Afrihost - Pure Fibre Feedback Thread

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Nimz said:
Well well well looks like i'm FINALLY connected!

An email to the Openserve CEO seems to have done the trick and my line is back and working.

@AfriMan apologies for the rants directed your way, but please work on getting your support team behind the scenes in order as it's a real **** show (apart from a few)

Also just please confirm from your side that the migration has completed

Regards

Nimz
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Wow welcome to the family. Finally but you made it. :D
 
Arrrrgggg Cloudflare JHB outage. Traffic rerouted to CPT and it seems very slow.
 
Fjorko said:
They did not say why no, and i didn't bother asking why. Gary said he will check to see if you guys can grab the line tomorrow, so we'll see. Luckily i still have www access.
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If we can get it sorted tomorrow, we should be good. Your line should stay active in the holding pool for some time.
 
Nimz said:
Well well well looks like i'm FINALLY connected!

An email to the Openserve CEO seems to have done the trick and my line is back and working.

@AfriMan apologies for the rants directed your way, but please work on getting your support team behind the scenes in order as it's a real **** show (apart from a few)

Also just please confirm from your side that the migration has completed

Regards

Nimz
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No stress, we all know how frustrating it can be when nobody knows what's going on.

Just glad we are finally on top of this for you :)
 
Hey,

Is it possible to have a working internet connection with CISP but Afrihost say the line migration is completed?

Will check when back home later today, but Afrihost say the line migration is complete, but family members saying the Internet (CISP) is still working fine?

I have dropped @AfriMan a PM as well.
 
Cocopops said:
Hey,

Is it possible to have a working internet connection with CISP but Afrihost say the line migration is completed?

Will check when back home later today, but Afrihost say the line migration is complete, but family members saying the Internet (CISP) is still working fine?
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That was exactly my situation for about a month.
 
Cocopops said:
Thank you, how did you resolve?
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Mine was a Vumatel Aerial portal error issue. Once they sorted that out, I was good to go with Afrihost.
Many back and forth emails, whatsapp communication and call-me-backs before that happened, though.
 
Vernon said:
Mine was a Vumatel Aerial portal error issue. Once they sorted that out, I was good to go with Afrihost.
Many back and forth emails, whatsapp communication and call-me-backs before that happened, though.
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Ok eish. hoping mine goes through easily!
 
I'm pretty frustrated. Can anyone please explain the process of returning a line to the holding pool and picking it up again? My net was cancelled with webafrica yesterday and the request is still pending to release my line.. afrihost obviously can't connect me until it's released I just don't understand why it's taking so long. :/
 
Cocopops said:
Hey,

Is it possible to have a working internet connection with CISP but Afrihost say the line migration is completed?

Will check when back home later today, but Afrihost say the line migration is complete, but family members saying the Internet (CISP) is still working fine?

I have dropped @AfriMan a PM as well.
Click to expand...

If you are on Openserve, it depends on which PPPoE username you are using. As long as CISP haven't cancelled your username, then it would still work.
 
n1ckna5 said:
I'm pretty frustrated. Can anyone please explain the process of returning a line to the holding pool and picking it up again? My net was cancelled with webafrica yesterday and the request is still pending to release my line.. afrihost obviously can't connect me until it's released I just don't understand why it's taking so long. :/
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Best to keep chasing them up - it could be that they haven't submitted the cancellation form on your behalf to Openserve :(
 
AfriMan said:
Best to keep chasing them up - it could be that they haven't submitted the cancellation form on your behalf to Openserve :(
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Thanks for reply. I confirmed with them that they have sent through the request. It's octotel, maybe they take longer than others? Anyhoo annoying coz it's after 5 so no support when I'm home.
 
AfriMan said:
If you are on Openserve, it depends on which PPPoE username you are using. As long as CISP haven't cancelled your username, then it would still work.
Click to expand...
Thank you, all connected. Just needed to pop in new username details. Still at old speed but team is resolving I think.
 
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