Afrihost - Pure Fibre Feedback Thread

[LordPhoenix_ZA]

Funny thing though even with packetloss local should always be close to max speed. Also 8ms is a bit high on Vumatel you guys should be getting 4ms or less.

You need to get your Afrihost ticket moved to critical team so they can press Vumatel for answers.

Yeah usually I’m around 2-3ms to be honest. So something is definitely up.

How do I get Afrihost to escalate when they don’t even reply :-(

 

[svenh]

Not a good speedtest server. Vox would feed the traffic over their own transit to SA and peer it with Afrihost. Rather use an independent speedtest server like GTT, Coreix, FDC Servers ect

OK I will give it a try, thx

 

[cavedog]

Yeah usually I’m around 2-3ms to be honest. So something is definitely up.

How do I get Afrihost to escalate when they don’t even reply :-(

I just logged a ticket via the app because my MTN fixed LTE sim is blocked. Very fast reply.

 

[LordPhoenix_ZA]

I just logged a ticket via the app because my MTN fixed LTE sim is blocked. Very fast reply.

View attachment 782588

Fibre division aren’t so quick I’m afraid.

 

[e4et]

Well I am fed-up with AH support and FF as they cant seem to provision FF for line activation as I phoned this morning again (wasting 45min online) after the weekend has gone by to determine when the fibre service would be activated, sorry sir we are looking for a cxnk - or BNT number please kindly provide it to us. WTF...Since after I have signed the FF home installation consent form on the 29/01 I thought that the subcontrator FF is using to do the installation would have captured all the info needed for future reference to activate to line.
I heard nothing from AH support
I made contact with Afriman and he assisted with the router to expedited for delivery...Thank you..Afriman.
Logged a ticket again to AH support in the week... hey I have the router please help I cant connect....some lame excuses and apologies for big outings and they will attend to my request......
I decided to contact FF directly ,,apparently they cant deal directly with the clients ...sorry you must work through your service provider,,,they must just give us the number and we can provision the line...
Another 48 hours going going gone......cant see that the service would be online before the weekend.
I must say I had better service with my existing LTE connection

I had a somewhat similar experience with FF, but Afrihost assisted me in getting the line provisioned.
You will need your FRG....... reference number and the UBNT number from the Ubiquity ONT (the little black box that was installed on the wall), which connects to your router.. The number is on the box the device came in, should also be on the back of the device.
I made several calls to frogfoot, you need to get through to the FTTH section and then provisioning. I was unlucky because my install was done on a Friday afternoon and the following Monday was a holiday.
I did get through to a FF "engineer" on the Saturday morning, who assured me the line will be provisioned, but he was just blowing steam up my @$$.

I then called AH on Tuesday morning, and their guy called FF and got them to provision the line, and he then walked me through the activation steps.

I'm positive that once you have the relevant FRG and UBNT numbers in hand that AH will have up and running in no time.

 

[LordPhoenix_ZA]

There’s a pattern here. This morning speeds are back to normal.

Second day in a row now. Same pattern.In the morning speeds are good. Once evening and peak load hits the download speeds tank. Only downloads. @AfriMan can we please have someone look into this.
Your teams are ignoring my emails. Not good.

 

[dotcat]

I'm seeing an extra 60ms latency to Europe this morning? Is there an issue with one of the east coast cables now? Also packet loss.

 

[bradza]

I'm seeing an extra 60ms latency to Europe this morning? Is there an issue with one of the east coast cables now? Also packet loss.

Yeah everything pegging here, afrihost mobile, fibre connection, just...yeah. Bad connection. Somethings up...well down.

 

[Vernon]

Crawling on my side as well.

 

[Bryn]

Mostly fine for me. International only 50% at around 100Mbps, but obviously usable at that speed. Latency normal.

 

[cavedog]

Mostly fine for me. International only 50% at around 100Mbps, but obviously usable at that speed. Latency normal.

I'm getting line speed

 

[Cav5034]

Yeah.... not looking good, besides the high ping to local I have an average of 10% packet loss constantly on CSGO. 100/100 fibre Afrihost/SADV

 

[vavyn]

High ping to OW EU
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 33 | 33 | 0 | 0 | 0 | 0 |
| 165-73-56-1.ip.afrihost.joburg - 0 | 33 | 33 | 0 | 0 | 1 | 0 |
| 169-1-21-91.ip.afrihost.co.za - 0 | 33 | 33 | 0 | 0 | 1 | 0 |
| rndf-ip-ll-1-wan.telkom-ipnet.co.za - 0 | 33 | 33 | 1 | 1 | 3 | 1 |
| 46.17.237.136.liquidtelecom.net - 16 | 19 | 16 | 207 | 208 | 211 | 209 |
|NETWORK.LTZ-VSAT262-NUA.liquidtelecom.com - 17 | 18 | 15 | 204 | 206 | 207 | 206 |
| 80.249.208.83 - 16 | 19 | 16 | 209 | 217 | 291 | 211 |
| ae1-br02-eqam1.as57976.net - 0 | 33 | 33 | 210 | 212 | 240 | 210 |
| et-0-0-3-br02-eqpa4.as57976.net - 0 | 33 | 33 | 214 | 221 | 267 | 214 |
| be2-pe1-eqpa4.as57976.net - 0 | 33 | 33 | 211 | 211 | 213 | 211 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[AfriNatic]

What has changed with Afrihost Pure Fibre and Openserve? My browsing is noticeably snappier than I've seen it before. Did a local test and the latency is lower than I've ever seen for Openserve in PE:

Hi Bryn, I'm sorry that you are struggling with your speeds. Please PM me your email address so that I can take a look into why this is happening?

 

[AfriNatic]

Online again. Router could not connect.

Hi Orbiter, Sorry for only getting back to you now, I'm glad that you are now connected.

 

[AfriNatic]

High ping to OW EU
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 33 | 33 | 0 | 0 | 0 | 0 |
| 165-73-56-1.ip.afrihost.joburg - 0 | 33 | 33 | 0 | 0 | 1 | 0 |
| 169-1-21-91.ip.afrihost.co.za - 0 | 33 | 33 | 0 | 0 | 1 | 0 |
| rndf-ip-ll-1-wan.telkom-ipnet.co.za - 0 | 33 | 33 | 1 | 1 | 3 | 1 |
| 46.17.237.136.liquidtelecom.net - 16 | 19 | 16 | 207 | 208 | 211 | 209 |
|NETWORK.LTZ-VSAT262-NUA.liquidtelecom.com - 17 | 18 | 15 | 204 | 206 | 207 | 206 |
| 80.249.208.83 - 16 | 19 | 16 | 209 | 217 | 291 | 211 |
| ae1-br02-eqam1.as57976.net - 0 | 33 | 33 | 210 | 212 | 240 | 210 |
| et-0-0-3-br02-eqpa4.as57976.net - 0 | 33 | 33 | 214 | 221 | 267 | 214 |
| be2-pe1-eqpa4.as57976.net - 0 | 33 | 33 | 211 | 211 | 213 | 211 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hi vavyn, this is still expected because the undersea cable fault is still active, we purchased additional international bandwidth but it clearly didn't resolve the issue entirely. Do you find that this happens at specific times in a day?

 

[AfriNatic]

View attachment 783286

Yeah.... not looking good, besides the high ping to local I have an average of 10% packet loss constantly on CSGO. 100/100 fibre Afrihost/SADV

Hi Cav5034, the ping could definitely be better, can you confirm how many devices you had connected at the time and was the test done via WiFi or LAN?

 

[Cav5034]

Hi Cav5034, the ping could definitely be better, can you confirm how many devices you had connected at the time and was the test done via WiFi or LAN?

Non connected. Tests done while connected directly to ONT.

 

[AfriNatic]

Crawling on my side as well.

I'm sorry about that Vernon, can you please PM me your email address so that I can check on this and try rectify it?

 

[AfriNatic]

Non connected. Tests done while connected directly to ONT.

That's not good then, the undersea cable fault affected international traffic so the local tests should look better than that. Can you please PM me your email address so that I can locate your profile and have a look?