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Question of the Day: Have you ever ordered a product online and received a fake knock-off?
Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
- Start date
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- Tags
- afrihost feedback pure fibre
- Status
I (also from Durban) was on Openserve Home with Afrihost and had no problems. 1 September moved to Pure Fibre and immediately problems started. The routing is effed, packet loss is ridiculous and best of all is, I can't even log into my hosting at Afrihost (Axxess).
Can anyone recommend another ISP please. Sending a million emails and traceroutes has gotten nobody nowhere with Afrihost and I don't see it changing anytime soon or in the distant future. I cannot pay for something I cannot use.
I've asked the specialist dealing with this to contact you with feedback. As I recall we had escalated to Openserve management to clear the pending orders on the line so we could action the request. They'll give you an update on how that process is progressing.
It's very weird that routing would have changed from Home to Pure. While the profile management is different, traffic routing would have been identical. You definitely shouldn't be seeing packet loss and issues getting to Axxess.
Can you please PM me so I can have someone troubleshoot with you around this? Definitely something else going on here and I definitely would like to get to the bottom of this for you
zahpat
Senior Member
Did you manage to get any feedback?I see quite a few posts in this regard. Let me check with our hardware manager - he might be able to get some direction from the distributor/manufacturer
His advice was to use the returns feature so we can send these units back to the manufacturer. Apparently this is not a general issue with the unit.
We are also issuing an updated model, so that might also eliminate the issue.
Adenoid Hynkel
Executive Member
Quick question and am sure it has been mentioned before. If afrihost activates my fibre account today I will only receive a month a few days for free? So better to wait till 1st? tx
Pho3nix
The Legend
What the process for this?
mysticMystic
Active Member
Migrating my Fibre to Afrihost has been a bit of a nightmare. Wouldn't recommend it.
@AfriMan @AfriFella - Any advice?
- First struggled to get my B number from my previous ISP. Not Afrihost's fault in any way but multiple calls and followups to finally get this information from my previous ISP.
- My previous ISP informed me that they released my line on the 6 September.
- Confirmed with Afrihost via a support ticket and they said they placed my Line Migration order. Should take aprox. 2 days I was told.
- Followed up on the 12th, 14th and 17th with NO feedback from Afrihost.
- On the 19th used Whatsapp Support and was informed that my line had been successfully migrated and that my router was ready for collection. Great news I thought.
- Collected my router at the offices on the 20th. Told the representative it still showed processing on the portal and was informed a supervisor just needs to link my B number and left with the expectation that it will be sorted.
- Nothing happened so followed up via Whatsapp again later on the 20th and was this time informed that in fact my line migration has not been completed and that my line was still locked by the previous operator. I need to follow up again with my previous ISP.
- After painfully again confirming with the previous ISP I got the information that the line was already released on the 6th already.
@AfriMan @AfriFella - Any advice?
Definitely sounds like there is mass confusion going on - we need to sort this out for you
If your line is in the holding pool, then it's shouldn't process for this long. Sounds like the order is stuck, or something else has gone wrong.
Can you please PM me so I can take a look and escalate to Openserve if necessary.
Fjorko
Expert Member
- Joined
- Jan 17, 2007
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Can i exchange mine for the updated model ? I have not opened mine yet. It's still sitting there in the box. Do i just hit the "exchange" button ?There is a button in ClientZone. You just need to hit it
wingnut771
Honorary Master
no wonder i couldn't find "the button", thought i was blind, my router doesn't show in clientzone, only 3 huawei routers for lte:
I don't see why not if it's still sealed.
That's not right. Can you create a support ticket and I'll send through to our warehouse manager? Just drop me the reference on a PM.
wingnut771
Honorary Master
wingnut771
Honorary Master
Yes @AfriMan they need to contact Liquid telecom. There is packet loss on their transit provider Liquid over Seacom. They need to reroute because EU traffic is suffering....
Interesting, im not seeing the same packetloss here from cape town for some reason. Is it still ongoing on your end?
Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 41 | 41 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| cpt-rx2.ip.adsl.co.za - 0 | 41 | 41 | 2 | 3 | 5 | 3 |
| cpt-net1.ip.adsl.co.za - 0 | 41 | 41 | 2 | 2 | 4 | 2 |
| be-22.lza-pe1-cpt.liquidtelecom.net - 0 | 41 | 41 | 2 | 2 | 4 | 3 |
|te-0-2-0-17.luk-pe1-gsw.liquidtelecom.net - 0 | 41 | 41 | 142 | 142 | 144 | 143 |
| be-5.luk-pe1-tho.liquidtelecom.net - 0 | 41 | 41 | 142 | 142 | 144 | 143 |
| 5.11.8.145.liquidtelecom.net - 0 | 41 | 41 | 141 | 145 | 201 | 142 |
| 195.66.226.234 - 0 | 41 | 41 | 143 | 145 | 193 | 144 |
| ae1-br01-eqld5.as57976.net - 0 | 41 | 41 | 173 | 176 | 216 | 174 |
| et-0-0-2-br02-eqam1.as57976.net - 0 | 41 | 41 | 176 | 180 | 220 | 211 |
| et-0-0-67-pe02-eqam1.as57976.net - 0 | 41 | 41 | 176 | 180 | 229 | 177 |
| 185.60.112.157 - 0 | 41 | 41 | 176 | 177 | 179 | 177 |
|________________________________________________|______|______|______|______|______|______|Edit: Nvm i see its a different route mine is taking.
Heres one over the seacom route:
Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 51 | 51 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| cpt-rx2.ip.adsl.co.za - 0 | 51 | 51 | 2 | 3 | 8 | 5 |
| cpt-net1.ip.adsl.co.za - 0 | 51 | 51 | 2 | 2 | 4 | 3 |
| be-22.lza-pe1-cpt.liquidtelecom.net - 0 | 51 | 51 | 2 | 2 | 4 | 3 |
|te-0-2-0-10.lza-p3-jhb.liquidtelecom.net - 0 | 51 | 51 | 178 | 179 | 184 | 179 |
| xe-0-1-3.lfr-pe2-mrs.liquidtelecom.net - 0 | 51 | 51 | 177 | 180 | 230 | 178 |
|et-7-0-0-u100.cr-polaris.fra1.bb.godaddy.com - 0 | 51 | 51 | 195 | 196 | 201 | 195 |
| ae0.cr-antares.fra10.bb.godaddy.com - 0 | 51 | 51 | 195 | 197 | 229 | 195 |
| ae0.cr-vega.sxb1.bb.godaddy.com - 0 | 51 | 51 | 197 | 198 | 231 | 199 |
| gw-heg.curie.router.fr.velia.net - 0 | 51 | 51 | 195 | 196 | 217 | 196 |
| sxb24acA.strasbourg.fr.velia.net - 0 | 51 | 51 | 199 | 205 | 268 | 204 |
| 185.136.166.85 - 0 | 51 | 51 | 197 | 198 | 204 | 198 |
|________________________________________________|______|______|______|______|______|______|- Status