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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
- Start date
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- afrihost feedback pure fibre
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Noc has reported it to Cloudflare Noc already. JHB and CPT is rerouted however DUR isn't doing well either. High losses..
Seems like it stabilized now. 
charlieharper
Expert Member
Aggg, im so used to typing in makro.co.za in the address bar without the https://www.
Seem like the non www is not working.
Cheers.
Submolecule
Expert Member
Hi,
Can you send me your clientzone email address in a private message for me to investigate?
retrokidbmx
Member
- Joined
- Apr 27, 2016
- Messages
- 25
- Reaction score
- 2
Hi @AfriNatic , here's to hoping you can assist.
I pre ordered my Fibre with Afrihost in November 2020, my area went live last week yet my neighbors who only signed within last week have had their installation done already.
I tried following up with Afrihost via whatsapp however keep getting different stories and now the latest is that my address has been sent for premise creation and the turn around time is 1 to 2 weeks.
So what was the point of pre ordering ahead of most people yet not getting the priority of installation as advertised?
I'm hoping you can assist in escalating this matter to speed it up as according to the below article Afrihost has been having this problem since last 2019 at least:
https://mybroadband.co.za/news/fibre/319451-vumatel-online-map-problem-50-days-to-install-fibre.html
Let me know what details you need in order to assist, Thanks in advance.
I pre ordered my Fibre with Afrihost in November 2020, my area went live last week yet my neighbors who only signed within last week have had their installation done already.
I tried following up with Afrihost via whatsapp however keep getting different stories and now the latest is that my address has been sent for premise creation and the turn around time is 1 to 2 weeks.
So what was the point of pre ordering ahead of most people yet not getting the priority of installation as advertised?
I'm hoping you can assist in escalating this matter to speed it up as according to the below article Afrihost has been having this problem since last 2019 at least:
https://mybroadband.co.za/news/fibre/319451-vumatel-online-map-problem-50-days-to-install-fibre.html
Let me know what details you need in order to assist, Thanks in advance.
retrokidbmx
Member
- Joined
- Apr 27, 2016
- Messages
- 25
- Reaction score
- 2
And just like that @AfriNatic resolved my issue. Thanks sooo much for the swift and awesome support.Okay I have sent you a message regarding the way possibly forward with this.
@AfriNatic My friend has the same problem. Been waiting a week and to installation date / call etc.
He mailed both afrihost and vuma. No response
Also again thanks for sorting out my issue a week back.
If you can send me a message with the details I can have a look and see if there is anything I can do to assist.
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 9,741
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- Location
- Menlo Park, Pretoria.. AH/OS 500/250
Any issues Menlo area? Fibre just went down for a couple of minutes.. Seems back now
Don't see any notices for that area yet there is an outage in Queenswood.
If there is an outage there should be a notice soon.
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 9,741
- Reaction score
- 2,107
- Location
- Menlo Park, Pretoria.. AH/OS 500/250
weird... just 4 or 5 minutes. Are you talking about this Queenswood ? Not sure why it says Jhb
In Progress - Johannesburg - Queenswood OLT1 LC09 GPON09 GPON10 GPON12 Outage
Reference:
FRG1095176
Start Date:
2021-01-26 06:30:00.0
Progress Status:
Resolution In-Progress
Yes repairs are still ongoing. I know that is close to PTA North than Menlo park so not related I believe.
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