Afrihost - Pure Fibre Feedback Thread Part 2

Afrigirl said:
Thank you.
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I noticed that someone at VUMA is/was working on my line briefly as i lost connection and the Router has been reset because WIFI name changed to default and internet is restored.

There is still packet loss but at least now i can somewhat work.
I will continue to monitor.
 

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Prof.Merlin said:
I see my parents are currently on a 50mbit package for R699. If i look at the packages available, it shows there is a vuma tactical package 25mbit for R450 a month. If I downgrade them from 50mbit to 25mbit vuma tactical, would there be a downgrade fee or penalty involved?
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Hi.
Unfortunately, they wont be able to downgrade to Vuma tactical. The package is area based and it is also for new sign ups only.
 
After Openserve receives your order, how long is it usually before they call the schedule your appointment? I am kind of surprised how speedy the process has been and it would be incredible if I could schedule the appointment today already.
 
cheems00 said:
After Openserve receives your order, how long is it usually before they call the schedule your appointment? I am kind of surprised how speedy the process has been and it would be incredible if I could schedule the appointment today already.
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They can schedule within 7 days.
 
Google and Youtube are not performing well at all. Others are okay ish. Not as bad as google or youtube
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Something is definitely wrong and not healthy with my internet Line.
 

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@Afrigirl Are you perhaps aware of any issues with your network or that of Frogfoot?

I've had my internet go dead 3 times in the last hour

Edit: Based in Tableview, Cape Town
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grantduke said:
Okay, I'll open a ticket, I'd like Frogfoot to take a look at the line regardless. As this was happening with an previous ISP as well, which clearly indicates a line issue
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Is the line with us?
 
Afrigirl said:
Is the line with us?
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Yes, the line with you guys.

Chatted to Clinton G on WhatsApp (great guy btw :thumbsup:) there was some packet loss, but still within specs. Although some of the prolonged outages that both my Mikrotik (Netwatch) and Uptime Kuma is picking up, isn't being detected by the ONT.

I'll keep a monitor on this for the next week or two, and then get in touch with him via email
 
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