The line has been upgraded but the account is still being capped. The account related changes will happen on the 1st of March.
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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The line has been upgraded but the account is still being capped. The account related changes will happen on the 1st of March.
mathebus
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Hi @AfriNatic , my area has just gone live with Openserve fibre. I'm trying to place an order with Afrihost but my address is not reflecting as fibre live yet. Can I place a manual order? or should I wait for the map to update/refresh?
Hi,
You can click on the I know I have fibre link and that will force the system to accept your order.
doing a speedtest on my cybersmart free account still says im 50/25
On the portal they have been changed and the DSL lines have the new speed.
Drop me a pm with your email address quickly let me have a look.
mathebus
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Ok sorted, order placed. I am excited
I will only pay the delivery fee once installation is complete right? and I will only pay once I am connected ?
Ok sorted, order placed. I am excited
Once the order is placed the system will charge you for the delivery and the router will get couriered.
You only start paying pro rata from date of activation.
mathebus
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Ah understood
Pity I didn't cancel my PureDSL before the fibre but oh well :\ I'm happy to move over at this point. Openserve doesnt do installations over the weekend hey?
Ah understood
Can you send me your clientzone email address let me have a look.
@AfriNatic
The latest Vuma speed promo, when does it end so i can downgrade the night before.
Thanks.
The latest Vuma speed promo, when does it end so i can downgrade the night before.
Thanks.
Next month would be the last month so downgrade anytime before the 15th of March.
sammi01
Senior Member
Second night Internet seems to slow down to crawling. My phone auto switched to LTE due to network quality. Last night it lasted about 15 mins (some time after 20:00). Will see what happens tonight. Started around 21:15.
Cape Town, southern suburbs. Vuma trenched.
Cape Town, southern suburbs. Vuma trenched.
sammi01
Senior Member
All's well again. Lasted about 20 mins.
sammi01
Senior Member
And we arw crawling again.
Anybody else experiencing slow internet connection this eve?
sammi01
Senior Member
It's like a yoyo... normal speeds again.
Hi all
Haven't been on here for a long time.
I can finally after what felt like waiting for ever start shopping for fibre since Openserve is busy installing in my street. I would like to stay with Afrihost since I've been with them for years and I'm very happy with the service in general.
A question or 2, I'm looking at the 25 Mbps for R597 package at this stage.
Is Afrihost pure fibre truely uncapped and unshaped or are their fair use policies, speed changes depending on network strain etc?
Then also, on the Afrihost website I see they say the free installation includes 30m of cable, I presume this is fibre cable from the pole to inside the house. I however see other ISP's state the Openserve installation only includes 8m of cable as part of the installation. Can someone confirm this for me please, does Afrihost / Openserve include 30m of cable for free?
Then while we are on the cable running from the telephone pole outside to inside the house, does Openserve run this cable under ground and if so, do they dig and lay conduit or do they expect me to do it?
Haven't been on here for a long time.
I can finally after what felt like waiting for ever start shopping for fibre since Openserve is busy installing in my street. I would like to stay with Afrihost since I've been with them for years and I'm very happy with the service in general.
A question or 2, I'm looking at the 25 Mbps for R597 package at this stage.
Is Afrihost pure fibre truely uncapped and unshaped or are their fair use policies, speed changes depending on network strain etc?
Then also, on the Afrihost website I see they say the free installation includes 30m of cable, I presume this is fibre cable from the pole to inside the house. I however see other ISP's state the Openserve installation only includes 8m of cable as part of the installation. Can someone confirm this for me please, does Afrihost / Openserve include 30m of cable for free?
Then while we are on the cable running from the telephone pole outside to inside the house, does Openserve run this cable under ground and if so, do they dig and lay conduit or do they expect me to do it?
sammi01
Senior Member
Afrihost pure fibre is uncapped.
Unless you live on a plot with quite a distance between the Telkom pole and house, installation should be zero cost. The installer will inform you if additional cabling is required.
Cable is run overhead, similar to Telkom phone line.
Are you still experiencing the speed issues?
Our fibre is uncapped, unshaped and unthrottled.
That is general limitation. Most of Openserve rollouts are Aerial. With Aerial Openserve there is no trenching and they string it from the pole to the corner of the roof. I have yet to see anyone charged extra cable for these rollouts.
With trenching they only include 8m for free after that they charge. I also have yet to hear about anyone that has been charged extra.
If there is any charges they will advise before they install and provide a quote. There will never be a situation where they ask you for cash before they install and you should never accept demands like that ever.
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