Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

We are seeing traffic levels return to normal now. Please let us know if you are still experiencing downtime.

 

[SR71]

I'm back online Cape Town, Northern Suburbs.

Thanks for keeping us updated.

 

[Luke7777]

@AfriNatic Quick question.. .if a telephone pole carrying the Openserve fibre box has fallen over, who gets contacted... ISP or Openserve ? Btw, fibre line didn't break (yet) .. the pole is probably leaning on something else

 

[AfriNatic]

Openserve does not deal with the public directly. You would need to contact the ISP. Our options are limited also and can report faults on active services.

 

[Luke7777]

Openserve does not deal with the public directly. You would need to contact the ISP. Our options are limited also and can report faults on active services.

Thought so... that was my advice to them as well... contact the ISP and log a fault

 

[charlieharper]

@AfriNatic Quick question.. .if a telephone pole carrying the Openserve fibre box has fallen over, who gets contacted... ISP or Openserve ? Btw, fibre line didn't break (yet) .. the pole is probably leaning on something else

Yeap I was wondering the same thing cause our aerial fibre box are also just hanging from the pole, since about Xmas - the thick backhaul line keeping it from breaking off completely I guess. Was thinking of reporting it but from what I read, it doesn't count as a fault unless service go down.

 

[AfriNatic]

Yeap I was wondering the same thing cause our aerial fibre box are also just hanging from the pole, since about Xmas - the thick backhaul line keeping it from breaking off completely I guess. Was thinking of reporting it but from what I read, it doesn't count as a fault unless service go down.

Indeed. If we log it without the line actually be down then Openserve clears the fault without even dispatching anyone. Once the line goes down it's a fault and they will repair the line and fix whatever caused the outage. Unfortunately that is how they operate when it comes to faults.

 

[Xiphan]

Area went live on frogfoot network on 15 December, ordered Afrihost Fibre on 17 December, received router 3 days later but still waiting for installation... Please HELP!

I'm in the same area. Frogfoot accepted my order on January 11 and I was contacted 10 days later by FH Civils to confirm if they could perform the installation on Monday this week. Everything was installed on Monday and the contractors did a fantastic job of not wrecking my front garden, but alas I have not been activated yet because there is some problem that Frogfoot needs to resolve.

When the FH Civils contractors tested my connection to the main line they were getting a high reading which they said requires resplicing somewhere. All I know now is that they said they would try get resolved today and I hope and pray they keep their promise.

 

[AfriNatic]

I'm in the same area. Frogfoot accepted my order on the January 11 and I was contacted 10 days later by FH Civils to confirm if they could perform the installation on Monday this week. Everything was installed on Monday and the contractors did a fantastic job of not wrecking my front garden, but alas I have not been activated yet because there is some problem that Frogfoot needs to resolve.

When the FH Civils contractors tested my connection to the main line they were getting a high reading which they said requires resplicing somewhere. All I know now is that they said they would try get resolved today and I hope and pray they keep their promise.

Hi,

Was this escalated for you?

I can try to get more info for you from Frogfoot if you don't get sorted.

 

[Xiphan]

Hi,

Was this escalated for you?

I can try to get more info for you from Frogfoot if you don't get sorted.

Thanks, but hat will no longer be necessary. My fibre is working now...

 

[BlackStatic]

Uptime is less reliable than ADSL for me on Afrihost/Vumatel, it's down as we speak, hours every day, can't ping google from ONT dashboard, yet all lights are on and 1st line saying it's shap.

Pretty grim situation to be honest.

Vumatel/Afrihost ticket: ISP-280778, I think their third line guys only work on Wednesdays though, must be budget cuts or something....

 

[TheRoDent]

Glad to be posting on Afrihosts' 404th page of this thread

(couldn't resist).

 

[BlackStatic]

Glad to posting on Afrihosts' 404th page of this thread

(couldn't resist).

My fkn service is 404ing lol

 

[BlackStatic]

Hi,

Was this escalated for you?

I can try to get more info for you from Frogfoot if you don't get sorted.

Been down most of yesterday and today, dude, can you guys please help? It's back up now but I get the feeling it's going to go down again tomorrow, please hound Vumatel for a proper RCA?

ISP-280778

 

[Jaseyyxx]

Glad to be posting on Afrihosts' 404th page of this thread

(couldn't resist).

My word, I love afrihost but this is genius

 

[AfriNatic]

Been down most of yesterday and today, dude, can you guys please help? It's back up now but I get the feeling it's going to go down again tomorrow, please hound Vumatel for a proper RCA?

ISP-280778

I see in your other thread you are sorted. IF anything happens again let me know.

 

[am-user]

Pure fibre was activated 2nd part of Jan;
I applied the 14th, Installation was from 16 to 21 Jan. Discount applied to end of Jan. Shortly after that saw that the discounts/speed upgrades were extended to 31 March.
Do I get the discount/speed upgrade for Jan only?

 

[AfriNatic]

Pure fibre was activated 2nd part of Jan;
I applied the 14th, Installation was from 16 to 21 Jan. Discount applied to end of Jan. Shortly after that saw that the discounts/speed upgrades were extended to 31 March.
Do I get the discount/speed upgrade for Jan only?

Morning,

Can you send your clientzone email address to me via a pm so I can have a look for you.

 

[puhhhh]

Morning @AfriNatic

Could you please help? Connection down after the downgrade to my normal speeds after the double speed promo.

Same thing happened when we did the upgrade and some change needed to be made on the system.

FNO = Frogfoot

 

[AfriNatic]

Morning @AfriNatic

Could you please help? Connection down after the downgrade to my normal speeds after the double speed promo.

Same thing happened when we did the upgrade and some change needed to be made on the system.

FNO = Frogfoot

Morning,

Please drop me a pm with your clientzone email so I can have a look and see what's up.