Afrihost - Pure Fibre Feedback Thread

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Seeyou said:
Here you go:

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   95 |   95 |    0 |    0 |    3 |    2 |
|         165-73-101-65.ip.afrihost.co.za -    0 |   95 |   95 |    0 |    0 |    4 |    1 |
|            169-1-21-1.ip.afrihost.co.za -    2 |   91 |   90 |    0 |    1 |    4 |    1 |
|                            196.25.26.65 -    2 |   91 |   90 |    1 |    2 |   56 |    1 |
|                             10.189.30.2 -    2 |   91 |   90 |  159 |  159 |  165 |  159 |
|ge-0-1-0-68.peering1.the.lon1.coreix.net -    2 |   91 |   90 |  146 |  146 |  149 |  146 |
|        xe-5-1.edge4.enf.lon5.coreix.net -    2 |   91 |   90 |  159 |  160 |  178 |  160 |
|        85.13.221.178.reverse.coreix.net -    0 |   95 |   95 |  146 |  146 |  148 |  147 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

This isn't as bad as it sometimes gets - it will also shoot to 15% PL before coming back down.
Click to expand...
Seeing the exact same issue now :( ONT got rebooted last night and my router received an IP from the 169.x.x.x prefix and since then my internet has been quite shitty, tried basic TS steps and have logged a ticket now.

Beforehand, when my WAN address was 102.x.x.x it was taking the exact same path out to the net and there wasn't any issue at all with the beloved 169.1.21.1 hop.
 
alex augustus said:
Seeing the exact same issue now :( ONT got rebooted last night and my router received an IP from the 169.x.x.x prefix and since then my internet has been quite shitty, tried basic TS steps and have logged a ticket now.

Beforehand, when my WAN address was 102.x.x.x it was taking the exact same path out to the net and there wasn't any issue at all with the beloved 169.1.21.1 hop.
Click to expand...
Had to reboot my ONT yesterday afternoon as the internet was dead. Came back and I'm on the 102 range, but there is lots of packet loss today. Just logged a ticket
 
ABCpt said:
Had to reboot my ONT yesterday afternoon as the internet was dead. Came back and I'm on the 102 range, but there is lots of packet loss today. Just logged a ticket
Click to expand...

On the same IP?
 
cavedog said:
On the same IP?
Click to expand...
Sorry, cannot remember what I was beforehand. I'm now on the 102.x.x.x range.
Almost every site at the moment first tell me my connection is not private and then if I reloads it works.
Strange enough, my VPN connection to work seems stable, even though the internet is struggling.
 
ABCpt said:
Sorry, cannot remember what I was beforehand. I'm now on the 102.x.x.x range.
Almost every site at the moment first tell me my connection is not private and then if I reloads it works.
Strange enough, my VPN connection to work seems stable, even though the internet is struggling.
Click to expand...

Sorry meant the packet loss actually. Loss overall when doing a traceroute for example?
 
ABCpt said:
Had to reboot my ONT yesterday afternoon as the internet was dead. Came back and I'm on the 102 range, but there is lots of packet loss today. Just logged a ticket
Click to expand...
I have tried a couple reboots throughout the day hoping to retain an IP within the previous prefix :( worth a try I guess.

My connection is a 40/10Mbps Mitchells Fibre / Vuma Link and based in CPT.

This is my current connectivity, please ignore PL on hop1 as it's the Hauwei ONT doing icmp filtering.

JHB
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS
1 192.168.18.1 45.. 5396 0.8ms 0.6 0.3 24.5 0.7
2 102.182.72.1 0% 5396 6.1ms 4.5 1.1 133.3 9.7
3 169.1.2.121 0% 5396 1.9ms 2.2 1 69.4 3.1
4 169.1.21.1 16.. 5396 timeout 12.6 11 71.6 3.3
5 102.67.176.70 15.. 5396 29.9ms 30.1 28.8 86 3
6 169.1.5.243 16% 5396 timeout 32.1 30.5 90.4 3.3
7 172.253.65.179 15.. 5396 29.3ms 30.2 28.8 111 3.5
8 172.253.65.249 16.. 5395 30.4ms 31.2 29.5 86.6 3.8
9 8.8.8.8 15.. 5395 30.7ms 30.2 28.4 87.1 3.3

CPT
# ADDRESS LOSS SENT LAST AVG BEST WORST
1 192.168.18.1 31% 7690 0.6ms 0.7 0.3 18.5
2 102.182.72.1 0% 7690 15.6ms 4.8 1.1 126.9
3 169.1.2.121 0% 7690 3.8ms 2.2 1.1 126.1
4 169.1.21.1 16.. 7690 12.7ms 12.5 10.8 68.3
5 196.60.70.198 16.. 7690 timeout 14.5 11.7 83.7
6 1.1.1.1 16.. 7690 12.6ms 12.6 11.1 81.8

reverse trace from the office
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS
1 197.155.0.18 0% 468 0.5ms 0.2 0.1 1.4 0.1
2 197.155.1.71 0% 468 0.4ms 0.5 0.3 4 0.4
3 196.60.70.220 0% 468 0.6ms 1.6 0.4 124.5 8.7
4 169.1.21.0 5.6% 468 5.5ms 6.8 5.3 294.5 15.2
5 169.1.2.122 5.3% 468 20.9ms 8.9 5.5 79.4 11.1
6 169.1.251.43 13.. 468 11.9ms 13.6 11.6 359.5 17.8

PL starts at hop4 as traffic enters AH network, it's the exact same device where PL starts as can be seen on my outbound route.

Attached speedtest taken directly from PC cabled into router with little to none network traffic, you can see by latency for a server based in CPT that things are a little amiss as PL starts killing the connection.
 

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alex augustus said:
I have tried a couple reboots throughout the day hoping to retain an IP within the previous prefix :( worth a try I guess.

My connection is a 40/10Mbps Mitchells Fibre / Vuma Link and based in CPT.

This is my current connectivity, please ignore PL on hop1 as it's the Hauwei ONT doing icmp filtering.

JHB
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS
1 192.168.18.1 45.. 5396 0.8ms 0.6 0.3 24.5 0.7
2 102.182.72.1 0% 5396 6.1ms 4.5 1.1 133.3 9.7
3 169.1.2.121 0% 5396 1.9ms 2.2 1 69.4 3.1
4 169.1.21.1 16.. 5396 timeout 12.6 11 71.6 3.3
5 102.67.176.70 15.. 5396 29.9ms 30.1 28.8 86 3
6 169.1.5.243 16% 5396 timeout 32.1 30.5 90.4 3.3
7 172.253.65.179 15.. 5396 29.3ms 30.2 28.8 111 3.5
8 172.253.65.249 16.. 5395 30.4ms 31.2 29.5 86.6 3.8
9 8.8.8.8 15.. 5395 30.7ms 30.2 28.4 87.1 3.3

CPT
# ADDRESS LOSS SENT LAST AVG BEST WORST
1 192.168.18.1 31% 7690 0.6ms 0.7 0.3 18.5
2 102.182.72.1 0% 7690 15.6ms 4.8 1.1 126.9
3 169.1.2.121 0% 7690 3.8ms 2.2 1.1 126.1
4 169.1.21.1 16.. 7690 12.7ms 12.5 10.8 68.3
5 196.60.70.198 16.. 7690 timeout 14.5 11.7 83.7
6 1.1.1.1 16.. 7690 12.6ms 12.6 11.1 81.8

reverse trace from the office
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS
1 197.155.0.18 0% 468 0.5ms 0.2 0.1 1.4 0.1
2 197.155.1.71 0% 468 0.4ms 0.5 0.3 4 0.4
3 196.60.70.220 0% 468 0.6ms 1.6 0.4 124.5 8.7
4 169.1.21.0 5.6% 468 5.5ms 6.8 5.3 294.5 15.2
5 169.1.2.122 5.3% 468 20.9ms 8.9 5.5 79.4 11.1
6 169.1.251.43 13.. 468 11.9ms 13.6 11.6 359.5 17.8

PL starts at hop4 as traffic enters AH network, it's the exact same device where PL starts as can be seen on my outbound route.

Attached speedtest taken directly from PC cabled into router with little to none network traffic, you can see by latency for a server based in CPT that things are a little amiss as PL starts killing the connection.
Click to expand...

I did a tracert to your ip now from JHB and your last mile has loss. Have you tried ISP handover Vumatel?

 
I have a FrogFoot AH 20 (50) Mbps FTTH. I have an issue that every evening my internet speed drop down to 1Mbps. I have logged numerous calls but the problem does not get sorted. It is highly frustrating and I don't know what to do. During day time the service is running fine but when evening comes the service drops to basically non existent.
Ticket ID: RVB-428-88728
Any suggestions are welcome guys

1590519375065.png
 
svenh said:
I have a FrogFoot AH 20 (50) Mbps FTTH. I have an issue that every evening my internet speed drop down to 1Mbps. I have logged numerous calls but the problem does not get sorted. It is highly frustrating and I don't know what to do. During day time the service is running fine but when evening comes the service drops to basically non existent.
Ticket ID: RVB-428-88728
Any suggestions are welcome guys

View attachment 846525
Click to expand...
Can you tell me what devices you typically have running on your home network?
 
@AfriGuy - can you please update me on my ticket that’s been logged on Monday - #ZOI-870-95515

Problem starts around 10am and deteriorates up until 10pm, thereafter things are normal again.
 
alex augustus said:
@AfriGuy - can you please update me on my ticket that’s been logged on Monday - #ZOI-870-95515

Problem starts around 10am and deteriorates up until 10pm, thereafter things are normal again.
Click to expand...
Sure thing. Can you drop me a PM with your email address so I can pull up your account along with the ticket?
 
I have switched over from Telkom LTE and joined the AH Fibre family. Is it usual for a fibre connection speed to fluctuate as LTE does? I am on 50Mbps Vumatel Pure Fibre package, and this whole afternoon im getting around 3-4Mbps. Is this normal?

1590587954784.png

EDIT: And my upload speed is double :)

EDIT 2: A bit better, but still 20% of what I am suppose to get right?

 
Last edited:
Tjoker said:
I have switched over from Telkom LTE and joined the AH Fibre family. Is it usual for a fibre connection speed to fluctuate as LTE does? I am on 50Mbps Vumatel Pure Fibre package, and this whole afternoon im getting around 3-4Mbps. Is this normal?

View attachment 846995

EDIT: And my upload speed is double :)

EDIT 2: A bit better, but still 20% of what I am suppose to get right?

Click to expand...

That latency would suggest you're on Wifi - I'd hazard your fluctuation might be due to dodgy Wifi signal/strength, rather than the fibre. Try test on a LAN connection?
 
AfriGuy said:
Can you tell me what devices you typically have running on your home network?
Click to expand...
Hi there, Sorry for the late reply I have 2 PC's and 2 tablets. This issue started a week ago.
I have FF 20Mbps FTTH and a Archer 400 TP Link. 2 PC's on Lan cables and tablets and mobile phones on WiFi which also have a Netgear range extender
 
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