Afrihost - Pure Fibre Feedback Thread

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VegOtter said:
Yeah dude, same for me. I'm also openserve durban

UPDATE: Mine just came back as I finished typing this.
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Same issue this morning, Openserve South Coast KZN...Same pages were also down on my MTN LTE (Afrihost Airmobile)...

Good thing I had errands to run this morning when I arrived back to start working everything was back to normal again. :)
 
puhhhh said:
@AfriNatic Do you see any outages for Frogfoot Villieria Pretoria at the moment?

Been down since 12 this afternoon.
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Hi,

I don't see any outages. Must be a line issue. Just drop me your clientzone email again I know you have in the past but I get so many messages every day. :)
 
Good day @AfriNatic hope you are well. I was wondering if you could be of some assistance. Long story short, I have fibre with WebAfica/Openserve, not happy with service. Wanna change over to Afrihost / Frog Foot. I have been in communication with the Afrihost whatsapp service. I just need clarity on certain things, as i wanna make the switch, but dont want to have any down time during the migration or new installation process. What will be the best way forward pls?
 
HNO3 said:
Good day @AfriNatic hope you are well. I was wondering if you could be of some assistance. Long story short, I have fibre with WebAfica/Openserve, not happy with service. Wanna change over to Afrihost / Frog Foot. I have been in communication with the Afrihost whatsapp service. I just need clarity on certain things, as i wanna make the switch, but dont want to have any down time during the migration or new installation process. What will be the best way forward pls?
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Why on gods green earth do you want to change from openserve to frogfoot?
 
HNO3 said:
Good day @AfriNatic hope you are well. I was wondering if you could be of some assistance. Long story short, I have fibre with WebAfica/Openserve, not happy with service. Wanna change over to Afrihost / Frog Foot. I have been in communication with the Afrihost whatsapp service. I just need clarity on certain things, as i wanna make the switch, but dont want to have any down time during the migration or new installation process. What will be the best way forward pls?
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Don't do it, stay Openserve and just change ISP to Afrihost.
 
wingnut771 said:
Why on gods green earth do you want to change from openserve to frogfoot?
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That bad hey? Openserve tech has been here 3 times, and they close it as resolved same day even if its not. I asked WA for refund and they say they cant as the case has ot been opened for 3 consecutive day in a row, everytime I have to go through this process, its been like this since begining Feb.... Im frustrated.... Also, Openserve only offers a max speed of 200mb, nothing faster, not that I would need it, but for the same price as openserve, I can get 3 times the speed with Frogfoot. I do appreciate the early warning though!
 
HNO3 said:
Good day @AfriNatic hope you are well. I was wondering if you could be of some assistance. Long story short, I have fibre with WebAfica/Openserve, not happy with service. Wanna change over to Afrihost / Frog Foot. I have been in communication with the Afrihost whatsapp service. I just need clarity on certain things, as i wanna make the switch, but dont want to have any down time during the migration or new installation process. What will be the best way forward pls?
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Depends on area and the contractor that is available to do the installation. I had a client installed and activated in 2 days after the order was placed and then we have clients waiting 2 weeks or so maybe more depending on installation schedules.

Since you already have Openserve installed why not give that a go?

What issues are you having with the line and what area are you in? There is only a few areas on Openserve that seems to be problematic when it comes to uptime.
 
AfriNatic said:
Depends on area and the contractor that is available to do the installation. I had a client installed and activated in 2 days after the order was placed and then we have clients waiting 2 weeks or so maybe more depending on installation schedules.

Since you already have Openserve installed why not give that a go?

What issues are you having with the line and what area are you in? There is only a few areas on Openserve that seems to be problematic when it comes to uptime.
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I am in Faerie Glen PTA. I have the 200/100mb package currently. Ona good day Im getting 100mb if Im lucky. This has been the case since 8 Feb, and many times prior to that.
 
HNO3 said:
I am in Faerie Glen PTA. I have the 200/100mb package currently. Ona good day Im getting 100mb if Im lucky. This has been the case since 8 Feb, and many times prior to that.
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Can I arrange a test account for you?
 
HNO3 said:
You are welcome to do so. I will then test the account and provide feedback with results accordingly.
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While I arrange the test account for you you can also use the saix test account.

[email protected]
guest

And run some speedtests on http://capetown.netgauge.saix.net/

This should test the speed all the way up to IPC. If the line is an issue then this test should show that.
 
HNO3 said:
That bad hey? Openserve tech has been here 3 times, and they close it as resolved same day even if its not. I asked WA for refund and they say they cant as the case has ot been opened for 3 consecutive day in a row, everytime I have to go through this process, its been like this since begining Feb.... Im frustrated.... Also, Openserve only offers a max speed of 200mb, nothing faster, not that I would need it, but for the same price as openserve, I can get 3 times the speed with Frogfoot. I do appreciate the early warning though!
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At least when your line is fixed on openserve then it just works. Frogfoot is like a luckypacket. And openserve have doubled their speeds but price stays the same from 1 march on afrihost, so you'll get 200mb for the price of 100mb. Entry level openserve is 25mb @ R597 on afrihost.
 
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