Afrihost - Pure Fibre Feedback Thread Part 2

It looks like Frogfoot fibre was dead for most of the night, Welgevonden, Stellenbosch. Seems to be working fine again since 7am.
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We are doing core network upgrades in JHB over the next few days.

These upgrades are to accommodate more 100GE switches due to traffic growth and deploy more 100GE Netflix caches in JHB.

We tried to move Vumatel traffic to the new equipment on Saturday morning but were unsuccessful and rolled back the changes. We will continue with the changes in the upcoming days between 2am and 5am.
 
Is there an issue in the Durban area? Downloads and youtube etc. are terribly slow, painfully

speedtest: on a 40/20
Ping
7ms
Download
12.26Mbps
Upload
2.55Mbps
 
Last edited:
Is there an issue in the Durban area? Downloads and youtube etc. are terribly slow, painfully

speedtest: on a 40/20
Ping
7ms
Download
12.26Mbps
Upload
2.55Mbps

In Durban on Vuma no issues

Although my line isn’t peaking at what it used to be used to get around 110-120mbps now at 96mb on a 100mb line
 
In Durban on Vuma no issues

Although my line isn’t peaking at what it used to be used to get around 110-120mbps now at 96mb on a 100mb line
Thanks William, here in Durban Morningside, its super slow. Getting worse, now its:
Download 4.62Mbps
Upload 5.16Mbps
 
Thanks William, here in Durban Morningside, its super slow. Getting worse, now its:
Download 4.62Mbps
Upload 5.16Mbps

Hey

Is this on Openserve?

If so there might be an NLD outage because our Eastern network is looking good.
 
Hi. Sitting with same issue as Xiphan. Im in CT though. So far call has been with afrihost for 3 days now, and no feedback as to what the issue is.
 
Hi. Sitting with same issue as Xiphan. Im in CT though. So far call has been with afrihost for 3 days now, and no feedback as to what the issue is.

Hi

Please can you send Afrigirl a pm with the details so we can have a look for you?
 
@AfriNatic

Hi, a few drops this morning/afternoon, can you please investigate urgently.

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I contact the whats app chat - very poor service.
First attempt they activated "session auditor" and I had to restart my router.
second attempt they saying my router is faulty... very frustrating.

Can anyone help please?
 
@AfriNatic

Hi, a few drops this morning/afternoon, can you please investigate urgently.

View attachment 1514225

I contact the whats app chat - very poor service.
First attempt they activated "session auditor" and I had to restart my router.
second attempt they saying my router is faulty... very frustrating.

Can anyone help please?

Did you hear anything from Vuma regarding the logged ticket?
 
Did you hear anything from Vuma regarding the logged ticket?
No? How do I get access to view the Vuma ticket? anyway- that ticket is for poor upload speeds internationally.

This issue is something else, there are disconnects.
 
@AfriNatic @Afrigirl

Has there been any feedback on my ticket? I've had nothing from Vuma and the packet loss / instability is still ongoing every single night.

@AfriNatic @Afrigirl

Can I please have some feedback on my ticket? I have heard nothing further from Vuma and I am still experiencing packet loss every single damn night, I am losing my freaking mind over here trying to have a normal internet experience! Everything from gaming to Twitch to YouTube to downloads is affected!
 
@AfriNatic @Afrigirl

Can I please have some feedback on my ticket? I have heard nothing further from Vuma and I am still experiencing packet loss every single damn night, I am losing my freaking mind over here trying to have a normal internet experience! Everything from gaming to Twitch to YouTube to downloads is affected!
@AfriNatic @Afrigirl

Attached is the ticket reference provided by @Afrigirl
 

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