Afrihost - Pure Fibre Feedback Thread

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Nimz said:
Finally @STORMERSFAN I've been following your debacle quietly.

Anyway welcome to the club!

Use as much GB as you can to make up for lost time
Click to expand...
I hope other ppl don't have the same problems I did.. And I pray I don't have any problems with my Fibre in the next 6 months as I don't wanna deal with the call centre
 
vavyn said:
Hmm.. somehow Coolidea cancelled my fibre line today and not 31 Aug. Came home with no internet, phoned Coolidea, they are not sure what's happening and can't assist me until tomorrow.

Login to router changed PPPoE to dynamic IPv4 and instantly connected to Afrihost ?? So confused

Anyway speedtest 100mb line
Single
8476403948.png


Multi
8476407608.png


IDM
View attachment 693289
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Well since you paid for the month August already let cool ideas give you an invoice for the cancellation so you can claim that money back from Afrihost. Wow CISP just booted you off the network....
 
Hackson said:
@AfriMan or @Afrigirl

But I thought this was going to be free:

Hi ********,

Thank you for the mail. The system erroneously double debited the account. However, the credit balance was used to cover the pro rata charge of 20Mbps Vumatel Pure Fibre.

Thank you.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details

Not happy at all.
Click to expand...

Not sure I fully understand what happened here, but it doesn't sound completely right.

Can you drop me a PM? Will get one of the accounts supervisors to review and make sure it's 100% right for you :)
 
vavyn said:
Hmm.. somehow Coolidea cancelled my fibre line today and not 31 Aug. Came home with no internet, phoned Coolidea, they are not sure what's happening and can't assist me until tomorrow.

Login to router changed PPPoE to dynamic IPv4 and instantly connected to Afrihost ?? So confused

Anyway speedtest 100mb line
Single
8476403948.png


Multi
8476407608.png


IDM
View attachment 693289
Click to expand...

Sounds like everything is all good - speeds looking good. Never thought I'd see a 0ms ping in my lifetime. I think that deserves a round of applause :notworthy:
 
cavedog said:
Well since you paid for the month August already let cool ideas give you an invoice for the cancellation so you can claim that money back from Afrihost. Wow CISP just booted you off the network....
Click to expand...

Yeah, already emailed the invoice to AH

AfriMan said:
Sounds like everything is all good - speeds looking good. Never thought I'd see a 0ms ping in my lifetime. I think that deserves a round of applause :notworthy:
Click to expand...

Local not too bad. However, ping is higher on overwatch EU server compared to previous ISP. Is this due to packet loss?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 95 | 95 | 0 | 0 | 0 | 0 |
| 165-73-56-1.ip.afrihost.joburg - 0 | 95 | 95 | 0 | 0 | 1 | 0 |
| 169-1-21-101.ip.afrihost.co.za - 0 | 95 | 95 | 0 | 0 | 1 | 1 |
| ae-21.lza.pr1-jhb.liquidtelecom.net - 0 | 95 | 95 | 0 | 2 | 55 | 0 |
| hu-0-0-0-3.lza-p3-jhb.liquidtelecom.net - 0 | 95 | 95 | 160 | 160 | 161 | 160 |
|te-0-0-0-4.lfr-pe1-mrs.liquidtelecom.net - 0 | 95 | 95 | 160 | 160 | 161 | 160 |
| 80.249.208.83 - 0 | 95 | 95 | 184 | 189 | 246 | 185 |
| ae1-br02-eqam1.as57976.net - 64 | 22 | 8 | 1479 | 2522 | 3980 | 3980 |
| et-0-0-3-br02-eqpa4.as57976.net - 0 | 94 | 94 | 191 | 272 | 671 | 236 |
| be2-pe01-eqpa4.as57976.net - 0 | 95 | 95 | 188 | 188 | 190 | 188 |
|
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
vavyn said:
Yeah, already emailed the invoice to AH



Local not too bad. However, ping is higher on overwatch EU server compared to previous ISP. Is this due to packet loss?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 95 | 95 | 0 | 0 | 0 | 0 |
| 165-73-56-1.ip.afrihost.joburg - 0 | 95 | 95 | 0 | 0 | 1 | 0 |
| 169-1-21-101.ip.afrihost.co.za - 0 | 95 | 95 | 0 | 0 | 1 | 1 |
| ae-21.lza.pr1-jhb.liquidtelecom.net - 0 | 95 | 95 | 0 | 2 | 55 | 0 |
| hu-0-0-0-3.lza-p3-jhb.liquidtelecom.net - 0 | 95 | 95 | 160 | 160 | 161 | 160 |
|te-0-0-0-4.lfr-pe1-mrs.liquidtelecom.net - 0 | 95 | 95 | 160 | 160 | 161 | 160 |
| 80.249.208.83 - 0 | 95 | 95 | 184 | 189 | 246 | 185 |
| ae1-br02-eqam1.as57976.net - 64 | 22 | 8 | 1479 | 2522 | 3980 | 3980 |
| et-0-0-3-br02-eqpa4.as57976.net - 0 | 94 | 94 | 191 | 272 | 671 | 236 |
| be2-pe01-eqpa4.as57976.net - 0 | 95 | 95 | 188 | 188 | 190 | 188 |
|
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

Doesn't look like Packet Loss. If it was packet loss on the line it would carry through the whole trace route. I would disregard the 3rd from last hop. Probably a router not handling icmp packets that well.

What was your latency before with previous ISP?

Personally I found latency on par or maybe slightly better than before but definitely more stable.
 
cavedog said:
Doesn't look like Packet Loss. If it was packet loss on the line it would carry through the whole trace route. I would disregard the 3rd from last hop. Probably a router not handling icmp packets that well.

What was your latency before with previous ISP?

Personally I found latency on par or maybe slightly better than before but definitely more stable.
Click to expand...

On CISP, I think it's around 180ms +-. Now it's 200
 
vavyn said:
Yeah, already emailed the invoice to AH



Local not too bad. However, ping is higher on overwatch EU server compared to previous ISP. Is this due to packet loss?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 95 | 95 | 0 | 0 | 0 | 0 |
| 165-73-56-1.ip.afrihost.joburg - 0 | 95 | 95 | 0 | 0 | 1 | 0 |
| 169-1-21-101.ip.afrihost.co.za - 0 | 95 | 95 | 0 | 0 | 1 | 1 |
| ae-21.lza.pr1-jhb.liquidtelecom.net - 0 | 95 | 95 | 0 | 2 | 55 | 0 |
| hu-0-0-0-3.lza-p3-jhb.liquidtelecom.net - 0 | 95 | 95 | 160 | 160 | 161 | 160 |
|te-0-0-0-4.lfr-pe1-mrs.liquidtelecom.net - 0 | 95 | 95 | 160 | 160 | 161 | 160 |
| 80.249.208.83 - 0 | 95 | 95 | 184 | 189 | 246 | 185 |
| ae1-br02-eqam1.as57976.net - 64 | 22 | 8 | 1479 | 2522 | 3980 | 3980 |
| et-0-0-3-br02-eqpa4.as57976.net - 0 | 94 | 94 | 191 | 272 | 671 | 236 |
| be2-pe01-eqpa4.as57976.net - 0 | 95 | 95 | 188 | 188 | 190 | 188 |
|
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

It looks pretty consistent while its in our network. The last liquid telecom hop will be traffic leaving our network onto what looks like the hosting network - where the server is hosted. Seems like the latency originates there.

Best to test over a few days, might just be a temporary issue on the hosting network.
 
Fjorko said:
Did @esmile also manage to get connected today ? Sure hope so !
Click to expand...

He should be sorted soon, I've seen the head of our fibre ops team has been in direct communication with him. We're having some demons getting the order pushed through, but we're calling in every favour we have to get this done as quickly as possible.

Looks like it's a bit of an anomaly in the system.
 
I think @Fjorko might be getting some withdrawal symptoms. Probably kind of enjoyed moaning at AH. :p
 
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