Afrihost - Pure Fibre Feedback Thread Part 2

JohnDoe said:
View attachment 1445697View attachment 1445697
Click to expand...
MacBook-Pro:~ stephen$ ping 8.8.8.8

PING 8.8.8.8 (8.8.8.8): 56 data bytes

64 bytes from 8.8.8.8: icmp_seq=0 ttl=118 time=3.917 ms

64 bytes from 8.8.8.8: icmp_seq=1 ttl=118 time=3.552 ms

64 bytes from 8.8.8.8: icmp_seq=2 ttl=118 time=3.757 ms

64 bytes from 8.8.8.8: icmp_seq=3 ttl=118 time=3.654 ms

64 bytes from 8.8.8.8: icmp_seq=4 ttl=118 time=3.715 ms

64 bytes from 8.8.8.8: icmp_seq=5 ttl=118 time=3.636 ms

64 bytes from 8.8.8.8: icmp_seq=6 ttl=118 time=3.408 ms

64 bytes from 8.8.8.8: icmp_seq=7 ttl=118 time=3.543 ms

64 bytes from 8.8.8.8: icmp_seq=8 ttl=118 time=3.967 ms

64 bytes from 8.8.8.8: icmp_seq=9 ttl=118 time=3.820 ms

64 bytes from 8.8.8.8: icmp_seq=10 ttl=118 time=3.623 ms

64 bytes from 8.8.8.8: icmp_seq=11 ttl=118 time=3.737 ms

64 bytes from 8.8.8.8: icmp_seq=12 ttl=118 time=3.548 ms

64 bytes from 8.8.8.8: icmp_seq=13 ttl=118 time=3.923 ms

64 bytes from 8.8.8.8: icmp_seq=14 ttl=118 time=3.733 ms

64 bytes from 8.8.8.8: icmp_seq=15 ttl=118 time=3.675 ms

64 bytes from 8.8.8.8: icmp_seq=16 ttl=118 time=3.517 ms

64 bytes from 8.8.8.8: icmp_seq=17 ttl=118 time=3.974 ms

64 bytes from 8.8.8.8: icmp_seq=18 ttl=118 time=3.754 ms

64 bytes from 8.8.8.8: icmp_seq=19 ttl=118 time=3.738 m
 
JohnDoe said:
MacBook-Pro:~ stephen$ ping 8.8.8.8

PING 8.8.8.8 (8.8.8.8): 56 data bytes

64 bytes from 8.8.8.8: icmp_seq=0 ttl=118 time=3.917 ms

64 bytes from 8.8.8.8: icmp_seq=1 ttl=118 time=3.552 ms

64 bytes from 8.8.8.8: icmp_seq=2 ttl=118 time=3.757 ms

64 bytes from 8.8.8.8: icmp_seq=3 ttl=118 time=3.654 ms

64 bytes from 8.8.8.8: icmp_seq=4 ttl=118 time=3.715 ms

64 bytes from 8.8.8.8: icmp_seq=5 ttl=118 time=3.636 ms

64 bytes from 8.8.8.8: icmp_seq=6 ttl=118 time=3.408 ms

64 bytes from 8.8.8.8: icmp_seq=7 ttl=118 time=3.543 ms

64 bytes from 8.8.8.8: icmp_seq=8 ttl=118 time=3.967 ms

64 bytes from 8.8.8.8: icmp_seq=9 ttl=118 time=3.820 ms

64 bytes from 8.8.8.8: icmp_seq=10 ttl=118 time=3.623 ms

64 bytes from 8.8.8.8: icmp_seq=11 ttl=118 time=3.737 ms

64 bytes from 8.8.8.8: icmp_seq=12 ttl=118 time=3.548 ms

64 bytes from 8.8.8.8: icmp_seq=13 ttl=118 time=3.923 ms

64 bytes from 8.8.8.8: icmp_seq=14 ttl=118 time=3.733 ms

64 bytes from 8.8.8.8: icmp_seq=15 ttl=118 time=3.675 ms

64 bytes from 8.8.8.8: icmp_seq=16 ttl=118 time=3.517 ms

64 bytes from 8.8.8.8: icmp_seq=17 ttl=118 time=3.974 ms

64 bytes from 8.8.8.8: icmp_seq=18 ttl=118 time=3.754 ms

64 bytes from 8.8.8.8: icmp_seq=19 ttl=118 time=3.738 m
Click to expand...
traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets

1 192.168.1.1 (192.168.1.1) 1.519 ms 0.917 ms 0.772 ms

2 165-73-38-65.ip.afrihost.joburg (165.73.38.65) 3.211 ms 3.197 ms 4.605 ms

3 169-1-21-91.ip.afrihost.co.za (169.1.21.91) 4.163 ms 4.499 ms 4.244 ms

4 cloudflare.ixp.joburg (196.60.8.198) 5.382 ms 6.098 ms 19.657 ms

5 one.one.one.one (1.1.1.1) 4.735 ms 5.662 ms 5.453 ms

MacBook-Pro:~ stephen$
 
JustJack said:
@Afrigirl
Speeds are dismal after the O/S tech came. Not sure if you can spot something on your side
100/50 line
Ping
11ms
Download
11.00Mbps
Upload
43.04Mbps

Afrihost Other
Click to expand...
Hi again Afrigirl. Internet down again as per previous posts. Multiple reboots done. Is there any way to escalate this?
Do I need to log another ticket?
 
Last edited:
JustJack said:
Hi again Afrigirl. Internet down again as per previous posts. Multiple reboots done. Is there any way to escalate this?
Do I need to log another ticket?
Click to expand...
I sent you a PM; we need to log it for intermittent connection.
 
AfriNatic said:
Hi

Please can you do a speedtest again please to see if there is any improvement?
Click to expand...
I have done so numerous times and there is no improvement. Tried other PC's as well directly connected to the ONT and no joy... This was fixed several days ago and we end up again with the same issue
 
@Afrigirl @AfriNatic Is the WhatsApp chat a bot or a real person? As they don't seem to comprehend my messages?

My line is dropping 4-5 times a day without fail for the last 3 weeks. I log a ticket, the line comes back up, the ticket gets closed, rinse and repeat.

Afrihost says the issue is TTConnect, TTConnect says the issue is Afrihost. So what now? I'm at my wits end and have no idea how to proceed?

TTConnect has suggested testing out PPPoE and instead of DHCP to see if the issue persists but I'm getting no joy from your live chat?

Please please please please can I speak to a real person?
 
DWJ said:
@Afrigirl @AfriNatic Is the WhatsApp chat a bot or a real person? As they don't seem to comprehend my messages?

My line is dropping 4-5 times a day without fail for the last 3 weeks. I log a ticket, the line comes back up, the ticket gets closed, rinse and repeat.

Afrihost says the issue is TTConnect, TTConnect says the issue is Afrihost. So what now? I'm at my wits end and have no idea how to proceed?

TTConnect has suggested testing out PPPoE and instead of DHCP to see if the issue persists but I'm getting no joy from your live chat?

Please please please please can I speak to a real person?
Click to expand...

Hi

We don't have a WhatsApp chat bot and when clients request support they go in a queue to chat to an agent.

Please send me a pm with your email address so I can have a look for you.
 
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AfriNatic said:
Hey

Are you still experiencing an issue.
Click to expand...
Nope, restarted my router and ONT and we good to go... firmware upgrade on my router, I believe to be the source of the issue. I been through this with it before, just needed reminding. Rolled back to the previous version...
 
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