Afrihost - Pure Fibre Feedback Thread Part 2

I am looking at installing a line at my new place in Century City, Frogfoot and Cool Ideas show coverage, but Afrihost isn't giving me the option. Could anyone help? :)
 
JohnJuniorV3 said:
I am looking at installing a line at my new place in Century City, Frogfoot and Cool Ideas show coverage, but Afrihost isn't giving me the option. Could anyone help? :)
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Please try and include the complex name when searching. You can share the error message if you are receiving one.
 
Afrigirl said:
Please try and include the complex name when searching. You can share the error message if you are receiving one.
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Apologies I forgot to include that on your website I get an offer with Thinkspeed, but not Frogfoot like the others. I included the complex name on both, and still the same issue. Can I DM you to confirm coverage?
 
JohnJuniorV3 said:
Apologies I forgot to include that on your website I get an offer with Thinkspeed, but not Frogfoot like the others. I included the complex name on both, and still the same issue. Can I DM you to confirm coverage?
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Yes, please send me a PM so we can confirm.
 
Can you guys tell me how/why my cancellation was removed? @AfriNatic @Afrigirl

I submitted my cancellation last month but it seems like with this double up promo, my cancellation has seemingly disappeared?
 
tm458 said:
Can you guys tell me how/why my cancellation was removed? @AfriNatic @Afrigirl

I submitted my cancellation last month but it seems like with this double up promo, my cancellation has seemingly disappeared?
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Hello.

It look like you accepted the retention offer when you were submitting your cancellation and that removes the cancellation. Ticket NXQ-364-67555, it was confirmation that the credit is successful and they did advise on what needs to be done should you stil wish to cancel.
 
Afrigirl said:
Hello.

It look like you accepted the retention offer when you were submitting your cancellation and that removes the cancellation. Ticket NXQ-364-67555, it was confirmation that the credit is successful and they did advise on what needs to be done should you stil wish to cancel.
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Not that one, I submitted another one just before Christmas stating that I'm moving and got a cancellation date of Feb 1st.

Everything was fine but now it's just gone.
 
tm458 said:
Not that one, I submitted another one just before Christmas stating that I'm moving and got a cancellation date of Feb 1st.

Everything was fine but now it's just gone.
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No cancellation was submitted on your profile.
 
Hi. How long does package upgrade changes normally take? I received an invoice for the new price, however I am not on the new speeds yet... the request to upgrade was submitted last week already.
 
iOta said:
Hi. How long does package upgrade changes normally take? I received an invoice for the new price, however I am not on the new speeds yet... the request to upgrade was submitted last week already.
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Hi.

The upgrade should have been immediate depending on the fibre network provider, you are then charged pro rata for the remaining days of the month before receiving an invoice for the new month with the new line speed.
Please drop me a PM so I can check.
 
Afrigirl said:
Clientzone activity does not show that you were logged in around the month of December. Unfortunately there is no record of cancellations requested.
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I see, thanks for doxing my email though.
I'll log another 1 today
 
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