Afrihost - Pure Fibre Feedback Thread

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Submolecule

Submolecule

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Area went live on frogfoot network on 15 December, ordered Afrihost Fibre on 17 December, received router 3 days later but still waiting for installation... Please HELP!
 

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AfriNatic

AfriNatic

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Submolecule said:
Area went live on frogfoot network on 15 December, ordered Afrihost Fibre on 17 December, received router 3 days later but still waiting for installation... Please HELP!
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Hi,

Can you send me your clientzone email address in a private message for me to investigate?
 
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retrokidbmx

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Hi @AfriNatic , here's to hoping you can assist.

I pre ordered my Fibre with Afrihost in November 2020, my area went live last week yet my neighbors who only signed within last week have had their installation done already.

I tried following up with Afrihost via whatsapp however keep getting different stories and now the latest is that my address has been sent for premise creation and the turn around time is 1 to 2 weeks.
So what was the point of pre ordering ahead of most people yet not getting the priority of installation as advertised?

I'm hoping you can assist in escalating this matter to speed it up as according to the below article Afrihost has been having this problem since last 2019 at least:
https://mybroadband.co.za/news/fibre/319451-vumatel-online-map-problem-50-days-to-install-fibre.html

Let me know what details you need in order to assist, Thanks in advance.
 
AfriNatic

AfriNatic

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retrokidbmx said:
Hi @AfriNatic , here's to hoping you can assist.

I pre ordered my Fibre with Afrihost in November 2020, my area went live last week yet my neighbors who only signed within last week have had their installation done already.

I tried following up with Afrihost via whatsapp however keep getting different stories and now the latest is that my address has been sent for premise creation and the turn around time is 1 to 2 weeks.
So what was the point of pre ordering ahead of most people yet not getting the priority of installation as advertised?

I'm hoping you can assist in escalating this matter to speed it up as according to the below article Afrihost has been having this problem since last 2019 at least:
https://mybroadband.co.za/news/fibre/319451-vumatel-online-map-problem-50-days-to-install-fibre.html

Let me know what details you need in order to assist, Thanks in advance.
Click to expand...

Thanks for getting in touch. I will assist you via pm. :)
 
AfriNatic

AfriNatic

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retrokidbmx said:
Hi @AfriNatic , here's to hoping you can assist.

I pre ordered my Fibre with Afrihost in November 2020, my area went live last week yet my neighbors who only signed within last week have had their installation done already.

I tried following up with Afrihost via whatsapp however keep getting different stories and now the latest is that my address has been sent for premise creation and the turn around time is 1 to 2 weeks.
So what was the point of pre ordering ahead of most people yet not getting the priority of installation as advertised?

I'm hoping you can assist in escalating this matter to speed it up as according to the below article Afrihost has been having this problem since last 2019 at least:
https://mybroadband.co.za/news/fibre/319451-vumatel-online-map-problem-50-days-to-install-fibre.html

Let me know what details you need in order to assist, Thanks in advance.
Click to expand...

Okay I have sent you a message regarding the way possibly forward with this. :)
 
AfriNatic

AfriNatic

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DARK_SETH said:
@AfriNatic My friend has the same problem. Been waiting a week and to installation date / call etc.

He mailed both afrihost and vuma. No response

Also again thanks for sorting out my issue a week back.
Click to expand...

If you can send me a message with the details I can have a look and see if there is anything I can do to assist.
 
Luke7777

Luke7777

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Any issues Menlo area? Fibre just went down for a couple of minutes.. Seems back now
 
AfriNatic

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Luke7777 said:
Any issues Menlo area? Fibre just went down for a couple of minutes.. Seems back now
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Don't see any notices for that area yet there is an outage in Queenswood.

If there is an outage there should be a notice soon.
 
Luke7777

Luke7777

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AfriNatic said:
Don't see any notices for that area yet there is an outage in Queenswood.

If there is an outage there should be a notice soon.
Click to expand...
weird... just 4 or 5 minutes. Are you talking about this Queenswood ? Not sure why it says Jhb

In Progress - Johannesburg - Queenswood OLT1 LC09 GPON09 GPON10 GPON12 Outage
Reference:
FRG1095176
Start Date:
2021-01-26 06:30:00.0
Progress Status:
Resolution In-Progress
 
AfriNatic

AfriNatic

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Luke7777 said:
weird... just 4 or 5 minutes. Are you talking about this Queenswood ? Not sure why it says Jhb

In Progress - Johannesburg - Queenswood OLT1 LC09 GPON09 GPON10 GPON12 Outage
Reference:
FRG1095176
Start Date:
2021-01-26 06:30:00.0
Progress Status:
Resolution In-Progress
Click to expand...

Yes repairs are still ongoing. I know that is close to PTA North than Menlo park so not related I believe.
 
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