Afrihost - Pure Fibre Feedback Thread Part 2

[Hush9300]

And off again

 

[DreamKing]

Die again

 

[DreamKing]

Mobile network is also not functioning well......

 

[DreamKing]

Back again

 

[DreamKing]

What is the problem? Why up and down and up and down?

 

[DreamKing]

Down again? Wtf?

 

[sadiquek]

Down again

 

[Afrigirl]

Any idea? You guys said the 2nd?

Hi

I have sent an escalation for activation with Balwin.

 

[Soprono]

Hi

I have sent an escalation for activation with Balwin.

How long will this take? Cool Ideas has killed the line. Our tenant has the new router. The order is pending on our Afrihost Portal.

 

[Afrigirl]

How long will this take? Cool Ideas has killed the line. Our tenant has the new router. The order is pending on our Afrihost Portal.

Hi.
It is active now; please get the client to confirm the light indicators of the ONT.

 

[Soprono]

Hi.
It is active now; please get the client to confirm the light indicators of the ONT.

Checking, I see the portal is still pending however.



ONT Lights are on with Service:

 

[Afrigirl]

Checking, I see the portal is still pending however.

View attachment 1628685

ONT Lights are on with Service:

View attachment 1628687

For Balwin the client needs to connect to LAN port 4 and visit login.afrihost.com to activate.

 

[Soprono]

For Balwin the client needs to connect to LAN port 4 and visit login.afrihost.com to activate.

Yep sorted, he was logging in with his own Afrihost details not our one associated with the account, thank you.

 

[Soprono]

Yep sorted, he was logging in with his own Afrihost details not our one associated with the account, thank you.

Thanks, portal also shows active now, all looks good!

 

[Herr der Verboten]

Does this work immediately after getting a new sim or is there some lapse of time I'm waiting for:

How to give consent with Air Mobile​

In order for us to provide you with services on your Air Mobile number - such as topping up your account every month, showing you your balances and call history via our App or ClientZone or notifying you when you reach your usage thresholds, we need you to give MTN permission to share this information with us and relay it to you.
1. Simply dial *136*774*1# from your device.

I dialed *136*774*1#, but I get an error and nothing happens.

 

[Afrigirl]

Does this work immediately after getting a new sim or is there some lapse of time I'm waiting for:


I dialed *136*774*1#, but I get an error and nothing happens.

Please share the error message?

 

[Herr der Verboten]

Please share the error message?

 

[Herr der Verboten]

Somehow without going through *136*774*1# it seems I've auth afrihost looking at CZ and it now more complains about it. *shrugs*

 

[Afrigirl]

View attachment 1628723View attachment 1628725

Somehow without going through *136*774*1# it seems I've auth afrihost looking at CZ and it now more complains about it. *shrugs*

Hi.

The USSD not working has been reported to MTN

 

[Herr der Verboten]

Hi.

The USSD not working has been reported to MTN

Thanks, but the real issue here turned out to be changing from prepaid to month-to-month can only be done after 30 days of today. So I'll go and get another prepaid card...