Afrihost - Pure Fibre Feedback Thread

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Something strange going on in East London (Vuma) - upload speeds are perfect, but download speeds are terrible (on a gigabit line)

Ping: 29ms
Download: 1.87Mbps
Upload: 107.88Mbps
 
Something strange going on in East London (Vuma) - upload speeds are perfect, but download speeds are terrible (on a gigabit line)

Ping: 29ms
Download: 1.87Mbps
Upload: 107.88Mbps

Seeing a few complaints coming through.

We are investigating.
 
there was where for 100mb line you were charged R1k vs the R1400 it is now

lasted a few months, see my bill went to R1400 from R1k
 
there was where for 100mb line you were charged R1k vs the R1400 it is now

lasted a few months, see my bill went to R1400 from R1k

The Vumatel double speed promo has ended on the 1st of April unfortunately. You would need to downgrade to the lower speed if you do not wish to keep the current speed/price.
 
@AfriNatic have you heard about any issues on SADV/Vuma in the Alberton area, the line is quite erratic this week with frequent short lived disconnects and reconnects
 
@AfriNatic have you heard about any issues on SADV/Vuma in the Alberton area, the line is quite erratic this week with frequent short lived disconnects and reconnects

None that I'm aware of currently. There was a brief outage yesterday afternoon for about 30min or so. I did not see any issues noted since.
 
Please tell me the "fix" isn't in place yet, because it's improved but it's still shockingly bad on the FR/UK destinations.
 
Please tell me the "fix" isn't in place yet, because it's improved but it's still shockingly bad on the FR/UK destinations.

The upgrades are not done yet unfortunately. We have asked our upstream provider to re-route traffic as much as possible on additional routes while we wait for the upgrades to be completed.
 
Something strange going on in East London (Vuma) - upload speeds are perfect, but download speeds are terrible (on a gigabit line)

Ping: 29ms
Download: 1.87Mbps
Upload: 107.88Mbps

Seeing a few complaints coming through.

We are investigating.

I'm having the same issue on the same line speed except my FNO is Frogfoot...



I have tried restarting my router and ONT a few times.

EDIT: It looks like there is a problem with my area according to Frogfoot's network status page:

21FeUwu.png
 
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Something strange going on in East London again (Vuma) - upload and download speeds are terrible (on a gigabit line)

Ping: 29ms
Download: 2.44Mbps
Upload: 61.2Mbps
 
Something strange going on in East London again (Vuma) - upload and download speeds are terrible (on a gigabit line)

Ping: 29ms
Download: 2.44Mbps
Upload: 61.2Mbps

Morning,

Still experiencing slow speeds? I double checked now and I do not see any notices from Vumatel at all.
 
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