Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Imarc said:
Thank you for the response.
Because MetroFibre works like this, should they get the cancellation the moment Afrihost receives it? I understand it might be difficult to handle each FNO differently.

Is there no certain standards followed by all Fibre Infrastructure operators and service providers?
Click to expand...

So MetroFibre Networks have their procedure on releasing lines.

When a cancellation is loaded the line is still with the ISP for another 30 days after the cancellation is loaded. For a forced or immediate cancellation the new ISP needs to place an repair order with Metro FIbre Networks. MFN will then know what do to and activate the line for the new ISP.

Because of this process the address will not show on the portal and most ISPs will just say contact the previous ISP to have the line release.

I hope this clarifies it a bit.
 
Hello - I am out of the loop with any recent developments.

Anyway...
We were on a 10/5 Fiber package but it seems we were upgraded to 15/15 - Is this normal? What happened here?
My monthly bill has also increased

Our line is with Octotel
 
Nimzo-Indian said:
Hello - I am out of the loop with any recent developments.

Anyway...
We were on a 10/5 Fiber package but it seems we were upgraded to 15/15 - Is this normal? What happened here?
My monthly bill has also increased

Our line is with Octotel
Click to expand...

Hi,

So Octotel has made some changes to their pricing and service speeds they are offering. We sent a communication in August about these changes. These changes came into effect on the 1st of September.
 
Nimzo-Indian said:
Hello - I am out of the loop with any recent developments.

Anyway...
We were on a 10/5 Fiber package but it seems we were upgraded to 15/15 - Is this normal? What happened here?
My monthly bill has also increased

Our line is with Octotel
Click to expand...

Similar to this thread query :

MWEB on Octotel - forced price/package change after my first month

I took up the 20down/5up for R699pm fibre deal MWEB ran online and after my first month, was billed for a 20/20 line at R779 which was later revised to a 30/30 line at R779 for my next month. They offered the R699 package with the option of Octotel or Openserve in my area and I opted to steer...
mybroadband.co.za mybroadband.co.za
(refer especially to post #2)
 
Yip here in the west rand roodepoort lost connection. Router light is red.
Looks like Afrihost is down. Website not working either.
 
We are down in PE as well.... at least where i am. All lights are green though..
 
Afrihost just went down in our complex. Can't get hold of them in the phone and I wasn't aware they did appliance repairs.

Screenshot_20200905-085356_Chrome.jpg
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X