ISP cash cow
Executive Member
where did you run the vpn from?
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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where did you run the vpn from?
wingnut771
Honorary Master
from sa, but don't have one anymore but am considering getting a year's sub off ebay. they're dirt cheap, like $5, I prefer expressvpn over nordvpn from past experience.
ISP cash cow
Executive Member
Yeah I have a couple of VPN accounts but did you just have it running still as Country: South Africa City:Jhb and it sorted the issue out?
I've been looking at a VPN. The biggest issue I have found is all these companies put their servers in JHB. So as a person in Cape Town, if I use it everything just gets a ping increase since its hops the extra 20/30ms from CPT to JHB and back to CPT.
Still trying to find one with CPT servers.
Why Cloudflare even allows South Africa to flood and congest the Kigali CDN is just weird.... If they stopped the local CDN because of transit issues I can just imagine it will be so much worse for Kigali. It's congested and seeing as a lot of traffic is getting pulled through that CDN I'm just surprised at Cloudflare. They have become a Google of the internet except Google does such a better job.
wingnut771
Honorary Master
luketang56
Well-Known Member
Afrihost - I honestly don't know who else to talk to anymore between your call centre and Vumatel.
I have probably spoken to over 15 different agents - all promising to get back to me and to personally take it upon them to sort out the issue with the install as "this is not how you guys do business"
In Summary:
After placing an order for fibre on the 3rd of September (a simple migration of ISP services) (Fibre been running no issue for two years, previous flatmate left and took router) I still today do not have this connection up and running.
The router arrived on the 11th of September - at the time afrihost had placed an order with Vumatel for a "NEW FIBRE INSTALL" - Not sure why - definitely specified for migration of services - but anyways called Vumatel and asked them to change this to a migration. The next day all is apparently configured from Vumatel - ONT CONFIG is updated with new MAC address and we're ready to go.
Wrong - Popped in the D-LINK Router (configured obviously) and all we have is a"Failed to get an IP Address from the DHCP Server"
Confirm the next day again with AFRIHOST and VUMATEL that all CONFIG in terms of FSAN and MAC addressing is setup and done correctly to which both parties assure me that all is configured correctly.
I continue to call AFRIHOST pretty much everyday trying to get this sorted - most operators telling me that I need to go to https://clientzone.afrihost.com/fibre-activate/ etc. etc. which can be a little difficult if you don't actually have an IP address to get there. Both parties keep blaming each other saying the problem lies of the other end seeing as everything is up and running correctly on their end.
Got through to at least one guy who said this is extremely strange as he can see the DHCP server keeps returning invalid IP assignment (afihost side) - eventually told me he is going to escalate this to the network engineers as something strange is going on - still waiting for that escalation.
Another operator told me the ONT is now broken and that Vumatel is going to come and replace it. Still waiting on that one as well.
On Sunday another operator told me that he has seen a problem on their end but needs to be in contact with Vuma to fix this and it will be done first thing in morning after which he will give me a call to confirm that the problem has now been corrected. Yeah still waiting on that one as well.
In short it is now the 24th of September - I've had the router for nearly two weeks with a line that up & running yet cannot even get an IP Address to "Activate" this wonderful line.
Afrihost could you please come and collect your ROUTER? As I think I'll be going somewhere else?
I see under "Cancel this service" there is a reason stating "Installation was a nightmare" - well this wasn't just a nightmare - it's an absolute **** show and the only thing it's done for me was bring my Airtime balance to a near 0 after having to call these clowns most days trying to get this **** sorted. -478/10 - Can't recommend.
I have probably spoken to over 15 different agents - all promising to get back to me and to personally take it upon them to sort out the issue with the install as "this is not how you guys do business"
In Summary:
After placing an order for fibre on the 3rd of September (a simple migration of ISP services) (Fibre been running no issue for two years, previous flatmate left and took router) I still today do not have this connection up and running.
The router arrived on the 11th of September - at the time afrihost had placed an order with Vumatel for a "NEW FIBRE INSTALL" - Not sure why - definitely specified for migration of services - but anyways called Vumatel and asked them to change this to a migration. The next day all is apparently configured from Vumatel - ONT CONFIG is updated with new MAC address and we're ready to go.
Wrong - Popped in the D-LINK Router (configured obviously) and all we have is a"Failed to get an IP Address from the DHCP Server"
Confirm the next day again with AFRIHOST and VUMATEL that all CONFIG in terms of FSAN and MAC addressing is setup and done correctly to which both parties assure me that all is configured correctly.
I continue to call AFRIHOST pretty much everyday trying to get this sorted - most operators telling me that I need to go to https://clientzone.afrihost.com/fibre-activate/ etc. etc. which can be a little difficult if you don't actually have an IP address to get there. Both parties keep blaming each other saying the problem lies of the other end seeing as everything is up and running correctly on their end.
Got through to at least one guy who said this is extremely strange as he can see the DHCP server keeps returning invalid IP assignment (afihost side) - eventually told me he is going to escalate this to the network engineers as something strange is going on - still waiting for that escalation.
Another operator told me the ONT is now broken and that Vumatel is going to come and replace it. Still waiting on that one as well.
On Sunday another operator told me that he has seen a problem on their end but needs to be in contact with Vuma to fix this and it will be done first thing in morning after which he will give me a call to confirm that the problem has now been corrected. Yeah still waiting on that one as well.
In short it is now the 24th of September - I've had the router for nearly two weeks with a line that up & running yet cannot even get an IP Address to "Activate" this wonderful line.
Afrihost could you please come and collect your ROUTER? As I think I'll be going somewhere else?
I see under "Cancel this service" there is a reason stating "Installation was a nightmare" - well this wasn't just a nightmare - it's an absolute **** show and the only thing it's done for me was bring my Airtime balance to a near 0 after having to call these clowns most days trying to get this **** sorted. -478/10 - Can't recommend.
wingnut771
Honorary Master
also can't recommend them if you're in pinetown durban area on vuma trenched due to random hop 3 drops. still on going since i migrated on 1 aug, had no issue the previous 6 months with other isp's.
wingnut771
Honorary Master
and now there's congestion (200mb line):
Evening guys,
Sorry about the radio silence. Our team took a break on Monday to see William Shatner at Comic Con. I actually got to meet him face to face. OMG - what an amazing guy!!
I see there are some routing issues mentioned here - can anyone tell me if this is still happening?
Sorry about the radio silence. Our team took a break on Monday to see William Shatner at Comic Con. I actually got to meet him face to face. OMG - what an amazing guy!!
I see there are some routing issues mentioned here - can anyone tell me if this is still happening?
Hi Luke
You are totally right - this sounds like a total nightmare. I am really sorry about this. This should never have gone this way.
I am pretty sure this can be fixed with the right intervention from our side.
Please PM me and give me your details. I'll make sure we fix this properly for you
Heres a test from this evening:
Code:
AH:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 213 | 213 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| cpt-rx2.ip.adsl.co.za - 0 | 213 | 213 | 2 | 3 | 10 | 3 |
| cpt-net1.ip.adsl.co.za - 0 | 213 | 213 | 2 | 2 | 7 | 2 |
| be-22.lza-pe1-cpt.liquidtelecom.net - 0 | 213 | 213 | 2 | 2 | 5 | 3 |
|Te-0-3-0-11.lza-p3-jhb.liquidtelecom.net - 0 | 213 | 213 | 176 | 177 | 182 | 178 |
| xe-0-1-3.lfr-pe2-mrs.liquidtelecom.net - 0 | 213 | 213 | 177 | 179 | 242 | 177 |
|et-7-0-0-u100.cr-polaris.fra1.bb.godaddy.com - 0 | 213 | 213 | 195 | 196 | 216 | 195 |
| ae0.cr-antares.fra10.bb.godaddy.com - 0 | 213 | 213 | 195 | 197 | 226 | 196 |
| ae0.cr-vega.sxb1.bb.godaddy.com - 0 | 213 | 213 | 196 | 198 | 215 | 196 |
| gw-heg.curie.router.fr.velia.net - 0 | 213 | 213 | 196 | 201 | 250 | 198 |
| sxb24acA.strasbourg.fr.velia.net - 0 | 213 | 213 | 198 | 205 | 282 | 199 |
| 185.136.166.85 - 0 | 213 | 213 | 197 | 199 | 207 | 199 |
|________________________________________________|______|______|______|______|______|______|
NordVPN:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.8.8.1 - 0 | 7 | 7 | 146 | 146 | 147 | 147 |
| Packet was too big. - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| ae2.31-rt1-cr.ldn.as25369.net - 0 | 7 | 7 | 146 | 146 | 148 | 146 |
| ae1.rt0-thn.ldn.as25369.net - 0 | 7 | 7 | 146 | 147 | 150 | 146 |
| be4021.ccr22.lon01.atlas.cogentco.com - 0 | 7 | 7 | 146 | 147 | 149 | 148 |
| be2869.ccr42.lon13.atlas.cogentco.com - 0 | 7 | 7 | 147 | 147 | 149 | 147 |
| be12489.ccr42.par01.atlas.cogentco.com - 0 | 7 | 7 | 154 | 155 | 156 | 155 |
| be3545.rcr21.sxb01.atlas.cogentco.com - 0 | 7 | 7 | 161 | 162 | 163 | 162 |
|be2781.nr14.b015623-2.sxb01.atlas.cogentco.com - 0 | 7 | 7 | 162 | 162 | 163 | 163 |
| ae7.cr-nunki.sxb1.core.heg.com - 0 | 7 | 7 | 161 | 163 | 165 | 165 |
| gw-heg.newton.router.fr.velia.net - 0 | 7 | 7 | 163 | 166 | 170 | 163 |
| sxb24acA.strasbourg.fr.velia.net - 0 | 7 | 7 | 162 | 163 | 165 | 163 |
| 185.136.166.85 - 0 | 7 | 7 | 161 | 161 | 163 | 161 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderChecked with our NOC team. They confirm we've logged a ticket with Cloudflare cos we're getting similar routing issues to our own website.
Can't officially speak for others sites getting similar issues but it's likely to be the same cause.
My best guess is that Cloudflare are rerouting some local sites to global nodes because there is something happening with local nodes.
wingnut771
Honorary Master
he is talking about kuk eu ping going on for months, now you change the subject and start talking about cloudflare, no wonder it's taking so long.
Confusing, cos I was picking up on the Cloudflare conversation.
Our network manager is looking at the routing and to see what can be changed - I think I did mention this a few posts back. I did say up front that it was going to be a long process. Things are definitely moving, so I am sure we'll get a positive result.
Confusing, cos I was picking up on the Cloudflare conversation.
Our network manager is looking at the routing and to see what can be changed - I think I did mention this a few posts back. I did say up front that it was going to be a long process. Things are definitely moving, so I am sure we'll get a positive result.
I'm sure people did mention cloudfare issues a couple posts back, but yeah mine was about the eu routing. Iv been using a vox account to play apex legends until the eu routing gets sorted, but ofc i don't want to have to use it forever.
wingnut771
Honorary Master
not if you bothered looking at his tracerts.Confusing, cos I was picking up on the Cloudflare conversation.
Our network manager is looking at the routing and to see what can be changed - I think I did mention this a few posts back. I did say up front that it was going to be a long process. Things are definitely moving, so I am sure we'll get a positive result.
Wasp_21
Expert Member
Sorry about that. Can you drop me a PM with your deets and let me get you a call with assistance?
How are all the 1Gbps people doing?
Still getting great speeds on my side - ran this test while my kid is streaming Prime Video in the lounge. School holidays, what can you do?
Speaking of which, if you're looking for things to stream with your new upgraded connection - try out Prime Video. They have a $2.99 for six months deal. I was pretty impressed with the selection, but would love to know what others think.
They have Seinfeld. Nuff said.
Still getting great speeds on my side - ran this test while my kid is streaming Prime Video in the lounge. School holidays, what can you do?
Speaking of which, if you're looking for things to stream with your new upgraded connection - try out Prime Video. They have a $2.99 for six months deal. I was pretty impressed with the selection, but would love to know what others think.
They have Seinfeld. Nuff said.
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