Afrihost - Pure Fibre Feedback Thread

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RickMaver47 said:
Ok so I got off the line with CISP.
The lady told me they are awaiting Octotel to cancel my line so the service provider can apply for the new line.

Is this right?
I was under the impression CISP releases the line so Afrihost can simply activate it?
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This sounds really wrong. I'd double check that maybe she's just using the wrong terminology. My migration from CISP > AH was just that, a migration. Nothing was canceled. CISP released it and AH picked it up. Double check before someone actually cancels your line.
 
AfriMan said:
Could be a multitude of things. Some fibre lines do follow utilities, so they can be affected. However, I think generally no technology is infallible, and we're still learning about how weather, moisture, etc affects fibre. Copper was around for 60 years (?) so we had that down to a fine art.

Generally speaking though, we see a lot less fibre breaks than DSL - by far!
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Fair enough, its a learning process.

Care to comment on my post this weekend?

All is good now, just wondering why it asked me to "activate my fibre" when the power came on.

Strangely it only redirected to the afrihost website to activate on my phone via wifi but the laptop didnt redirect and the internet was working albeit slow until i "activated it"
 
Rickster said:
Fair enough, its a learning process.

Care to comment on my post this weekend?

All is good now, just wondering why it asked me to "activate my fibre" when the power came on.

Strangely it only redirected to the afrihost website to activate on my phone via wifi but the laptop didnt redirect and the internet was working albeit slow until i "activated it"
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Sorry I missed that. Sometimes if the outage is widespread, the operator loses it's mapping and we have to remap the MAC address for DHCP to work. Doesn't usually happen unless there is a prolonged outage.

I got myself a small UPS that I attached to my router and ONT. This almost never happens anymore - which is cool.
 
@AfriMan - Send you a PM but can you please follow up with the migration guys on what is happening.
My line is still active even thou you or ISPAfrika don't "own" it atm. It's running with a backup capped account I have in case my new credentials took to long to be created, and now the support tech tells me I didn't experience downtime as I "switched to the capped account". Don't think they understand that my line needs to be migrated and my new PPPOE details need to be created. Keep telling me to reset the Pure Fibre password but there is no username to reset it with :oops:
 
Rickster said:
Is that the DIR-825?

Because mine is perfect, perhaps you messed up the settings, its quite an advanced piece of tech with many advanced settings.

Could be wireless interference?

Back on topic, I changed my primary router to a TP link and im using the AH router as a secondary router on the other side of the house. I didnt have to call or do anything, it just worked when i plugged it in. Might work in your case.
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Yeah the D-Link DIR-825 is not as stable as my TendaAC10 which is a real shame because the D-Link looks like a better router on paper. I have actually downgraded the firmware 3.0.2 which seems to have brough some wifi 5Ghz stability but still not the same performance like on my TendaAC10 or even the Huawei B618.
 
Seeyou said:
This sounds really wrong. I'd double check that maybe she's just using the wrong terminology. My migration from CISP > AH was just that, a migration. Nothing was canceled. CISP released it and AH picked it up. Double check before someone actually cancels your line.
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Exactly what I'm afraid of.
 
AfriMan said:
Sorry I missed that. Sometimes if the outage is widespread, the operator loses it's mapping and we have to remap the MAC address for DHCP to work. Doesn't usually happen unless there is a prolonged outage.

I got myself a small UPS that I attached to my router and ONT. This almost never happens anymore - which is cool.
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Ok so this was due to my area not having power and not an issue over at AH?

Couldnt this be prevented by increasing the DHCP lease time (as it was only off for ~8 hours) or something? I dont know much about fibre on the backend so excuse if it sounds like im talking out of my arse.
 
cavedog said:
Yeah the D-Link DIR-825 is not as stable as my TendaAC10 which is a real shame because the D-Link looks like a better router on paper. I have actually downgraded the firmware 3.0.2 which seems to have brough some wifi 5Ghz stability but still not the same performance like on my TendaAC10 or even the Huawei B618.
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What FW did you say you had on that was the latest. I think mine is on 3.0.3

Edit: FW is on 3.0.4 not 3.0.6
 
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My d-link latest was 3.0.5 and there was no manual update available or OTA so I assume 3.0.5 was latest.
 
AfriMan said:
I'm happy to have a look at your billing.

At the end of the day, if you were on an 8Mbps line and then signed up for a 1Gbps line and downgraded before 3 months, you would pay nothing. So if you do it a little out of sequence, then it's only fair that you can still do it for free.
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Thanks I'll send you a pm so you can have a look :)
 
AfriMan said:
Oh good grief - he needs to let you go ;)

That feedback will be super helpful :)
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Got the line released finally. Had to use terms like “restriction of trade” and so on.

I can’t get through to the call centre, but have a (slow) WhatsApp chat to log the FSAN number with your team now.

Is it possible to expedite this in any way?
 
Freakboy said:
@AfriMan - Send you a PM but can you please follow up with the migration guys on what is happening.
My line is still active even thou you or ISPAfrika don't "own" it atm. It's running with a backup capped account I have in case my new credentials took to long to be created, and now the support tech tells me I didn't experience downtime as I "switched to the capped account". Don't think they understand that my line needs to be migrated and my new PPPOE details need to be created. Keep telling me to reset the Pure Fibre password but there is no username to reset it with :oops:
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Let me check your PM again. Maybe we issued your details but we haven't sent them.

Have you also checked ClientZone?
 
2PM has come and gone - no call from CISP as promised with regards to my line release update - just as expected - not that you can expect much from their end these days anyway.

EDIT: I take that back - just got a call - apparently first release order failed - but they put it through again, and the line should be available tomorrow. Sorry CISP :whistling:

Sigh...
 
Fjorko said:
2PM has come and gone - no call from CISP as promised with regards to my line release update - just as expected - not that you can expect much from their end these days anyway.

Sigh...
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That sucks :( Please keep trying. The guys are standing by on this side to do everything.
 
Rickster said:
Ok so this was due to my area not having power and not an issue over at AH?

Couldnt this be prevented by increasing the DHCP lease time (as it was only off for ~8 hours) or something? I dont know much about fibre on the backend so excuse if it sounds like im talking out of my arse.
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I couldn't speak with any authority on that. Not sure if it's with us or with the provider. But I'll ask the question :unsure:
 
Well well well looks like i'm FINALLY connected!

An email to the Openserve CEO seems to have done the trick and my line is back and working.

@AfriMan apologies for the rants directed your way, but please work on getting your support team behind the scenes in order as it's a real **** show (apart from a few)

Also just please confirm from your side that the migration has completed

Regards

Nimz
 
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AfriMan said:
Did they say why it failed? Maybe if we know the error we can offer some advise :(
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They did not say why no, and i didn't bother asking why. Gary said he will check to see if you guys can grab the line tomorrow, so we'll see. Luckily i still have www access.
 
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