Afrihost - Pure Fibre Feedback Thread

[HauntingAngel]

Guys, not to derail here but I just got a mail "confirmation" that my cancellation refund was processed and has been allocated to my AH account.
Excuse my ignorance but where do I make sure of that? Somewhere in the Client Zone? Because I don't see squat related to that there.

Check Account History (shows all debits and credits) under Billing in ClientZone

 

[Vernon]

Under client zone go to billing the download an account history pdf with a date range that the refund was allocated. Should see all the transactions in the given range in a pdf format.

Cheers.

The Pale Moon browser didn't seem to want to play nice for me with the AH Client Zone.
I switched to Chrome, and can see the credit now.

 

[STORMERSFAN]

AfriFella had to take some time off - emergency at home. He's replying to PM where he can.

Please message me if there is anything you need.

Did u even try to find out what our problem is from @AfriFella

 

[Afrigirl]

???

Hi STORMERSFAN, please forward your PM to either myself or AfriMan, and we will be more than happy to take over from were your query was left with AfriFella.

 

[Afrigirl]

Cheers.

The Pale Moon browser didn't seem to want to play nice for me with the AH Client Zone.
I switched to Chrome, and can see the credit now.

Hi Vernon, please can you send me a PM, so that I can have a look at your profile and confirm our account status and credit.

 

[STORMERSFAN]

Hi STORMERSFAN, please forward your PM to either myself or AfriMan, and we will be more than happy to take over from were your query was left with AfriFella.

As if dealing with another incompetent uncaring person at afrihost will help.. Don't make promises u can't keep.. The nasty side is coming out now..

 

[esmile]

Hi STORMERSFAN, please forward your PM to either myself or AfriMan, and we will be more than happy to take over from were your query was left with AfriFella.

@Afrigirl, I've included you in my previous conversations with the other AH fellas. Can you or one of the other guys please respond to me - I pretty much need feedback of what's happening with my activation

 

[STORMERSFAN]

@Afrigirl, I've included you in my previous conversations with the other AH fellas. Can you or one of the other guys please respond to me - I pretty much need feedback of what's happening with my activation

Tomorrow you will find that Afrigirl had an emergency at home..

 

[STORMERSFAN]

The lack of accountability and communication really pisses me off.. Does no one have pride in their job and reputation anymore.. I still waiting for a call from one of the senior managers called Mark to phone me since 2 o clock

 

[Afrigirl]

I could drive to their offices in Rivonia.. I'm scared they will lock themselves in lol

Hi STORMERSFAN, I am so sorry that you have had such a poor service from us and that it has taken so long with trying to rectify your issue. I want to get to the bottom of this and get our team to jump on right away and provide a solution as timelessly as possible. Please can you send me a PM with your details so that I can have this resolved for you as quickly as possible.

 

[Afrigirl]

Guys, not to derail here but I just got a mail "confirmation" that my cancellation refund was processed and has been allocated to my AH account.
Excuse my ignorance but where do I make sure of that? Somewhere in the Client Zone? Because I don't see squat related to that there.

It is possible to view all credit notes placed against your account through your Clientzone.

If you go to the billing tab, select "view invoices" you should see them listed by date, here you can download or view the PDF of your latest invoice.

 

[Vernon]

Hi Vernon, please can you send me a PM, so that I can have a look at your profile and confirm our account status and credit.

Thanks, but all is well with that now.

BTW, I just received a message from you guys that my AH line is now active!
What further do I need to do from my side? Just reboot the ONT and router, right?

 

[Cowboy619]

Hi STORMERSFAN, I am so sorry that you have had such a poor service from us and that it has taken so long with trying to rectify your issue. I want to get to the bottom of this and get our team to jump on right away and provide a solution as timelessly as possible. Please can you send me a PM with your details so that I can have this resolved for you as quickly as possible.

How many PM's must @STORMERSFAN send? about the same subject and too who all @AfriFella @Afrigirl @Afrislow @AfriCantHelp @AfriNoShow

 

[Fjorko]

How many PM's must @STORMERSFAN send? and too who all @AfriFella @Afrigirl @Afrislow @AfriCantHelp @AfriNoShow

Hahahhhhaahaha - so true - pathetic really

EDIT: What peeves me off is how they came on here a few weeks ago promising how they "changed"

Pffffffffffffffffffffffffffffffft to that !

 

[Cowboy619]

Hahahhhhaahaha - so true - pathetic really

Thank goodness i didnt move. Sometimes if you want to pay cheap. You get cheap . Most cases it works out but in this case it didnt.

 

[esmile]

Tomorrow you will find that Afrigirl had an emergency at home..

Dropping like flies

 

[Cowboy619]

 

[Fjorko]

...wonder if i can still stop my line release @ CISP . . . .

 

[STORMERSFAN]

...wonder if i can still stop my line release @ CISP . . . .

Warren.. One of the managers at ah just gave me a call.. Let's see.. According to him the process is a simple one.. Will keep u posted

 

[zahpat]

Hi STORMERSFAN, I am so sorry that you have had such a poor service from us and that it has taken so long with trying to rectify your issue. I want to get to the bottom of this and get our team to jump on right away and provide a solution as timelessly as possible. Please can you send me a PM with your details so that I can have this resolved for you as quickly as possible.

Hi,

Dont you guys have a handover for High priority cases? this is a long time for them not to be connected.