Afrihost - Pure Fibre Feedback Thread

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Any one else getting major packet loss on Vumatel tonight? Was playing fine earlier but once it gets around 6pm packet loss seems to creep in sadly
 

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XineoX said:
Any one else getting major packet loss on Vumatel tonight? Was playing fine earlier but once it gets around 6pm packet loss seems to creep in sadly
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I'm not aware of any general issues except for the few areas that were giving issues earlier. Maybe you can capture the serve IP and run an extended MTR to see where the loss is coming from.
 
AfriNatic said:
I'm not aware of any general issues except for the few areas that were giving issues earlier. Maybe you can capture the serve IP and run an extended MTR to see where the loss is coming from.
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It seems to have disappeared since about 8pm. If it persists I'll grab an IP from a custom server as Valve has hidden server IP's for official game servers AFAIK, but hoping it was just a hiccup somewhere that has been sorted out.
 
XineoX said:
It seems to have disappeared since about 8pm. If it persists I'll grab an IP from a custom server as Valve has hidden server IP's for official game servers AFAIK, but hoping it was just a hiccup somewhere that has been sorted out.
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Awesome let me know if the issue returns
 
@AfriNatic can you maybe assist? We ordered wifi from Afrihost about 2 weeks ago and paid for router and installation. Received the router after 2 days, but didn't hear a word yet from Afrihost/Frogfoot regarding installation. We were promised that installation will take place in the first 2 weeks, tomorrow hits the 2 weeks mark, but still no word from anyone regarding installation. We are really disappointed. We haven't even started with them yet and already we are experiencing very bad service. We are considering canceling everything and move to a different provider because bad service like this is not acceptable.
 
SwanepoelW said:
@AfriNatic can you maybe assist? We ordered wifi from Afrihost about 2 weeks ago and paid for router and installation. Received the router after 2 days, but didn't hear a word yet from Afrihost/Frogfoot regarding installation. We were promised that installation will take place in the first 2 weeks, tomorrow hits the 2 weeks mark, but still no word from anyone regarding installation. We are really disappointed. We haven't even started with them yet and already we are experiencing very bad service. We are considering canceling everything and move to a different provider because bad service like this is not acceptable.
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Hi,

Really sorry for the bad experience you had. Can you please send me your clientzone email in a private message for me to assist?
 
@AfriGuy @AfriNatic @AfriFella

What is happening to routing? See tracert below is hoping all over the show...

1596549841525.png

Normally tracert to afrihost .com returns in around 5ms-7ms

Also was experiencing severe packet loss around 1pm today. Was busy in a conference call so I could not spend time troubleshooting. Really guys... the AH service is unreliable
 
Just a guy from PTA said:
@AfriGuy @AfriNatic @AfriFella

What is happening to routing? See tracert below is hoping all over the show...

View attachment 886942

Normally tracert to afrihost .com returns in around 5ms-7ms

Also was experiencing severe packet loss around 1pm today. Was busy in a conference call so I could not spend time troubleshooting. Really guys... the AH service is unreliable
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This is a Cloudflare issue. It's affecting all ISPs.
 
Extended fibre outage on FrogFoot in Richards Bay due burst water main line.

117283202_2631737667064102_2117271659390603_o.jpg
 
Morning, Anyone know of an outage in Roodepoort? Puma Ariel. Trying to log a call but still holding hehe
 
Bucks_Fizz said:
Morning, Anyone know of an outage in Roodepoort? Puma Ariel. Trying to log a call but still holding hehe
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Oops sorry I missed your message.

Did you get assistance? I would like to help. Drop me your clientzone email please.
 
Anyone have issues with Vumatel/Afrihost last night - I am in Gardens/Cape Town? Local seems fine this morning, but international is horrendous.
 
AfriNatic said:
Oops sorry I missed your message.

Did you get assistance? I would like to help. Drop me your clientzone email please.
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Hi. Thanks. They posted the issue on the AH page. Was a Vuma outage in the area. All fixed now (was down for about an hour or so). Thanks
 
air said:
Anyone have issues with Vumatel/Afrihost last night - I am in Gardens/Cape Town? Local seems fine this morning, but international is horrendous.
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Can you provide me with some speedtests with examples. I don't see any general issues on our or Vumatel network so might be something that we need to report.
 
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