Now apparently FibreOps isn't working today. @AfriFella said they would be! What a joke...
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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alkit
Senior Member
I called customer service last week. Happy assisted me and assured me that as soon as Vox let go of the line, Afrihost will take it over. I confirmed with him that I will be active on the 1st and he confirmed back.
Shocker... I am currently without Internet and the WhatsApp line is not available
Shocker... I am currently without Internet and the WhatsApp line is not available
Strange I just used the WhatsApp line earlier?
RickMaver47
Senior Member
I just finished talking on the WhatsApp line a few seconds ago
MadHatterZA
Active Member
Does anyone know what the terms are regarding upgrade/downgrades during the free 3 months after migration?
For example, if the first three months are free, would one be able to switch to the 200/100 (open serve) and then back down to something cheaper when they actually have to start paying. I'm sure other evil geniuses have brought this up before but I can't seem to find any clear information on this anywhere (their sales team gave me a very vague generic answer haha)
For example, if the first three months are free, would one be able to switch to the 200/100 (open serve) and then back down to something cheaper when they actually have to start paying. I'm sure other evil geniuses have brought this up before but I can't seem to find any clear information on this anywhere (their sales team gave me a very vague generic answer haha)
alkit
Senior Member
Thanks for reaching out to us on WhatsApp. Our team is currently offline. Please visit the Afrihost Help Centre (https://help.afrihost.com) for immediate help.
Hey, I seem to be on the same boat. Have you tried activating yet with AH?
That D-Link router supplied by AH has very erratic wireless connectivity. And as far as I can see, it's running the latest firmware.
Could I get another router and use that instead? I ask as I seem to remember reading somewhere that when it comes to Vumatel, if you change the router you first need to get support to release the "lock".
Could I get another router and use that instead? I ask as I seem to remember reading somewhere that when it comes to Vumatel, if you change the router you first need to get support to release the "lock".
That's exactly what I've done, and AfriMan confirmed it was fine.
MadHatterZA
Active Member
Nice! @AfriMan so it's cool/wont cost more if I move over to a 200 and then back down to a 100 before the 23rd of my third month (November)?
Nothing confirmed yet - but our network engineers have been looking to see where we can optimise on this side.
Indeed! It was very quick to resolve once I got hold of the right person. The first support person assured me it was a faulty LAN cable :|
Oh and my line was in the holding pool for 29 days ... so a little over 3-5 days is possible
My understanding is that your line is supposed to get suspended after a certain amount of days - maybe they've canned that one. I think it was mostly around who gets billed when your line is in the holding pool (which the client has no control over). Makes sense.
I was promised it would be working today as that was the 48 hour period, now they give me some bullshit about it being 48 working hours and that I'll only be connected next week
Lies upon lies
What the actual fsck Afrihost?
@AfriMan your support staff don't know their arse from their elbow
The guys submitted the migration a few days ago - have they also been in touch?
For most providers it should be a question of just doing the activation step. But if you don't have a connection by Monday morning, I can escalate and we can make sure we get it up ASAP!
Not aware of a national outage - which provider are you on?
Haven't had a break on my side all weekend
Which provider are you with? If you're on Openserve you can switch your PPPoE credentials and get online immediately.
If you're not sure what yours are, PM me.
If you're on another provider, please try activating with activate.afrihost.com.
You should be able to activate today if the ISP has released your line at the provider.
You can use any router - we just have to reset the MAC address with VUMA so that you can authenticate on the new device.
You can make changes within the first 3 months and your free months remain as is. Obviously, whatever your product is at when the period expires it what we bill you for in month 4. Just remember that you must submit package changes by the 15th to be safe (if you are planning to downgrade).
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