Afrihost - Pure Fibre Feedback Thread

[Luke7777]

Yes repairs are still ongoing. I know that is close to PTA North than Menlo park so not related I believe.

Queenswood is actually in the Moot area, which is more central. About 7kms or so to my north. PTA North is other side of the Magalies, 20km north of me...... Just a bit of geography fyi

 

[AfriNatic]

Queenswood is actually in the Moot area, which is more central. About 7kms or so to my north. PTA North is other side of the Magalies, 20km north of me...... Just a bit of geography fyi

Okay fair enough

Yes but not related to what you experienced. You still having issues or is it sorted now?

 

[Luke7777]

Okay fair enough

Yes but not related to what you experienced. You still having issues or is it sorted now?

Nope... all seems good now

 

[Old_Liver]

I also had an outage around the same time in Pta (Equestria)
and a friend of mine in Faerie Glen did too a the same time.

 

[AfriNatic]

I also had an outage around the same time in Pta (Equestria)
and a friend of mine in Faerie Glen did too a the same time.

We got a few complaints about an outage although I do not see anything confirmed from our Noc team.

I work from home and have not noticed the outage on Openserve fibre so it might have been an area or provider specific outage. Will try to get some info from Noc of any reports.

 

[Luke7777]

I've had this a few times with FF in the past (Never on OS though). Internet will go awol for 5-10 min and then it's back. All green on the ONT though

 

[Old_Liver]

We got a few complaints about an outage although I do not see anything confirmed from our Noc team.

I work from home and have not noticed the outage on Openserve fibre so it might have been an area or provider specific outage. Will try to get some info from Noc of any reports.

Not sure if provider specific. I'm on MFN and the friend is on OS.
Don't know if that helps you at all.

 

[Aquadyne]

Extremely poor performance on the Openserve backbone in the Sunset Beach area of Cape Town.

It is reminiscent of a routing or DNS issue.

Using Google DNS.

Any similar reports elsewhere?

200/100 Afrihost

 

[AfriNatic]

Extremely poor performance on the Openserve backbone in the Sunset Beach area of Cape Town.

It is reminiscent of a routing or DNS issue.

Using Google DNS.

Any similar reports elsewhere?

200/100 Afrihost

I see some reports of DNS issues.

Let me see if Noc have any info for us.

 

[aggressiveGrey]

hmmmm. i assume its not just me, Cape Town, Deep South... Barely any sites are loading.

 

[AfriNatic]

hmmmm. i assume its not just me, Cape Town, Deep South... Barely any sites are loading.

Morning,

Is it DNS related or connection down?

Who is the FNO?

 

[aggressiveGrey]

Morning,

Is it DNS related or connection down?

Who is the FNO?

FrogFoot. I just changed my connection properties to Google DNS and everything back to normal

 

[AfriNatic]

FrogFoot. I just changed my connection properties to Google DNS and everything back to normal

Can you do a nslookup mybroadband.co.za 169.1.1.1 for me?

EDIT: The issue should be resolved. Noc has moved traffic in CPT to a secondary route. The secondary route might have caused some issues with DNS they are investigating.

 

[aggressiveGrey]

Can you do a nslookup mybroadband.co.za 169.1.1.1 for me?

EDIT: The issue should be resolved. Noc has moved traffic in CPT to a secondary route. The secondary route might have caused some issues with DNS they are investigating.

Assuming with default DNS?

 

[aggressiveGrey]

GOOGLE:

nslookup 169.1.1.1
Server: dns.google
Address: 8.8.8.8

Name: lacelvia.net.afrihost.co.za
Address: 169.1.1.1


Default:

nslookup 169.1.1.1
Server: UnKnown
Address: 192.168.3.1

DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out

 

[AfriNatic]

Assuming with default DNS?

Yes 169.1.1.1 is the default DNS I believe.

We are still getting quite a lot of reports however Noc says the DNS is functioning as expected.

 

[AfriNatic]

GOOGLE:

nslookup 169.1.1.1
Server: dns.google
Address: 8.8.8.8

Name: lacelvia.net.afrihost.co.za
Address: 169.1.1.1


Default:

nslookup 169.1.1.1
Server: UnKnown
Address: 192.168.3.1

DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out

Can you nslookup a domain?

 

[Scooby_Doo]

Still very broken.

 

[AfriNatic]

Still very broken.

Hi,

Yes we are working on it. Our backup route has broken routing to our CPT DNS servers. We are working on a fix asap. Apologies for the downtime.

 

[AfriNatic]

Hi everyone,

We are still working on the issue and the outage is still persisting. Once I have feedback I will post it here.

We are experiencing a very large number of calls and queue times have exceeded 1 hour. The teams are working hard to get to everyone as soon as possible.