Afrihost - Pure Fibre Feedback Thread

[AfriMan]

Imo it really isn't acceptable for gaming. 190-200ms when i could be getting <=160ms to the same servers otherwise is a big difference. Its not just the routing to a select few servers either, a majority of the servers i'm seeing have routing that is not great.

I totally get where you are coming from. I will continue engaging with our team to find a solution.

 

[AfriMan]

my 100/100 fibre line, on an almost daily basis now... #fml

That doesn't look good at all - especially the high latency. Could you please PM me so I can refer this to one of our fibre specialists?

 

[Naks]

@AfriMan PM sent

 

[STORMERSFAN]

Still happy with AH since my move in Aug.. Keep it up guys..

 

[STORMERSFAN]

@AfriMan just received a bill for Nov for R1067.. When it was supposed to be free.. Pls look into urgently

 

[STORMERSFAN]

@AfriFella

 

[STORMERSFAN]

@AfriFella

I've been billed for November and I wasn't supposed to be charged.. Pls look into urgently

 

[Phinix]

@AfriMan Got my invoice and it appears they have only given me 2 free months, not the 3 free months for migrating.
Is this something you can look into or should i message accounts?

 

[The_Ogre]

@AfriMan Got my invoice and it appears they have only given me 2 free months, not the 3 free months for migrating.
Is this something you can look into or should i message accounts?

Same

 

[The_Ogre]

Though, I'm not moaning about my bandwidth on a 100/100 line

 

[The_Ogre]

.

 

[Fjorko]

Not gettig very good speeds at the moment :

200/100

Local:



International :




Whats going on @AfriMan ??


EDIT: Nevermind - Its my Laptop !! %#^%#$%#%$#

 

[AfriMan]

@AfriMan just received a bill for Nov for R1067.. When it was supposed to be free.. Pls look into urgently

Got your PM.

Your invoice is at full price because you have a credit balance. If you draw a statement, you'll see that you have credit for a month or two remaining.

 

[AfriMan]

@AfriMan Got my invoice and it appears they have only given me 2 free months, not the 3 free months for migrating.
Is this something you can look into or should i message accounts?

I can check for you. Just PM me with your details.

 

[STORMERSFAN]

Got your PM.

Your invoice is at full price because you have a credit balance. If you draw a statement, you'll see that you have credit for a month or two remaining.

Ok.. So no amount will be debited from my cc?

 

[AfriMan]

Not gettig very good speeds at the moment :

200/100

Local:

View attachment 728114

International :

View attachment 728116


Whats going on @AfriMan ??


EDIT: Nevermind - Its my Laptop !! %#^%#$%#%$#

Ah, makes sense. My speeds are pretty normal on this side.

 

[AfriMan]

Ok.. So no amount will be debited from my cc?

No, we'll always consume any credit first, before we debit your account. So at some point your credit will only cover part of the amount, and the balance will be charged to your selected payment method.

 

[STORMERSFAN]

No, we'll always consume any credit first, before we debit your account. So at some point your credit will only cover part of the amount, and the balance will be charged to your selected payment method.

Thank u very much..

 

[AfriMan]

Thank u very much..

Pleasure, meneer!

 

[blowdart18]

Quick question, why would your routers be so behind on firmware version?

I did a check and I see the latest version for the Hardware version R1 is 3.0.1 but it is dispatched with version 1.0.0

Automatic update also points to a URL that does not show any updates available.

Difficult to see what the change log is between the versions, I originally updated because whenever I put the WiFi under load it would always reset.

Did anyone else notice this, might have been mentioned earlier but difficult to search on mobile.