Afrihost - Pure Fibre Feedback Thread

[Kneebough]

Ok so I traced the connection to a US server. I know the streamer is in EU. Hmmm

 

[Kneebough]

@cavedog Thanks for the responses though. I appreciate it.

 

[cavedog]

Ok so I traced the connection to a US server. I know the streamer is in EU. Hmmm

Weird mine is just getting served by a France server.

 

[cavedog]

Ok so I traced the connection to a US server. I know the streamer is in EU. Hmmm

If you are getting served by US servers that is likely what the issue is although latency to the US is still only like 230ms or so on the East Coast so should still be fine unless you have a line with Packet loss then you are going to struggle. Even with the slightest loss you will struggle watching any streaming services from the US.

 

[Kneebough]

If you are getting served by US servers that is likely what the issue is although latency to the US is still only like 230ms or so on the East Coast so should still be fine unless you have a line with Packet loss then you are going to struggle. Even with the slightest loss you will struggle watching any streaming services from the US.

Yes it seems that might be the problem. For some reason I'm being served from Kansas. I am going to do some more troubleshooting to see if I can get a different connection point etc etc. Something isn't right here as I can stream at the office at 1080p on a lesser connection but at home struggle at 360p on a non contended line.

I also tested mixer and it also connects me to the US but streams fine. I swear this is something only Twitch related. But I will do more testing. Thanks!

 

[cavedog]

Yes it seems that might be the problem. For some reason I'm being served from Kansas. I am going to do some more troubleshooting to see if I can get a different connection point etc etc. Something isn't right here as I can stream at the office at 1080p on a lesser connection but at home struggle at 360p on a non contended line.

I also tested mixer and it also connects me to the US but streams fine. I swear this is something only Twitch related. But I will do more testing. Thanks!

Are you using any custom DNS on the pc or router? I mainly use 9.9.9.9 and 8.8.8.8 but you being in CPT defaul DNS or Cloudflare 1.1.1.1 will be fine. For some reason the website is picking up that US is best servers so maybe something related to your IP? Can you maybe ask Afrihost to reset the IP so you can get an new one? I know that Afrihost gives different IP ranges for different cable providers. Maybe the range is the issue.

 

[Kneebough]

Are you using any custom DNS on the pc or router? I mainly use 9.9.9.9 and 8.8.8.8 but you being in CPT defaul DNS or Cloudflare 1.1.1.1 will be fine. For some reason the website is picking up that US is best servers so maybe something related to your IP? Can you maybe ask Afrihost to reset the IP so you can get an new one? I know that Afrihost gives different IP ranges for different cable providers. Maybe the range is the issue.

I have tried variations of 1.1.1.1, 8.8.8.8 and 9.9.9.9 and the default afrihost DNS and none makes any difference to the routing. Resetting IP to a new one might make a difference. Will call them tomorrow and see if that makes a difference. Thanks man!

 

[cavedog]

I have tried variations of 1.1.1.1, 8.8.8.8 and 9.9.9.9 and the default afrihost DNS and none makes any difference to the routing. Resetting IP to a new one might make a difference. Will call them tomorrow and see if that makes a difference. Thanks man!

No problem.

Just tested mixer on my side and I get served by a London IP.




Yes try resetting the IP something up with it preferring US servers. At least get it fixed to move to the EU servers then see if that helps.

 

[Naks]

fibre is acting up again: web browsing is dead slow although everything else seems normal.

and no answer from the Whatsapp support chat...

 

[moms]

@cavedog Any idea why when I do a Speedtest I can never go over 14mbps no matter which server I choose?. I am on a 20mbps line with OpenServe on AH.

 

[CrypticZA]

@cavedog Any idea why when I do a Speedtest I can never go over 14mbps no matter which server I choose?. I am on a 20mbps line with OpenServe on AH.

Have you gotten a test account from another ISP (adsl account) and seen if you get your max speed with them? If you get full speed with another ISP point the finger at AH if you get the same speed point your finger at Openserve

 

[moms]

Have you gotten a test account from another ISP (adsl account) and seen if you get your max speed with them? If you get full speed with another ISP point the finger at AH if you get the same speed point your finger at Openserve

I got a Vox Fatpipe account which I hardly use, thanks man let me try that and see if it works.

 

[cavedog]

@cavedog Any idea why when I do a Speedtest I can never go over 14mbps no matter which server I choose?. I am on a 20mbps line with OpenServe on AH.

If the line is on 20mbps but you can't get that it could be that the account is speed capped.

Try using a 1GB capped account from Axxess and see if the speed cap is still in place. IF on a capped account speed is full speed you need to have Afrihost look at why the speed on the pppoe details is capped. They might have given the wrong account for the wrong line speed.

 

[moms]

If the line is on 20mbps but you can't get that it could be that the account is speed capped.

Try using a 1GB capped account from Axxess and see if the speed cap is still in place. IF on a capped account speed is full speed you need to have Afrihost look at why the speed on the pppoe details is capped. They might have given the wrong account for the wrong line speed.

thanks bud will give it a shot.

 

[Cav5034]

Ok, so support staff told me I need to run more tests. What is the best way to capture this data besides screenshots or data dumping into an email.

I am running a bunch of ping tests (like ping www.afrihost.com -n 30). Although now I need to be creative on the websites because packet loss to Afrihost and Google isn't enough for them.... sigh!

If there is any easier method of measuring and capturing this data and also make it easier for support to read through it?

edit: looking at you @cavedog aka new Afriman...

 

[cavedog]

Ok, so support staff told me I need to run more tests. What is the best way to capture this data besides screenshots or data dumping into an email.

I am running a bunch of ping tests (like ping www.afrihost.com -n 30). Although now I need to be creative on the websites because packet loss to Afrihost and Google isn't enough for them.... sigh!

If there is any easier method of measuring and capturing this data and also make it easier for support to read through it?

edit: looking at you @cavedog aka new Afriman...

Well I think if you do a iperf and it shows packetloss you just screengrab it and note the date and time. Afrihost support needs to escalate it to Critical Care or at least log a query with the fibre provider. If there is any loss on the line it should be logged with the fibre cable provider as even the smallest amount of loss will cause TCP international traffic plummet

 

[Cav5034]

Well I think if you do a iperf and it shows packetloss you just screengrab it and note the date and time. Afrihost support needs to escalate it to Critical Care or at least log a query with the fibre provider. If there is any loss on the line it should be logged with the fibre cable provider as even the smallest amount of loss will cause TCP international traffic plummet

How about this then...

My line which is SADV/Afrihost 100/100:





My neighbours line which is SADV/Vodacom Business 10/10:






So to me it looks like an SADV problem being that the same issue is happening on other SADV lines in my area...

Unles I am missing something?

Edit: this issue only exists from 5pm to about 10pm!

 

[e4et]

I'm also getting time outs to the Apex London server.
Pinging 217.147.89.101 with 32 bytes of data:
Reply from 217.147.89.101: bytes=32 time=169ms TTL=119
Reply from 217.147.89.101: bytes=32 time=170ms TTL=119
Reply from 217.147.89.101: bytes=32 time=171ms TTL=119
Reply from 217.147.89.101: bytes=32 time=172ms TTL=119
Reply from 217.147.89.101: bytes=32 time=171ms TTL=119
Request timed out.
Reply from 217.147.89.101: bytes=32 time=166ms TTL=119
Reply from 217.147.89.101: bytes=32 time=171ms TTL=119
Reply from 217.147.89.101: bytes=32 time=166ms TTL=119
Reply from 217.147.89.101: bytes=32 time=168ms TTL=119
Request timed out.
Reply from 217.147.89.101: bytes=32 time=165ms TTL=119
Reply from 217.147.89.101: bytes=32 time=172ms TTL=119
Reply from 217.147.89.101: bytes=32 time=172ms TTL=119
Reply from 217.147.89.101: bytes=32 time=171ms TTL=119
Reply from 217.147.89.101: bytes=32 time=167ms TTL=119
Reply from 217.147.89.101: bytes=32 time=168ms TTL=119
Reply from 217.147.89.101: bytes=32 time=165ms TTL=119
Reply from 217.147.89.101: bytes=32 time=165ms TTL=119
Request timed out.

Also to this (rndf-ip-ll-1-wan.telkom-ipnet.co.za [196.25.199.141])

Pinging 196.25.199.141 with 32 bytes of data:
Reply from 196.25.199.141: bytes=32 time=12ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=15ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=10ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=9ms TTL=252
Reply from 196.25.199.141: bytes=32 time=12ms TTL=252
Reply from 196.25.199.141: bytes=32 time=6ms TTL=252
Reply from 196.25.199.141: bytes=32 time=8ms TTL=252
Reply from 196.25.199.141: bytes=32 time=5ms TTL=252
Reply from 196.25.199.141: bytes=32 time=9ms TTL=252
Reply from 196.25.199.141: bytes=32 time=10ms TTL=252
Reply from 196.25.199.141: bytes=32 time=12ms TTL=252
Reply from 196.25.199.141: bytes=32 time=10ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=11ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=15ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Request timed out.
Reply from 196.25.199.141: bytes=32 time=15ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=15ms TTL=252
Reply from 196.25.199.141: bytes=32 time=15ms TTL=252
Reply from 196.25.199.141: bytes=32 time=15ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=2ms TTL=252
Reply from 196.25.199.141: bytes=32 time=13ms TTL=252
Reply from 196.25.199.141: bytes=32 time=10ms TTL=252
Reply from 196.25.199.141: bytes=32 time=14ms TTL=252
Reply from 196.25.199.141: bytes=32 time=16ms TTL=252
Request timed out.

This seems to only start happening between 6 and 11 pm.
I dont have any issues during the day.

 

[DreamKing]

The R999 cancellation fee within 6 months is the only fee. The router is yours to keep. No hidden fees.

do you charge for delivery of the router? I read you fine print it said R250, is that true? or can I collect it from your office (rivonia)?

 

[bradza]

Afrihost completely gone in Durban, anyone else having issues? I'm having to use mobile.