Afrihost - Pure Fibre Feedback Thread

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Zertop said:
Hey @AfriPeeps

A bit confused. I'm a potential new (well, oldish new) customer and hoping to sign up for Vuma fibre.

I had a look this morning, and saw this new (50Down 20Up) package option:

View attachment 810365

Which I was super stoked about! I did double check that it was valid with a call centre agent:

View attachment 810367

However when I checked back a few minutes ago, the option has gone. Any idea whether this is a mistake, or whether this package option was never an option :)

View attachment 810369

Thanks!
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I also saw it earlier today, It would be awesome if they can keep it, because I saw a 200/100 option for R1197.00 p/m which would be ideal. There was also a 200/10 for R1097.00 p/m. But to be honest with you, I think it was a mistake on their side.
 
Maybe this is going to happen soon and someone updated the website too early by mistake ?
It is about time better deals came up
 
skylink said:
Maybe this is going to happen soon and someone updated the website too early by mistake ?
It is about time better deals came up
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I have a feeling they will surprise us (I hope so) and say, your packages will be left unchanged after the "Free Upgrade" period.
 
@AfriNatic @AfriGuy @AfriFella @AfriMan

I recognise that things must be really crazy at this time for you and for everyone in the country, but please if you get a moment, could you look into this for me?

This is from George in the Western Cape on Openserve, but friends I know who are on other networks are experiencing similar.

This seems unrelated to the WACS/undersea cable break, as these test's were all done to local servers, but this does obviously make it a little difficult to get any work done.

Thanks in advance & I hope everyone at Afrihost & clients are keeping well during this difficult time.

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3HH said:
@AfriNatic @AfriGuy @AfriFella @AfriMan

I recognise that things must be really crazy at this time for you and for everyone in the country, but please if you get a moment, could you look into this for me?

This is from George in the Western Cape on Openserve, but friends I know who are on other networks are experiencing similar.

This seems unrelated to the WACS/undersea cable break, as these test's were all done to local servers, but this does obviously make it a little difficult to get any work done.

Thanks in advance & I hope everyone at Afrihost & clients are keeping well during this difficult time.

View attachment 810539

View attachment 810541
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yeah I’m in knysna on openserve and it’s also super slow for me at the moment.
 
3HH said:
@AfriNatic @AfriGuy @AfriFella @AfriMan

I recognise that things must be really crazy at this time for you and for everyone in the country, but please if you get a moment, could you look into this for me?

This is from George in the Western Cape on Openserve, but friends I know who are on other networks are experiencing similar.

This seems unrelated to the WACS/undersea cable break, as these test's were all done to local servers, but this does obviously make it a little difficult to get any work done.

Thanks in advance & I hope everyone at Afrihost & clients are keeping well during this difficult time.

View attachment 810539

View attachment 810541
Click to expand...

Prof.Merlin said:
yeah I’m in knysna on openserve and it’s also super slow for me at the moment.
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In George with CISP on Openserve/Telkom fibre connection. Also lucky if I get anything close to 1Mbps.

CISP has reported it to Openserve/Telkom

I also opened up a thread for the area > https://mybroadband.co.za/forum/threads/openserve-telkom-fibre-adsl-issue.1077321/

Could you guys perhaps post tracert/traceroute to 1.1.1.1 or any other server?
 
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grantduke said:
In George with CISP on Openserve/Telkom fibre connection. Also lucky if I get anything close to 1Mbps.

CISP has reported it to Openserve/Telkom

I also opened up a thread for the area > https://mybroadband.co.za/forum/threads/openserve-telkom-fibre-adsl-issue.1077321/

Could you guys perhaps post tracert/traceroute to 1.1.1.1 or any other server?
Click to expand...

Code: 
Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     2 ms     1 ms  165-73-54-1.ip.afrihost.joburg [165.73.54.1]
  3     2 ms    15 ms     5 ms  tobitropin.net.afrihost.co.za [169.1.1.161]
  4     1 ms     1 ms     1 ms  lucopel.net.afrihost.co.za [169.1.1.129]
  5     2 ms     1 ms     1 ms  169-1-21-91.ip.afrihost.co.za [169.1.21.91]
  6     3 ms     2 ms     2 ms  cloudflare.ixp.joburg [196.60.8.198]
  7     1 ms     2 ms     2 ms  one.one.one.one [1.1.1.1]

On Vuma, AH
 
Started a WhatsApp chat at 5pm yesterday and just got a response now at 7.40am, must be a new record - 14hrs 40min
 
blunt said:
Started a WhatsApp chat at 5pm yesterday and just got a response now at 7.40am, must be a new record - 14hrs 40min
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Sorry about the delayed response from our support channels of late! We are dealing with a significant amount of traffic due to the free upgrades and the Seacom Break. Is there anything you'd like me to help with?
 
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