Afrihost - Pure Fibre Feedback Thread

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zahpat said:
Hi,

Dont you guys have a handover for High priority cases? this is a long time for them not to be connected.
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They call it critical care but you have to first have a stroke before u qualify..
 
Vernon said:
Thanks, but all is well with that now. :)

BTW, I just received a message from you guys that my AH line is now active!
What further do I need to do from my side? Just reboot the ONT and router, right?
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Yes that is correct, unless of course you are connecting for the first time we may need to go through the configuration process together. Please send me your details via PM and I will get our fibre tech team to assist you.
 
Fjorko said:
Julle moes dit al %^%^%$^ lankal gedoen het !
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I understand that we may have dropped the ball here Fjorko, but I assure you this is our greatest priority right now to have everything rectified as quickly as possible.
 
Afrigirl said:
I understand that we may have dropped the ball here Fjorko, but I assure you this is our greatest priority right now to have everything rectified as quickly as possible.
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Thats what @AfriFella promised us on Friday.. Seems all u guys do is drop the ball and apologize.. Us poor customers suffer as a result
 
Jeeeeeeeez what a royal cockup. I'm so glad I didn't jump on the band wagon either. I feel for you guys.
 
Afrigirl said:
I understand that we may have dropped the ball here Fjorko, but I assure you this is our greatest priority right now to have everything rectified as quickly as possible.
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I don't think you guys have any more balls ( pun intended ) left to drop. I'm very disappointed on behalf of those two guys who are struggling like this. Also - this may well be my lot as well come the end of the month, and i don't take kindly to this sort of thing - internet access is vital to my work.
 
Fjorko said:
I don't think you guys have any more balls ( pun intended ) left to drop. I'm very disappointed on behalf of those two guys who are struggling like this. Also - this may well be my lot as well come the end of the month, and i don't take kindly to this sort of thing - internet access is vital to my work.
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This has been a PR nightmare.. I'm sure prospective clients will think long and hard about moving to Afrihost
 
Fjorko said:
I don't think you guys have any more balls ( pun intended ) left to drop. I'm very disappointed on behalf of those two guys who are struggling like this. Also - this may well be my lot as well come the end of the month, and i don't take kindly to this sort of thing - internet access is vital to my work.
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I wonder if there are other people who have experienced the same problem because there might be some who are not on myBB
 
I have only been connected today, and made aware of the issues today, I can not say what was promised last week by AfriFella, and I will apologize on his behalf for not meeting his promises, but I am trying.
 
How long does it take for router delivery? I ordered on the 1st, still says "processing order" in clientzone.
 
TRZ214 said:
How long does it take for router delivery? I ordered on the 1st, still says "processing order" in clientzone.
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Mine took about 2 working days (Friday & Monday - delivered on Tuesday )
 
TRZ214 said:
How long does it take for router delivery? I ordered on the 1st, still says "processing order" in clientzone.
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Hi TRZ214, our deliveries take between 3 - 5 working days depending on payment. As soon as the system marks the payment as "paid", only then will it be shipped out.

Please can you send me your Clientzone username via PM, and I will follow up on this for you?
 
Was just thinking.. It's easier to leave ah than jou them.. I was with them for 2 years.. And when I cancelled it took less than 24hrs for them to release line.. Go figure
 
STORMERSFAN said:
Was just thinking.. It's easier to leave ah than jou them.. I was with them for 2 years.. And when I cancelled it took less than 24hrs for them to release line.. Go figure
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So what are they saying - what did the manager tell you ? Are the Vuma devs in the office today ?
 
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