Afrihost - Pure Fibre Feedback Thread Part 2

[Afrigirl]

@Afrigirl , I dont know about @Satedah , but yesterday everything was smooth in the Ferndale area. No drops. Thanks for sorting out this issue.

@Afrigirl - I can echo that.
So far so good.
Thank you. (like seriously...... you're obviously a magician, cuz to get this **** fix is impossible)

Thank you. I am glad to hear that the connection has been stable.

 

[Afrigirl]

One of your ethernet ports is negotiating at 100Mbps, unplug and plug in again or swap some cables around to see if that fixes it.

This has happened before and it was not the client's hardware. It was caused by provisioning changes with Vuma. @ThinkCars is the internet still slow?

 

[grant_cpt]

Trying to decipher if the below if a Frogfoot line issue, or router issue? Any ideas? L2TP VPN between this Mikrotik and another also dies if the duration of outage is long enough

Both TCP Connect & ICMP to 8.8.8.8 dies alongside 1.1.1.1

 

[Tosser]

I had an outage for a few hours, suspect vumatel. Afrihost support was very quick to assist, and very helpful in resolving the issue.
Thank you Afrihost

 

[HauntingAngel]

Ping: 81ms
Download: 0.91Mbps
Upload: 1.1Mbps

Getting poor speeds tonight. Openserve in PE. Anyone else?

 

[Bryn]

Ping: 81ms
Download: 0.91Mbps
Upload: 1.1Mbps

Getting poor speeds tonight. Openserve in PE. Anyone else?

Identical for me. Totally f**ked on all devices. Also Openserve in PE. Walmer.

I upped the speed closer to 10Mbps by turning on Cloudflare Warp.

 

[kilo]

Identical for me. Totally f**ked on all devices. Also Openserve in PE. Walmer.

I upped the speed closer to 10Mbps by turning on Cloudflare Warp.

I am also in PE, Sherwood, with the same issue on openserve.

 

[HauntingAngel]

Identical for me. Totally f**ked on all devices. Also Openserve in PE. Walmer.

I upped the speed closer to 10Mbps by turning on Cloudflare Warp.

Thanks, will give cloudflare warp a try.

 

[skusku]

@Afrigirl @AfriGuy Openserve Port Elizabeth. Everyone seems to be having problems. My line is suppose to be 75Mb

 

[BeesBlaas1988]

Every night between 19h00 and 22h00 my line is none existent......
This is not a joke anymore.....
Paying for 1gbps download and 500mbps upload, and low pings but getting this...
While my neighbour is getting his normal fast speeds on metrofibre and webafrica, and my brother his normal fast speeds with Mweb all going through metrofibre

 

[BeesBlaas1988]

Support constantly wants to reprovision my line, then it is the same, ticket sent to metrofibre, and metrofibre says the line is 100% fine....
traceroute also shows issue is on Afrihost side, but they keep on reading the script and doesn't want to admit issue is on there side......
I think a change of ISP is in order....

 

[HauntingAngel]

Ping: 81ms
Download: 0.91Mbps
Upload: 1.1Mbps

Getting poor speeds tonight. Openserve in PE. Anyone else?

Much better now.

Ping: 34ms
Download: 156.54Mbps
Upload: 68.14Mbps

 

[BeesBlaas1988]

Every night between 19h00 and 22h00 my line is none existent......
This is not a joke anymore.....
Paying for 1gbps download and 500mbps upload, and low pings but getting this...
While my neighbour is getting his normal fast speeds on metrofibre and webafrica, and my brother his normal fast speeds with Mweb all going through metrofibre

And back to 945mbps download
524mbps Upload and 5 ms ping....

 

[unobeat]

Halo @Afrigirl @AfriGuy
Internet is still sick and unstable.

did VUMA provide any decent update?
ISP-1340330

 

[Afrigirl]

Halo @Afrigirl @AfriGuy
Internet is still sick and unstable.

did VUMA provide any decent update?
ISP-1340330

Hello.
Was a Vuma Technician not sent out?

 

[unobeat]

Hello.
Was a Vuma Technician not sent out?

VUMA tech was meant to come, but never showed up and i wasted a day waiting.

 

[Afrigirl]

VUMA tech was meant to come, but never showed up and i wasted a day waiting.

I have disputed the ticket with Vuma. Was your ONT replaced recently?

Ticket ID:
ISP-1340330
Date Created:
Tue 03 Oct 2023
Ticket Age:
3 days
Status:
Disputed: Ticket assigned to the Regional Ops team to investigate and dispatch a tech if needed
Date Updated:
Fri 06 Oct 2023
Resolution Date:
Wed 04 Oct 2023

 

[unobeat]

I have disputed the ticket with Vuma. Was your ONT replaced recently?

Ticket ID:
ISP-1340330
Date Created:
Tue 03 Oct 2023
Ticket Age:
3 days
Status:
Disputed: Ticket assigned to the Regional Ops team to investigate and dispatch a tech if needed
Date Updated:
Fri 06 Oct 2023
Resolution Date:
Wed 04 Oct 2023

It was replaced 3-6 months ago.

 

[Afrigirl]

It was replaced 3-6 months ago.

Thank you.

 

[Prof.Merlin]

I see my parents are currently on a 50mbit package for R699. If i look at the packages available, it shows there is a vuma tactical package 25mbit for R450 a month. If I downgrade them from 50mbit to 25mbit vuma tactical, would there be a downgrade fee or penalty involved?