check what caused the drop now, it should be back up soon. We are actively working with all parties involved for a permanent solution.
 
Vumatel users fighting to stay online and I'm just here in the corner waiting for the Openserve double speed email.
 
Hi there,

Ok, so coverage/apartment went green on the Openserve map, submitted the installation request on Openserve website, was that the right way to request fibre?
Or do I do it via Afrihost which I will be taking as my ISP?

Probably just too soon to ask this, but will there be any Black Friday sign-up deals coming up with Afrihost? :sneaky:

Thanks,
 
RedDevil7108 said:
Hi there,

Ok, so coverage/apartment went green on the Openserve map, submitted the installation request on Openserve website, was that the right way to request fibre?
Or do I do it via Afrihost which I will be taking as my ISP?

Probably just too soon to ask this, but will there be any Black Friday sign-up deals coming up with Afrihost? :sneaky:

Thanks,
Click to expand...
Hi, you will need to use Afrihost's order form https://www.afrihost.com/fibre/
Unfortunately, we do not have Black Friday deals. Our Fibre Sign-Up Promotion is still available and we are currently running a Double Speed Promotion with Openserve for qualifying line speeds only (25Mbps and 50Mbps).
 

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Please take note of the following Network Incident logged. Vuma Villages clients will experience degraded performance.

Screenshot 2022-11-19 112139.png
 
Afrigirl said:
Hi, you will need to use Afrihost's order form https://www.afrihost.com/fibre/
Unfortunately, we do not have Black Friday deals. Our Fibre Sign-Up Promotion is still available and we are currently running a Double Speed Promotion with Openserve for qualifying line speeds only (25Mbps and 50Mbps).
Click to expand...
Is this Double Speed Promotion for existing customers also, and if it is, how do we sign up for the promotion?
 
casperg said:
Is this Double Speed Promotion for existing customers also, and if it is, how do we sign up for the promotion?
Click to expand...

For both the Octotel and the Openserve promo it applies to both new and existing clients. For Openserve, existing clients on the 25 and 50Mbps will get an email notification to claim their free upgrade.
 
AfriNatic said:
For both the Octotel and the Openserve promo it applies to both new and existing clients. For Openserve, existing clients on the 25 and 50Mbps will get an email notification to claim their free upgrade.
Click to expand...
Thanks for the feedback Afrinatic
 
Please update when the issue is fixed, I am moving to 4g for now.
 
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