Afrihost - Pure Fibre Feedback Thread Part 2

AfriNatic said:
There is a couple of network incidents that have been logged including Kempton park.

Please note that with Vuma Villages the DFA backhaul links up OLT's from Sandton to the East rand that goes to Teraco Isando. If there are breaks or high losses on the latter parts of these backhauls then it would affect OLT's further up stream. In this case. vt-fourwayscrossing, vt-rivonia and a few other.

Network Incident

View attachment 1436349
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Is this still ongoing? Constant packet loss again tonight.
 
Another day where I can't even open mybroadband on 200mb fibre.

Going to put in notice to cancel shortly and move over to LTE, pointless paying for both when only one works.

The connection is so poor the USG thinks the internet service is down.
 
xrapidx said:
All lights are green. I've literally said this happens during load shedding?
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Morning, a fault will need to be logged with Octotel to confirm if they have backup power for the Node in your area.
 
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Afrigirl said:
Morning, a fault will need to be logged with Octotel to confirm if they have backup power for the POP in your area.
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How do I do that, because Octotel referred me to my ISP?

You can see the load shedding slots clearly, starts off fine - and then borderline dies

Capture.PNG
 
Packet loss, timeouts, connection dropping all the time...ridicilous almost everyday
 
I don't know how you're actually meant to get support out of Afrihost. Yet another ISP I regret moving to.

Octotel refers me to ISP - ISP does nothing.
 
lilggg said:
Packet loss, timeouts, connection dropping all the time...ridicilous almost everyday
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Hello.

Any network fault for Vuma Villages will be logged case by case for investigation. You may send me a PM with your account number and screenshots of the test conducted so far.
 
Vuma Village maintenance | Cape Town
13:15, 08 DEC 2022
MAINTENANCE
Vuma Village is conducting maintenance in Cape Town on 2022/12/10 from 00:00 to 01:00 users affected will experience limited to no connectivity during the maintenance window. We apologize for any inconvenience caused.
 
You can't even submit a support ticket via their website - it just goes to the client zone. What a painful company to deal with.
 
Can a port recreate affect latency to EU? I don't understand how i was getting 170ms to eu, now suddenly its 185ms after they did a port recreate and i turned off ont and router for 15mins... connection isn't dropping anymore but now i have worse latency.

If port recreate is always the solution, why is there no way for us to do it ourselves via clientzone or something?
 
@AfriNatic @Afrigirl

Having the same issue on Airmobile Sim keeps saying incorrect APn profile on mobile Wi-Fi multiple restarts have not cleared this

Have data and even shows usage but no internet
 
lilggg said:
Can a port recreate affect latency to EU? I don't understand how i was getting 170ms to eu, now suddenly its 185ms after they did a port recreate and i turned off ont and router for 15mins... connection isn't dropping anymore but now i have worse latency.

If port recreate is always the solution, why is there no way for us to do it ourselves via clientzone or something?
Click to expand...

Please send me and @Afrigirl a pm with your email address so we can have a look for you.
 
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